Health & Safety
Based on guidance from the Province of Ontario and the City of Toronto, masks and proof of vaccination are no longer required at TSO concerts and events. As a reminder, there are also no capacity limitations or social distancing requirements at this time.
The TSO will continue our ongoing commitment to keeping our patrons, musicians, and staff safe. While masks are no longer required, for the safety of everyone attending a TSO performance, we strongly encourage wearing a mask.
As government, organization, and venue guidelines evolve, so may these safety measures. For current health and safety protocols, please visit TSO.CA/Safety.
Plan to arrive early—we recommend arriving within 15 minutes of the doors opening to ensure you have time to enter the hall and take your seats before the concert start time.
Hours for single-ticket sales and information
In-Person: Box Office is closed on non-performance days.
On performance days: The Box Office will open 3 (three) hours prior to the performance start time and remain open until 30 (thirty) minutes after the performance starts.
By Phone: Monday to Friday 10am to 4pm
Weekends: The box office phone lines will open 3 hours prior to concert start time.
Hours may vary. Please call 416.593.1285 to confirm hours.
TSO Patron Services Representatives are ready to assist you over the phone during business hours, Mon–Fri, 9:30am–5:00pm. Learn how to contact Patron Services.
To reduce physical touch points and enhance safety, bags are discouraged and will be subject to a security search prior to entry.
Roy Thomson Hall and the TSO are committed to the safety and well-being of all guests and patrons, and aim to provide a safe, comfortable and enjoyable concert experience. All patrons entering Roy Thomson Hall will be subject to a bag search. This includes all handbags, purses and backpacks.
Large Bags and Items
Please note that large bags unable to fit under your seat will not be permitted at Roy Thomson Hall. We encourage you to leave large bags and items at home or to arrange storage elsewhere as we are not able to offer bag check on these items. Permitted bags should be soft sided and able to fit completely under the auditorium seats. Outside food and beverage items are also prohibited inside our venues. Please be advised that unopened bottles of water are permitted within the hall. Opened containers must be emptied before entering the venue.
An exception will be made for declared medically necessary items, after proper inspection.
Musical instruments are permitted on site and are subject to search upon entry. Have a question? Email Roy Thomson Hall at: firstname.lastname@example.org.
60 Simcoe Street, Southwest of King Street and University Avenue, in the heart of the Entertainment District in downtown Toronto. Get directions using Google Maps
Take the QEW/Gardiner Expressway.
Proceed north on University to Wellington Street, then west on Wellington to Simcoe.
By Public Transit
Take the TTC subway to St. Andrew Station, then exit and walk west through the underground walkway toward the Hall. This walkway provides easy access to Roy Thomson Hall from both the MetroCentre parking lot and the St. Andrew subway station. Please consult the TTC website for information about closures. (External link will open in a new window.)
Take GO Transit to Union Station, then exit and walk west to Simcoe Street, then proceed north to the Hall.
Simcoe St. & Front St. PATH Tunnel Construction
Work is scheduled between August 21, 2021, and January 31, 2023.
In conjunction with the development of 160 Front Street West, the City has approved a PATH tunnel connection between 160 Front Street West and Simcoe Place.
- Pedestrian traffic will be maintained throughout construction on the west side of Simcoe Street. The pedestrian sidewalk will be shifted slightly west so that it is directly adjacent to the Simcoe Place building.
- The eastbound lane on Wellington between John and Simcoe is closed. Please note that Wellington Street will remain open to westbound traffic.
John St. Corridor Improvements - Toronto Hydro
Work is scheduled between 7:00am to 7:00pm, Monday through Friday, from August 2021 - September 2022.
Toronto Hydro is rebuilding the electrical distribution system in the community to improve the reliability of electrical service in the area. The rebuild will impact lanes along John and Wellington.
- Two westbound lanes on Wellington in front of 200 Wellington Ave. W. to John St will be closed off, leaving one westbound lane open.
- The eastbound lane on Wellington between John and Simcoe is closed.
- One westbound lane on Wellington at the southwest corner of John and Wellington will be closed, and two westbound lanes remain open through John and Wellington intersection and beyond.
