TSO Free Live Streams Patron Guide

You can enhance your TSO Live Stream experience by streaming the performance to a TV via Chromecast, Apple TV, AirPlay, and Amazon Fire TV.

Audiences can also directly connect a personal computer to a TV using an HDMI or other cable. Find instructions here.

Learn more about these options below.

If you have Chromecast, you can screen-mirror TSO Live Streams on your TV from your computer, tablet, or smartphone.

To learn how to screen-mirror to Chromecast from your computer, Android phone, iPhone, or iPad, please visit this page and select the appropriate tab for your device.

If you have Apple TV, you can watch TSO Live Streams on your television from your Apple device. Simply tap the AirPlay icon on your Apple device and share TSO Live Streams to your Apple TV or AirPlay 2–enabled smart TV.

More information about AirPlay can be found here.

More information about Apple TV can be found here

TSO Live Streams are streamed through the Vimeo platform.

You can access TSO Live Streams from a PC running Windows 7 or later, or a Mac running macOS Sierra (10.12.6) or later.

You will also need to use the most up-to-date version of Chrome, Firefox, Microsoft Edge, or Safari.

Most Apple (iOS version 12.4 or later) or Android (Lollipop version 5.0 or later) mobile devices should be able to access TSO Live Streams.

If you are using a Samsung phone, we recommend installing the Chrome browser, as the Samsung internet browser is not supported.

Please note that TSO Live Streams may not work on BlackBerry or Windows phones.

More information on network and browser requirements for viewing streams can be found here.

Check your internet connection and test your speed.

Try restarting your browser, app, or device.

If you are trying to cast videos to your TV, confirm that all of your devices are on the same Wi-Fi network.

Try closing browser tabs that aren’t in use.

Try clearing your browser history or cache.

Make sure you are using the Chrome, Firefox, Safari, or Microsoft Edge browsers and apps, and that they have been updated with the latest versions.

A slow internet connection could be the problem. Check your location and the number of devices connected to your network. Both of these factors can slow things down.

A weak internet connection can also cause issues. Check the strength on your device; if it is low, try moving closer to your Wi-Fi router.

Please be sure the device and internet browser you are using meet the system requirements for streaming TSO Live Streams.

TSO Live Streams are streamed through Vimeo. Find a complete list of network and browser requirements for viewing streams here.

Find more information on playback quality and buffering issues here.

Low internet speeds or an inconsistent connection can interfere with streaming TSO Live Streams.

For consistent, high-quality streaming, we recommend a 7.0 Mbps internet connection or better.

Clearing your browser cache may resolve issues with viewing and playing TSO Live Streams content.

Steps for how to clear your browser cache are listed below.

Please note that clearing your browser cache will remove cookies and other files that may be storing your login information on other sites, and you may be required to log in again.

Chrome
Mac & Windows
At the top right of your browser, click “More”. (It may appear as three dots in a vertical line or an upward arrow icon, depending on the version you are using.)

1. Select “More Tools”.
2. Select “Clear Browsing Data”.
3. Select a time range. 
   • To delete everything, select “All time”.
4. Check the boxes for:
   • Cookies 
   • Other site data 
   • Cached images and files 
5. Click “Clear data”. 

Edge
Windows

1. Click the hub icon, (It may appear as three dots in a horizontal line, depending on the version you are using.)
2. Click “History”.
3. Select “Clear browsing data”.
4. Check the following boxes:
   • Cookies and other site data 
   • Cached data and files
5. Click “Clear now”.

Firefox
Mac

1. Select the “History” menu at the top of the screen.
2. Click “Clear Recent History”.
3. In the drop-down for “Time range to clear:”, select “Everything”.
4. Ensure that the box labelled “Cache” is the only box checked.
5. Click “OK” to confirm.
6. We recommend that you restart or refresh Firefox. 

Windows

1. Select the “Firefox” menu (found in the top-right corner of the screen).
2. Select “Library”.
3. Select “History”.
4. Select “Clear Recent History”.
5. In the drop-down for “Time range to clear:”, select “Everything”.
6. Check the box labelled “Cache”. 
7. Click “OK”.
8. We recommend that you restart or refresh Firefox.

Safari
Mac

1. Click “Safari” in the menu bar.
2. Select “Preferences”.
3. Select the “Privacy” tab.
4. Choose “Manage Website Data”. 
5. Click “Remove All”. 
6. Click “Remove Now” to confirm. 

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