Skip to main content

Update browser for a secure TSO experience

It looks like you may be using a web browser version that we don't support. Make sure you're using the most recent version of your browser, or try using of these supported browsers, to get the full TSO experience: Chrome, Firefox, Safari, or Edge.

Open Positions

Chief Development Officer

Position Overview

Reports to: Chief Executive Officer
Location: Toronto – TSO is currently working in a hybrid work environment with the balance of in-office and remote work determined by department needs
Team: 13
Direct Reports: Associate VP Development, Director of Corporate Partnerships and Associate Director, Donor Relations & Engagement
Key Relationships: Board of Directors—the role will serve on the Nominations & Governance, Finance & Audit, and Development committees; Senior Management Group; Toronto Symphony Foundation and Toronto Symphony Volunteer Committee—frequent interactions with leadership and members of both partner organizations; External—regular work with the leadership and management team at Roy Thomson Hall as well as their on-site team event staff

Is This You?

You are reading this Position Profile because it is entirely possible you could become the next Chief Development Officer for the Toronto Symphony Orchestra. Suitability for the role starts with your own—objective—personal analysis.

In other words, are you an experienced hands-on fundraising executive who has significant experience securing large gifts and building and leading a high-performance fundraising team? You are a proud supporter of the arts community and have a passion for orchestral music and would be motivated to be part of a team dedicated to raising the profile of the arts in Toronto and Canada.

You are a natural storyteller—a connector with no ego. You have an executive presence, comfortable in any environment—from boardrooms, pitching top executives on corporate support, to rolling up your sleeves and stuffing envelopes with your team, you can and will do it all. For you, that is what being a team player is all about.

Your peers and people who have worked for you know you as a bridge builder. You listen, take suggestions, and collaborate. You do not need or want to see your name in lights—in fact, you would rather let your team have the glory. You lead from behind and because of your style, folks trust  you, regardless of whether they work on your team or in another department. As a result, you get it done.

Above all, you are an excellent fundraiser, especially fundraising involving major gifts from individuals, corporations, or foundations. Donors respect and appreciate you because you build lasting relationships that are founded on trust and integrity. You are not ‘salesy’; you are authentic, passionate, and real. You bring an entrepreneurial approach to fundraising that creatively matches donor interests with organizational needs.

Senior volunteers and board members speak of you with admiration and respect. They would say that you were a true partner in their own philanthropic journey—you respect that they are volunteers. You respectfully find ways to utilize the gifts and talents of your board and involve volunteers in creative ways that resonate with their why.

You are data-driven and grounded in strategy. You have extensive experience partnering with your leadership and the board on developing philanthropic strategies designed to maximize financial commitments for your organization across all philanthropic verticals.

If this sounds like you, please review the full application package (PDF).

Director of Marketing

Department: Marketing & Communications
Direct Reports (3): Marketing Manager, Digital Communications Manager
and Marketing Coordinator.

Status: Full-time, permanent

Position Summary:

The Director of Marketing oversees and provides strategic direction for all marketing
activities at the Toronto Symphony Orchestra. The incumbent works closely with the VP,
Marketing & Communications to create, develop and execute single ticket and
subscription campaigns, other earned revenue opportunities, and initiatives that focus on
patron engagement and retention, and new audience growth. The Director of Marketing
oversees digital advancement, including website and e-commerce development, digital
and social media advertising, and e-marketing strategies. The incumbent will maintain a
data-driven approach, providing analytical reporting across multiple platforms, ensuring
that the TSO not only achieves but exceeds revenue goals.

For the TSO’s 2022/23 season, all activities will need to reflect the TSO Centennial, with
special attention given to the major highlights of the season, including the gala (Nov),
tour to the National Arts Centre, Carnegie Hall, and Chicago’s Symphony Center (Feb),
return to Massey Hall performance (Feb), recording of Messiaen’s Turangalîla (May),
and the free season closing performance (June).

