Exchanges & Returns

Please note that concerts at George Weston Recital Hall may only be exchanged through TSO Patron Services.

Online

To request an exchange or to donate a ticket, follow these steps:

• Log into your TSO Account
• You will be presented with the My Upcoming Events page.
• Beside the concert you wish to return, Click “Exchange/Donate Request”

  • To exchange:

    • Select the radio button beside “Exchange My Ticket(s)”
    • In the text field, enter the new performance title, date, time you wish to attend, and confirm if you have an accessible seating request.
    • Click Submit
    • Your exchange will be processed within 48 business hours*

  • To donate your tickets for a charitable tax receipt:

    • Select the radio button beside “Donate My Ticket(s)”
    • Click Submit
    • You will receive a charitable tax receipt via email for the full value of your tickets within one week of your request.

*Subscription tickets for the 2022/23 season will arrive/be available at least two weeks prior to your first concert date.

By phone

• Please call Patron Services.

In person

145 Wellington St W, Suite 500
9:30am to 5pm, Monday to Friday

PAYMENT ACCEPTED: Cash, TSO Gift Certificates, Cheque, and Credit Card (American Express, MasterCard, Visa). We apologize as we are not accepting debit at this time.

For information regarding exchanges for Star Wars, please see the applicable section below for further details.

Ticket buyers may exchange tickets up to 48 hours prior to the concert. Tickets can be exchanged into most concerts, subject to availability.

This service is free for subscribers on their subscription-price tickets and costs $8 per ticket for single-ticket buyers.

Exchanges may be requested through Patron Services at 416.598.3375, Monday–Friday, 9:30am-5:00PM, and online by logging into your TSO account on TSO.CA. See ”How to Exchange or Donate Tickets” above for more information.

Exchange Policy

• Tickets for past performances cannot be exchanged or donated for a charitable tax receipt.
• Tickets may be exchanged out of any concert date.
• The TSO cannot permit ticket exchanges into any of the concert dates listed in the exchange exceptions list below.
• Exchanges are subject to availability. The TSO reserves the right to refuse exchange privileges into or out of any performance.
• Exchanges can only be made for concerts in the same season. 
• Exchanges are “a ticket for a ticket.” The TSO will issue you one ticket for each ticket you wish to exchange.
• You will be charged the difference (if any) in ticket value between the ticket(s) you hold and the ticket(s) for the desired performance. 
• Exchanges made into a lower-priced concert/level will receive a TSO credit on account to be used in the current season. Your TSO credit may be used toward TSO concert purchases or an exchange upgrade (higher-priced concert/level). Any unused credit will be converted into a tax-deductible contribution on June 30, 2023.
• TSOUNDCHECK single tickets can be exchanged for another performance that is currently being offered through the TSOUNDCHECK single-ticket program or to other TSOUNDCHECK seats, within the same concert, with an $8 exchange fee per ticket.
• TSOUNDCHECK subscribers may exchange their tickets without incurring an $8 exchange-processing fee per ticket. Select concerts may be either included, added on to a TSOUNDCHECK subscription, or exchanged into at subscriber-preferred pricing of up to 20% off regular ticket prices.* TSOUNDCHECK subscribers will be charged the difference (if any) in ticket value between the ticket(s) held and the ticket(s) for the desired performance. *Subscriber add-on discount of 20% excludes Star Wars film performances.

2022/23 Exchange Exceptions:

The TSO cannot permit ticket exchanges into any of the concert dates listed in the exchange exceptions list below.

• Star Wars Films In Concert
• Tim Burton's The Nightmare Before Christmas—In Concert
• Celebrate 100: A Gala Celebration with Yo-Yo Ma
• Elf in Concert
• Return to Massey Hall
• Murdoch Mysteries—Murder in F Major

Star Wars Film Concert Series

Please read the following important information about TSO ticket exchanges and returns for the Star Wars performances. If you have any questions about these policies, please call, email, or visit Patron Services.

Artists, programs, dates, prices, pre- or post-concert chats, and broadcasts are subject to change without notice. When time allows, updates will be announced in advance of the performance.

Star Wars Exchange Policy

• Tickets may be exchanged when the request is received at least 48 hours prior to the performance date you hold. Ticket holders will be charged an $8 exchange fee per ticket at the time of the exchange.
• Tickets for past performances cannot be exchanged, returned for a tax receipt, or replaced for another performance date.
• Exchange requests for another concert in the Star Wars Film Concert Series will be accommodated subject to availability. You will be charged the difference (if any) in ticket value between the ticket(s) you hold and the ticket(s) for the desired performance; there will be no refund or credit for any difference in price.
• Exchanges are “a ticket for a ticket.” The TSO will issue you one ticket for each ticket you wish to exchange.
• The TSO reserves the right to refuse exchange privileges into or out of any performance.
• The above practice is applicable to all ticket holders.

2023/24 Exchange Exceptions:

The TSO cannot permit ticket exchanges into any of the concert dates listed in the exchange exceptions list below.

• Disney’s Coco—Live to Film
• Audra McDonald
• Home Alone
• Messiah
• Superman—Live to Film
• Meow Meow’s Pandemonium