Health & Safety
As we return to in-person, indoor performances, the health and safety of our patrons, musicians, and staff is our top priority, and all government health measures will be strictly observed. For a complete listing of audience safety measures, including proof of vaccination and required mask wearing, visit TSO.CA/Safety. Plan to arrive early—we recommend arriving within 15 minutes of the doors opening to ensure you have time to enter the hall and take your seats before the concert start time.
Hours for single-ticket sales and information
In-Person: Box Office is closed on non-performance days.
On performance days: The Box Office will open 3 (three) hours prior to the performance start time and remain open until 30 (thirty) minutes after the performance starts.
By Phone: Monday to Friday 10am to 4pm
Weekends: The box office phone lines will open 3 hours prior to concert start time.
Hours may vary. Please call 416.593.1285 to confirm hours.
TSO Patron Services Representatives are working from secure, remote locations and ready to assist you over the phone during business hours, Mon–Fri, 9:30am–5:00pm. Learn how to contact Patron Services.
To reduce physical touch points and enhance safety, bags are discouraged and will be subject to a security search prior to entry.
Roy Thomson Hall and the TSO are committed to the safety and well-being of all guests and patrons, and aim to provide a safe, comfortable and enjoyable concert experience. All patrons entering Roy Thomson Hall will be subject to a bag search. This includes all handbags, purses and backpacks.
Large Bags and Items
Please note that large bags unable to fit under your seat will not be permitted at Roy Thomson Hall. We encourage you to leave large bags and items at home or to arrange storage elsewhere as we are not able to offer bag check on these items. Permitted bags should be soft sided and able to fit completely under the auditorium seats. Outside food and beverage items are also prohibited inside our venues. Please be advised that unopened bottles of water are permitted within the hall. Opened containers must be emptied before entering the venue.
An exception will be made for declared medically necessary items, after proper inspection.
Musical instruments are permitted on site and are subject to search upon entry. Have a question? Email Roy Thomson Hall at: firstname.lastname@example.org.
60 Simcoe Street, Southwest of King Street and University Avenue, in the heart of the Entertainment District in downtown Toronto. Get directions using Google Maps
Take the QEW/Gardiner Expressway.
Proceed north on University to Wellington Street, then west on Wellington to Simcoe.
By Public Transit
Take the TTC subway to St. Andrew Station, then exit and walk west through the underground walkway toward the Hall. This walkway provides easy access to Roy Thomson Hall from both the MetroCentre parking lot and the St. Andrew subway station. Please consult the TTC website for information about closures. (External link will open in a new window.)
Take GO Transit to Union Station, then exit and walk west to Simcoe Street, then proceed north to the Hall.
No Standing from King Street to Wellington Street
Please note that the entire area of Simcoe Street from King Street to Wellington Street is now designated as a NO STANDING area, with the exception of two NO PARKING areas. Rush-hour regulations apply to the entire area. Any parked vehicles with or without an Accessible Parking Permit may be tagged and/or towed.
Roy Thomson Hall Parking Lot
Limited underground parking is available to the public at Roy Thomson Hall. There are fewer than 300 underground parking spaces available to TSO patrons on a first-come, first-served basis on TSO concert evenings and for matinees. The Toronto Symphony Orchestra cannot guarantee parking for all patrons for any given concert in the Roy Thomson Hall parking garage. The entrance to this garage is on Wellington Street. The hours of operation are 6:00am–12:30am daily. The garage is closed on holidays. There is some Accessibility Parking available.
MetroCentre Parking Lot
This parking garage has approximately 500 spaces and is easily accessible by foot through the MetroCentre concourse to Roy Thomson Hall. We recommend parking in the pink section of the MetroCentre garage and accessing the main floor of MetroCentre [M] by elevator.
The Ritz-Carlton, Toronto
A special valet parking rate of $30 per vehicle is available to all Maestro's Club Members who wish to park across the street at The Ritz-Carlton, Toronto, 181 Wellington Street. Please note that this offer does not apply to overnight parking.
Special Needs & Accessibility
Please visit the Special Needs & Accessibility page for detailed accessibility information for this venue.
WE SHARE THE AIR, GO SCENT FREE
Please be considerate of those in the audience who may have allergies and/or multiple chemical sensitivities and refrain from wearing perfume and cologne or other scented products.
Lost & Found
To check for articles left at Roy Thomson Hall, please call 416.593.4822 X 368 during regular business hours.
The Roy Thomson Hall Music Store has closed, effective December 23, 2017. On behalf of The Corporation of Massey Hall and Roy Thomson Hall, the Toronto Symphony Orchestra, and the Music Store, thank you for your great support over the years.