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Code of Conduct and Ethics for All

Toronto Symphony Orchestra patrons should expect a safe, comfortable and enjoyable concert experience. Your TSO is committed to ensuring a welcoming and harassment-free environment for everyone who attends our performances, including, but not limited to, people of all races, religions, ethnicities, sexes, gender identities and expressions, sexual orientations, abilities, and physical appearances. 

All TSO patrons will be treated in a consistent, professional and courteous manner by TSO staff, venue staff, musicians, and volunteers. Further, we expect all patrons to treat fellow patrons, guest artists, musicians, and TSO representatives in the same manner by adhering to the following Code of Conduct at all our events:

  • Be considerate in speech and actions.
  • Respect the boundaries of others.
  • Present your ticket when requested and sit only in your designated seat location.
  • Refrain from:
    • demeaning, discriminatory, or harassing behaviour and speech, inappropriate physical contact, and causing unwelcome attention,
    • bringing prohibited items to our performance venues, including outside food, beverages (including alcohol), illegal drugs and drug paraphernalia, and weapons of any kind,
    • smoking within our performance venues, including e-cigarettes and vaping,
    • disturbing the performers or fellow patrons,
    • displaying violent behaviour, and
    • being intoxicated.

Please take care of each other. If you are subject to, or if you witness a violation of our policies, please let the closest staff member know as soon as possible.

Thank you for adhering to this Code of Conduct, and for helping to make our performances an enjoyable and memorable occasion for everyone.