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Ticket Information

All the information about your tickets.

If you have any questions about ticketing, please call or email Patron Services.

Artists, programs, dates, and prices are subject to change without notice. When time allows, program changes will be announced in advance of the performance.

Sales of individual concert tickets, service charges, and gift certificates are final. There are no refunds or cancellations. Single-ticket buyers: in case of an exchange, a fee of $8.00 per ticket will apply. TSO subscribers are not subject to service charges or exchange fees on subscriber priced tickets—this is one of the many benefits of subscribing!

Exchanges must be made 48 hours prior to the concert date that you hold. Please visit TSO.CA/Exchanges for more information, including a list of performances that cannot be exchanged into.

Please read the following important information about TSO ticket purchase policies.

TSO Ticket Policies

How to Purchase Single Tickets

Patrons can purchase tickets for individual concerts at regular prices.

There are two ways to purchase Toronto Symphony Orchestra single tickets: 

  1. Online. Secure Internet transactions are available 24 hours a day. There is a service charge of $6.00 per ticket (including HST) on Internet orders for non-subscribers.
  2. By phone with Patron Services or Roy Thomson Hall. There is a service charge of $6.00 per ticket (including HST) on phone orders for non-subscribers.

Delivery Options

For the 2024/25 season, the default ticket delivery option is the TSO Mobile App (concerts at RTH), with Print at Home, Mail, and Box Office pick-up available as alternative options. 

During your purchase, you may change your delivery method on the Payment Information page by clicking on Update Delivery Information, selecting your desired delivery method, and clicking Save Changes. 

To learn more about our new TSO Mobile App (released in August 2024) visit TSO.CA/App.

Ticket Delivery Options

  1. Box Office
  2. Mail
  3. Mobile Ticket(s)
  4. Print at Home Tickets

Box Office

Tickets can be picked up at the venue on the day of the performance, starting 3 hours before the concert start time for concerts at Roy Thomson Hall and 2 hours before for concerts at Geroge Weston Recital Hall.

Please note that the tickets will only be released when the credit cardholder presents the credit card used to purchase the tickets at the Box Office

Mail

Your tickets will arrive no later than one to two weeks before your concert

Mobile Ticket(s)

Mobile ticket(s) are available only for concerts at Roy Thomson Hall.

You can purchase and scan your Toronto Symphony Orchestra tickets on smartphones or our new My TSO App. 

Visit TSO.CA/app for links to download the app and a helpful My TSO app guide.

Mobile tickets will be available two weeks prior to each performance during the 2024/25 season.

Accessing your tickets using the My TSO app:

  1. Click on the main menu in the upper left-hand corner.
  2. Click on My Account.
  3. If you have an existing TSO account, please log in with the same email and password you used to purchase tickets on TSO.CA. If you have forgotten your password, visit TSO.CA/Login, and click “forgot password” and follow the prompts.
  4. Once logged in, click on the main menu in the upper left-hand corner.
  5. Click on My Account and then on My Tickets.
  6. Click on the performance and view your tickets.
  7. From here, you may save them to your mobile wallet, print, or share your tickets.

Accessing your tickets on a smartphone:

  1. Visit TSO.CA and log in to your TSO account.
  2. In the top right-hand corner, click on the two horizontal lines
  3. Click on the person icon in the top left-hand corner.
  4. Login to your TSO account
  5. In the top right-hand corner, click again on the two horizontal lines
  6. In the top left-hand corner, click on the person icon where it says “AC” or “Account”
  7. Click on My Events
  8. Locate the concert and click on View Tickets.
  9. Your mobile ticket(s) will open in a new browser tab.
  10. From here, they can be scanned, printed, or saved as a PDF and shared by email. 

Accessing your tickets on a computer:

  1. Visit TSO.CA and log in to your TSO account.
  2. Click on the person icon in the top right corner.
  3. Login to your TSO account
  4. Click on the person icon again and click on My Events
  5. Locate the concert and click on View Tickets.
  6. Your mobile ticket(s) will open in a new browser tab
  7. From here, they can be scanned, printed, or saved as a PDF and shared by email.