Key Responsibilities:

  • Strategic Marketing Planning - Establishes and implements short- and long-range
    marketing plans that support the full range of TSO activities, including single ticket
    campaigns for all performances, education and community partnerships, and
    development activities to maximize patron revenue.
  • Strategic Marketing and Sales - Provides weekly sales reporting and
    briefs, distinguishing between successful and underperforming activities,
    and making tactical recommendations accordingly.
  • Audience Growth - Dedicated focus on expanding group sales initiatives.
    Supports outreach to new audience segments, and the execution of a
    win-back campaign for first-time single ticket buyers.
  • Digital Marketing Campaigns - Oversees the work of the Digital Communications Manager in website e-commerce and e-marketing strategies.
  • Media Planning and Advertising Buys - Oversees media planning for all TSO subscription and single-ticket campaigns as executed by the Marketing Manager, including direct mail, email, digital, print, radio, transit/outdoor and signage.
  • Other - Generates new promotional ideas to raise earned revenue, including the sale of recordings and TSO merchandise.

Team Management - Supervises three direct reports: Marketing Manager, Digital Communications Manager and Marketing Coordinator. Manages Marketing team members’ responsibilities in their respective program areas, as well as supporting marketing needs for other TSO departments and TSO partners. Ensures that the Marketing team is well-represented during internal meetings and activities, and represents the Marketing team effectively to reinforce the organization’s positive status.

Project Management and Workflow - In conjunction with VP, Marketing & Communications, manages marketing requests from all departments within the organization through an intake process that prioritizes and schedules projects, articulates each project’s goals, and provides a plan of execution.

Writing - Writes compelling marketing copy. Contributes to the Annual Report and other publications as assigned by the VP, Marketing & Communications.

Collaboration - In conjunction with the VP, Marketing & Communications, supports
other TSO departments in achieving goals, working collaboratively with department
heads to ensure consistency and the most effective use of marketing resources.

Quality Assurance - Under the direction of the VP, Marketing & Communications,
supports the generation of organizational standards for the TSO’s brand and visual
identity, educates internal stakeholders on the importance of this information, and
monitors usage.

Budgeting - Under the direction of the VP, Marketing & Communications, the Director of Marketing oversees budget tracking and invoice reconciliation for marketing activities.

Concerts / Other Duties – Participates in rotating concert duty (involving evening and
weekend hours). Attends regular meetings of the Marketing & Communications teams, and other meetings as needed.

Specific Skills:

  • University Degree at Bachelor level, or equivalent
  • Minimum 5 – 8 years as marketing specialist in a mid- to large-size performing arts organization or related non-profit at a manager level (including experience
    managing more than one direct report); experience reporting to senior management;
    understanding of how to speak with high-level donors and volunteers (including
    board members and trustees)
  • Experience implementing multi-channel marketing campaigns that are on time and
    on budget
  • Good knowledge and appreciation of orchestral music, regardless of usage (in
    dance, opera, theatre)

Salary Range: $75,000 to $90,000 (commensurate with experience)

Competitive Benefits package.

Working Conditions/Physical Demands:

Routine office environment with most concert-related activity taking place in Roy
Thomson Hall. The Director of Marketing will be required to work some evening and
weekend concerts and/or other special events. The TSO is currently working in a hybrid
work environment with the balance of in-office and remote work determined by
departmental needs.

The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines
approved by Health Canada. A person is considered fully-vaccinated if they have
completed the required regime for a COVID-19 vaccine and 14 days have passed since
their final dose.

How to Apply:

Qualified candidates should apply by submitting a cover letter and résumé to Esther Lee, Director of Human Resources, at elee@tso.ca, with the subject “Director of Marketing”, no later than 9 am on Tuesday, October 11, 2022.

The TSO thanks all applicants but only those selected for an interview will be contacted.
The Toronto Symphony Orchestra is committed to having a workforce that is reflective of
the diversity of the City of Toronto and strongly encourages applications from all qualified
individuals, especially those who can provide different perspectives and contribute to the
further diversification of ideas.

