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Open Positions

Patron Services Data Entry Representative

Department: Patron Services
Reports To: Assistant Manager, Patron Services
Status: Part-time, Weekly Schedule will be 16 to 25 hours
Temporary Period: February 27th through May 14, 2023

Position Summary:

The Patron Services Data Entry Representative is responsible for processing
subscription renewals received by mail, fax, in person, and through the Telemarketing
Department for the 2023/24 season, and assisting with other department duties,
including ticket packaging for mail, box office will call, following up with returned mail,
and reviewing and verifying online subscription orders

Office hours are generally Monday to Friday, from 9 AM to 5 PM. You will be scheduled
on a weekly basis and will work for 16 to 25 hours in the TSO Office located at 145
Wellington Street West, Toronto, Ontario.

Hourly Wage: $22.00 per hour (unpaid lunch hour)

Key Responsibilities:

Ticketing

● Processing subscription renewals and requests as received by mail, fax, and in
person for the 2023/24 season.
● Mirror Processing Telemarketing Orders within TSO Ticketing Software and
verifying daily invoices.
● Assisting with packaging of tickets for mail and for box office pick up.
● Assist with other duties/projects as required.

Customer Service

● Make outbound courtesy calls to patrons regarding 2023/24 subscription renewal
to clarify subscription order to ensure accurate processing.
● Following up with patrons by phone and/or email regarding returned subscription
packages or tickets.
● Review and verify online subscription orders to ensure entry and formatting
accuracy.
● Resolve incorrect information or challenges with 2023/24 subscription request.
● Ensure subscription orders are processed and followed up with in a timely
manner.
● Field feedback from patrons to ensure that patrons’ voices are heard and that the
TSO patron experience continually improves.

Required Experience and Skills:

● Working knowledge of Tessitura is required.
● Minimum of 6 months to 1-year experience working in a ticketing position.
● Strong Data Entry Skills and attention to detail are critical.
● Strong written and verbal communication skills; excellent interpersonal skills and
ability to interact with patrons, donors and staff.

How to Apply:

Please email your cover letter and resumé to Esther Lee, Director of Human
Resources, at elee@tso.ca by 5:00 pm Tuesday, February 21, 2023. While the
TSO thanks all applicants for their interest, only those applicants selected for an
interview will be contacted.

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of
the diversity of the City of Toronto and strongly encourages applications from all qualified
individuals, especially those who can provide different perspectives and contribute to a
further diversification of ideas.

The TSO is committed to providing accommodations for people with disabilities. If you
require accommodation, the TSO will work with you to meet your needs.

Working Conditions/Physical Demands:

Routine office environment. Ability to sit for up to 7 hours in front of computer monitors.
The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines
approved by Health Canada. A person is considered fully-vaccinated if they have
completed the required regime for a COVID-19 vaccine and 14 days have passed since
their final dose.

Prospect Research Manager (Development)

One of Canada’s most respected arts organizations, the Toronto Symphony Orchestra
(TSO) has played a vital role in the city’s cultural life for 100 years. Current Music
Director Gustavo Gimeno brings an expansive artistic vision, intellectual curiosity, and
sense of adventure to programming the 93-musician Orchestra. This season, through
Centennial commissions from emerging composers, marquee events, and an incredible
lineup of world-renowned guest artists, the TSO continues to celebrate a century of
music-making, paying homage to the Orchestra’s illustrious past while ushering in a
dynamic future.

Under the leadership of Chief Executive Officer Mark Williams, the TSO is committed to
serving local and national communities through vibrant performances, extensive
educational activities, and community-access and wellness initiatives intended to reach
more age groups, people with different abilities, and diverse communities in Toronto.
Some of these include open houses and free concerts at the TSO’s home, Roy Thomson
Hall; Relaxed Performances designed to welcome neurodiverse patrons; and a
partnership with the Centre for Addiction and Mental Health that supports First Nations,
Inuit, and Métis patients through musical storytelling and composition.

With a notable recording history—including, most recently, five acclaimed recordings on
the prestigious Chandos label—complementing international touring engagements in the
US, Europe, Israel, and Asia, the TSO is a musical ambassador for Canada and remains
synonymous with musical versatility, growth, and artistic distinction.

For more information on the TSO’s important work, visit TSO.CA

Reports To: Director of Development Operations
Status: Full-time, permanent
Salary range: $62,000 - $72,000

Position Summary:

The Prospect Research Manager is responsible for prospect management and research
for the TSO’s development team to support growth in philanthropic revenue. The
Prospect Research Manager provides in-depth research on individuals, corporations,
foundations and leadership volunteers that may be interested in investing in the TSO,
and manages the prospect identification, clearance, and assignment process. In this role
you will collaborate with colleagues to help drive the team’s prospecting activity including
patron demographic analysis initiatives and patron wealth and affinity screening.