Print at Home

Print at Home Ticket(s) - Roy Thomson Hall.

  • Your Print at Home tickets will be emailed as a PDF attachment from tickets@TSO.CA shortly after finalizing your purchase.
  • Please add tickets@tso.ca to your address book to ensure your tickets arrive in your inbox. If you do not receive this email, please check your junk/spam folder.
  • If still not found, please contact Patron Services at 416.598.3375, Monday–Friday, 9:30am–5:00pm. For after-hours support, please contact the Box Office at 416.593.1285.
  • Print at Home tickets may be printed or displayed on your smartphone or mobile device. When presenting your Print at Home tickets on a smartphone, please make sure your device can show the entire barcode and that the screen brightness is set to High.

Print at Home Ticket(s) - George Weston Recital Hall.

  • Your Print at Home tickets will be emailed as a PDF attachment from BoxOffice@TOLive.com within 3-5 business days following your order.
  • Please add BoxOffice@TOLive to your address book to ensure your tickets arrive in your inbox. If you do not receive this email, please check your junk/spam folder.
  • If still not found, please contact Patron Services at 416.598.3375, Monday–Friday, 9:30am–5:00pm. For after-hours support, please contact the Box Office at 416.366.7723.
  • Print at Home tickets may be printed or displayed on your smartphone or mobile device. When presenting your Print at Home tickets on a smartphone, please make sure your device can show the entire barcode and that the screen brightness is set to High.

 

Lost or Misplaced Tickets

If you lose your subscription package or any individual tickets, simply contact the TSO Patron Services Office. Just call us to arrange for replacement tickets—free!

After 5:00pm on the day of the concert you are attending, you may visit the venue box office (Roy Thomson Hall or George Weston Hall) with your photo ID and the credit card used to make the purchase to receive a replacement ticket(s) on the spot.

Weather Policy

The Toronto Symphony Orchestra is committed to honouring its performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays.

If travelling to Roy Thomson Hall or the George Weston Recital Hall in inclement weather, please allow plenty of extra time and check the TTC for delays and updates.

The Toronto Symphony Orchestra regrets that tickets not used due to inclement weather, traffic delays, or TTC closures cannot be refunded, exchanged, or returned for a tax receipt.

Prices

All published TSO ticket prices include HST. Tickets for concerts at Roy Thomson Hall also include a Roy Thomson Hall facility fee of $4.00 per ticket for tickets $20 and over (before HST), and $1.75 per ticket for tickets under $20 (before HST). Tickets for concerts at George Weston Recital Hall include a facility fee charge of $4.50 per ticket for tickets $15.01 and over (including HST), and $2.25 per ticket for tickets $15 and under (including HST).

Rush

Rush tickets are discounted tickets for select concerts at Roy Thomson Hall, which are only sold on the day of the concert, and there is a limit of two tickets per person. 

Rush tickets go on sale starting at 10am for matinee performances and 1pm for evening performances.

How to Purchase:

  • Online:
    • Tickets may be purchased online at TSO.CA when using Promo Code REGRUSH25.
  • By Phone: 
    • Roy Thomson Hall Box Office:
      • Phone lines are open Monday to Friday, 10 am to 4 pm., Monday to Sunday, three hours prior to the concert start time.
    • Toronto Symphony Orchestra Patron Services
      • Phone lines are open Monday to Friday, 9:30 am to 5 pm.
  • In Person:
    • Roy Thomson Hall Box Office:
      • 60 Simcoe St W.
      • The box office opens three hours prior to the concert start time.
      • Roy Thomson Hall is now a cash-free venue that only accepts debit and credit cards, including major contactless and mobile payment methods.
    • Toronto Symphony Orchestra Patron Services Centre:
      • 145 Wellington St W, 5th Floor
      • Monday to Friday, 9:30 am to 5 pm.
      • We accept Cash, Visa, Mastercard, and American Express. We apologize as debit is not available at this time.