The TSO is committed to providing accommodations for people with disabilities. If you
require accommodation, the TSO will work with you to meet your needs.

Production Designer

Department: Marketing and Communications

Status: Full-time, 6 - month Contract
The contract position will start immediately when a qualified incumbent is identified.

Period: October 2022 through March 2023.

Key Relationships: Marketing & Communications team, Development team, Education
& Community Engagement team, regularly works with mail houses, printers, freelance
designers, and other vendors.

Position Summary:

The Toronto Symphony is in search of a Production Designer to join its in-house creative
team on a 6-month contract during its exciting 2022/23 Centennial season. Reporting to
the Senior Manager, Design & Creative Services, the Production Designer will be
responsible for executing print, OOH, and digital creative projects in collaboration with
Creative Services team members and informed by TSO strategic
marketing plans.

Key Responsibilities:

  • Work with the in-house Creative Services team to produce materials for print and digital
    applications (including direct mail brochures, postcards, print ads, display ads, etc.),
    while observing brand guidelines.
  • Communicate effectively and collaboratively with the internal team and external
    vendors.
  • Successfully navigate the full project lifecycle—from the creative brief to delivery of
    final art.
  • Provide creative solutions and communicate/clarify expectations effectively.

Specific skills and Qualifications:

  • Bachelor of Design, completion of graphic design programs, or relevant experience.
  • Preference will be given to candidates with 1–3 years of relevant work experience in a
    similar role.
  • Proficiency in Adobe Creative Suite (Photoshop, InDesign, Illustrator).
  • Strong understanding of industry standards and best practices for design—including
    accessibility compliance.
  • Strong organizational skills, with the ability to manage and meet multiple deadlines.
  • A familiarity with projects involving multiple stakeholders would be a major asset.
  • Knowledge of Google suite and Asana is an asset.
  • Interest in the arts and working in a performing arts environment.

Salary Range: $50,000 to $55,000 per annum, Commensurate with experience.

Working Conditions/Physical Demands:

Routine office environment with most concert-related activity taking place in Roy
Thomson Hall. The TSO is currently working in a hybrid work environment with the
balance of in-office and remote work determined by departmental needs.
The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines
approved by Health Canada. A person is considered fully-vaccinated if they have
completed the required regime for a COVID-19 vaccine and 14 days have passed since
their final dose.

How to Apply:

Qualified candidates should apply by submitting a cover letter, résumé, with a link
to your portfolio and web-site to Esther Lee, Director of Human Resources at
elee@tso.ca with the subject “Production Designer” no later than 5 pm on
Wednesday, October 5, 2022. The TSO thanks all applicants but only those selected
for an interview will be contacted.

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of
the diversity of the City of Toronto and strongly encourages applications from all qualified
individuals, especially those who can provide different perspectives and contribute to the
further diversification of ideas.

The TSO is committed to providing accommodations for people with disabilities. If you
require accommodation, the TSO will work with you to meet your needs.

Patron Services Representatives

Patron Services Representatives
Department: Patron Services
Reports To: Assistant Manager, Patron Services
Status: Full-time, permanent


Position Summary:

The Patron Services Representative works in a fast-paced environment, focusing on providing an
exceptional and engaging customer service experience for all patrons and donors. Typical
services include ticketing, receiving donations, inbound and outbound calls, Live Chat, email, and other general inquiries. The role requires experienced, dynamic individuals with a passion for
customer service, ticketing and arts administration.

Office hours are generally Monday to Friday, from 9 AM to 5 PM. Additional hours are
required to work evening and weekend concert duty, primarily at Roy Thomson Hall and
George Weston Recital Hall, as well as occasional meetings and office work during peak
times of the season. You will be a part of the Patron Services Team and provide
concierge level service to all of our patrons where our goal is to exceed expectations.

In this position, you will begin working from the TSO office and upon the completion of
the 3 month probation period, may transition into a hybrid work model of 3 or more days
a week in the office, and the others working remotely from a secure location in your
home. The TSO office is located at 145 Wellington Street West, Toronto, Ontario.