Major Duties and Responsibilities:

● Assume primary responsibility for meeting the prospect identification, qualification
and research needs of development staff, TSO leadership, and volunteers, to
support philanthropic revenue growth.
● Manage and implement the prospecting process with the development team to
identify new prospects, segment and prioritize opportunities, and to ensure the
ongoing development, expansion and renewal of the prospect pipeline.
● Contribute to bi-weekly prospect clearance and/or moves management meetings
to help capture next steps, integrate activity into research, assign prospects,
inform cultivation strategies, and record activity in donor files/accounts.
● Conduct proactive and reactive research to identify new prospects; identify and
evaluate philanthropic capacity, affinity, and readiness.
● Create comprehensive current donor profile reports and research briefings on
prospects or groups of prospects in advance of fundraising calls and events and
to inform strategy meetings.
● Lead periodic patron demographic analysis and wealth and affinity screening
projects with research prospects, in conjunction with colleagues in Development,
Marketing and Government Relations.
● Develop and maintain systems and procedures that establish and maintain
standards of quality, accuracy, and timelines for prospect research.
● Manage research information services/platforms and negotiate annual contracts.
● Utilize the central Development database (Tessitura) to track/store profile data;
collaborate with the Director of Development Operations on the most efficient and
effective methods of recording research.
● Adhere to ethical and confidentiality guidelines.

Additional scope of responsibility:

● Maintain and develop a professional network of colleagues both locally and
nationally to stay abreast of best practices and trends related to prospect
research and management.
● Monitor and communicate news, events, and issues that impact the Toronto
Symphony Orchestra’s fundraising strategies and the philanthropic sector.
● Keep abreast of donors and prospects in the news as well as philanthropic
trends; assist in matching prospect interest to fundraising priorities.
● Contribute to the integrity of the donor database (Tessitura) by maintaining and
updating information on new and existing donors, volunteers and prospects using
a variety of resources.
● Prepare and distribute prospect management reports weekly for the CDO and
Major Gifts officers.
● Create event attendee snap-shots for each major TSO event and/or donor
meeting which includes biographical information, TSO giving/ticketing, giving to
other organizations, TSO connections (i.e. Board members), and photos.
● Represent the Development team in the donor lounge at TSO concerts or at
Development events, on occasion, as required.
● Perform other responsibilities as required.

Experience & Qualifications:

● University degree or equivalent professional experience.
● Minimum 5 years of prospect management and research experience in the
not-for-profit sector.
● Ability to research, analyze and combine data from a wide variety of biographical
and financial sources, and present the resulting information in a clear briefing.
● Practical knowledge of fundraising and the prospect cultivation cycle; previous
experience in prospect management, with responsibility for prospect assignment,
data management and monitoring, and status reporting.
● Strong written and verbal communication skills, must be able to interact and
communicate with individuals at all levels of the organization.
● Proven ability to interpret financial, technical, and trade documents for the
purpose of wealth assessment, including annual reports, SEDAR and SEDI.
● Exceptional attention to detail in composing, typing and proofing materials,
establishing priorities and meeting deadlines in a fast-paced environment.
● Commitment to professional ethics; shows discretion when dealing with sensitive
and confidential information.
● Extensive computer skills, including proficiency with Microsoft office software or
G-Suite equivalents, and online databases and search engines.
● Demonstrated ability to work in a team environment and meet goals in a timely
manner.
● Familiarity with Canadian business landscape, financials and corporate annual
reports.
● Interest in and knowledge of the arts, particularly classical music, will be
considered an asset.

How to Apply:

Please email your cover letter and resumé to Esther Lee, Director of Human Resources, at elee@tso.ca by 5:00 pm Tuesday, February 21, 2023. While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted.

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of
the diversity of the City of Toronto and strongly encourages applications from all qualified
individuals, especially those who can provide different perspectives and contribute to a
further diversification of ideas.

The TSO is committed to providing accommodations for people with disabilities. If you
require accommodation, the TSO will work with you to meet your needs.

Working Conditions/Physical Demands:

Work will be performed in a hybrid work environment, involving both in-office and remote
work.

Flexibility in hours and ability to work occasional evenings and/or weekends when
required (during the September to June concert season) as part of the Development
team.

The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines
approved by Health Canada. A person is considered fully-vaccinated if they have
completed the required regime for a COVID-19 vaccine and 14 days have passed since
their final dose.

About the TSO

One of Canada’s most respected arts organizations, the Toronto Symphony Orchestra (TSO) has played a vital role in the city’s dynamic cultural life for 100 years. Music Director Gustavo Gimeno brings an expansive artistic vision, intellectual curiosity, and sense of adventure to programming the 93-musician Orchestra. The TSO is committed to serving local and national communities through vibrant performances, extensive educational activities, and impactful community relationships. It has a notable recording and broadcast history and has been celebrated internationally during its many tours. Toronto’s iconic Roy Thomson Hall is the TSO’s home, drawing patrons from around the world. The Toronto Symphony Orchestra’s name remains synonymous with musical versatility and growth, and artistic distinction.