- Both northbound and southbound traffic are maintained on John St. from Front St. to King St.
Adelaide Street Construction
Work is scheduled between October 24, 2021, and December 2023.
The City of Toronto and Toronto Transit Commission (TTC) started work on a series of infrastructure upgrades on Adelaide Street, between Victoria and Charlotte St.
*Phase 1A: Crews will work between east of York Street and Bay Street: October 24
Streetcar Track Reinstatement
*Phase 1B: Crews will start at York Street and work westward towards University Avenue: October 24
*Phase 2: Crews will start at Duncan Street and work westward towards Widmer Street: November 7
*Phase 3: Crews will start at Widmer Street and work westward towards Charlotte Street. This work can only proceed once phase 1B is completed
*Phase 4: Upon completion of phase 1A to phase 3, crews will undertake pavement marking work, and will relocate the Adelaide Street cycle track to the north side of the street
For more information, please visit Toronto.ca/AdelaideConstruction.
No Standing from King Street to Wellington Street
Please note that the entire area of Simcoe Street from King Street to Wellington Street is now designated as a NO STANDING area, with the exception of two NO PARKING areas. Rush-hour regulations apply to the entire area. Any parked vehicles with or without an Accessible Parking Permit may be tagged and/or towed.
Roy Thomson Hall Parking Lot
Limited underground parking is available to the public at Roy Thomson Hall. There are fewer than 300 underground parking spaces available to TSO patrons on a first-come, first-served basis on TSO concert evenings and for matinees. The Toronto Symphony Orchestra cannot guarantee parking for all patrons for any given concert in the Roy Thomson Hall parking garage. The entrance to this garage is on Wellington Street. The hours of operation are 6:00am–12:30am daily. The garage is closed on holidays. There is some Accessibility Parking available.
MetroCentre Parking Lot
This parking garage has approximately 500 spaces and is easily accessible by foot through the MetroCentre concourse to Roy Thomson Hall. We recommend parking in the pink section of the MetroCentre garage and accessing the main floor of MetroCentre [M] by elevator.
The Ritz-Carlton, Toronto
A special valet parking rate of $30 per vehicle is available to all Maestro's Club Members who wish to park across the street at The Ritz-Carlton, Toronto, 181 Wellington Street. Please note that this offer does not apply to overnight parking.
Special Needs & Accessibility
Please visit the Special Needs & Accessibility page for detailed accessibility information for this venue.
WE SHARE THE AIR, GO SCENT FREE
Please be considerate of those in the audience who may have allergies and/or multiple chemical sensitivities and refrain from wearing perfume and cologne or other scented products.
Patrons can now enjoy a refreshing drink from any Roy Thomson Hall bar while seated in the concert hall for most Masterworks, Pops, and special performances. Please drink responsibly and be considerate of your fellow concert-goers.
Did you know that you can skip the line at intermission by pre-ordering drinks at any Roy Thomson Hall bar before the performance? Highly recommended.
Lost & Found
To check for articles left at Roy Thomson Hall, please call 416.593.4822 X 368 during regular business hours.
The Roy Thomson Hall Music Store has closed, effective December 23, 2017. On behalf of The Corporation of Massey Hall and Roy Thomson Hall, the Toronto Symphony Orchestra, and the Music Store, thank you for your great support over the years.
Can I take photographs?
You are welcome to take pictures inside the auditorium before and after the concert, and at intermission. Once the house lights begin to dim, please note that the performance has begun, and photography or any type of recording during the performance is prohibited.
As a courtesy to musicians, guest artists, and fellow concertgoers, please put your phone away during the performance. Flash photography is forbidden at all times. The use of cameras, smartphones, and/or other recording devices for commercial reproduction or sale is strictly forbidden without the prior written consent of the Toronto Symphony Orchestra.
What about cellular phones?
The use of mobile and smartphones and other electronic devices is extremely disruptive. Please be sure to turn off your cell phones, pagers, and all other electronic devices before the concert begins. Take a break from the outside world.