Base Salary: $36,000 and competitive benefits package

Key Responsibilities:

Arts Administration

  • Make outbound courtesy calls to patrons regarding concert changes, subscription
    renewals, subscriber perks, and Friends program.
  • Remain current and knowledgeable about TSO and TSYO performances, TSO Friends
    Donor Program and Events, TSOUNDCHECK Program, Subscription Packages, and
    Single ticket and Group Sales policies and practices, promoting each, where appropriate.
  • When answering patron enquiries, be prepared to go the extra mile by not just answering
    product and service questions, but by providing information for alternate concerts,
    packages and services, as appropriate.
  • Remain current with legislative training as it pertains to customer service (i.e., AODA, Bill 168, Bill 132).
  • Assist with other duties/projects as required.

Customer Service

  • Resolve customer service challenges by clarifying the patron's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem;
    expediting correction or adjustment, and following up to ensure resolution.
  • Respond to all inquiries by phone, Live Chat, email, and in-person in a prompt and professional manner.
  • Field feedback from patrons, finding solutions to challenges that may arise. Ensure that patrons’ voices are heard and that the TSO patron experience continually improves.

Ticketing

  • Facilitate patron transactions at the TSO including processing single tickets,
    subscriptions, group sales, and fulfillment of subscriber and donor benefits.
  • When answering patron enquiries, be prepared to go the extra mile by not just answering product and service questions, but by providing information for alternate concerts, packages and services, as appropriate.

Required Experience and Skills:

  • Minimum of 1-2 years’ experience in delivering a high level of customer service.
  • Ability to thrive in a fast-paced team environment with a high call volume, and respond calmly to challenging situations.
  • Attention to detail is critical.
  • Experience in effectively managing multiple medium scale tasks simultaneously; excellence in organizing and prioritizing.
  • Strong written and verbal communication skills; excellent interpersonal skills and ability to interact with all levels of staff, including management.
  • Available to work some evenings and weekends in addition to the regular 9-5 schedule
  • Demonstrates initiative, analytical and problem-solving skills.
  • Some light lifting is required to move ticket inventory and supplies.
  • Knowledge of ticketing systems. Working knowledge of Tessitura is a strong asset.
  • Passion for orchestral music or performing arts.

How to Apply:

Please email your cover letter, resumé, and the names, email addresses and phone
numbers of 3 references to Esther Lee, Director of Human Resources, at
elee@tso.ca by 5:00 pm Monday, October 10, 2022. While the TSO thanks all
applicants for their interest, only those applicants selected for an interview will be
contacted. For selected candidates, preliminary telephone screener calls will be
conducted on Wednesday, October 12 or Thursday, October 13, 2022.

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of
the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a
further diversification of ideas.

The TSO is committed to providing accommodations for people with disabilities. If you
require accommodation, the TSO will work with you to meet your needs.

Working Conditions/Physical Demands:

Routine office environment with most concert-related activity taking place in Roy
Thomson Hall. The Patron Services Coordinator will be required to work some evening
and weekend concerts and/or other special events. The TSO is currently working in a
hybrid work environment with the balance of in-office and remote work determined by
departmental needs. The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines approved by Health Canada. A person is considered fully-vaccinated if they have
completed the required regime for a COVID-19 vaccine and 14 days have passed since
their final dose.

About the TSO

One of Canada’s most respected arts organizations, the Toronto Symphony Orchestra (TSO) has played a vital role in the city’s dynamic cultural life for 100 years. Music Director Gustavo Gimeno brings an expansive artistic vision, intellectual curiosity, and sense of adventure to programming the 93-musician Orchestra. The TSO is committed to serving local and national communities through vibrant performances, extensive educational activities, and impactful community relationships. It has a notable recording and broadcast history and has been celebrated internationally during its many tours. Toronto’s iconic Roy Thomson Hall is the TSO’s home, drawing patrons from around the world. The Toronto Symphony Orchestra’s name remains synonymous with musical versatility and growth, and artistic distinction.