Special Needs & Accessibility

Venues

Website

Venue Accessibility

Here at the Toronto Symphony Orchestra, we wish to ensure that all visitors, patrons, and employees have equal accessibility. Should you require any assistance with sitting, moving, or standing, please allow us to assist you.

Our performance venues have accessibility ramps, lifts, and elevators to accommodate your needs. Should you require the use of any lifts or elevators, we would appreciate prior notice to ensure that employees trained on the use of this equipment are available to assist you in a timely manner.

Toronto Symphony Orchestra’s venues can accommodate wheelchairs, walkers, and scooters. Please inform our staff of any additional special equipment requirements for accessibility. Calling in advance will ensure timely service and allow us to provide the most helpful information. With regard to accessibility at our head office, please call in advance to arrange accommodation.

Roy Thomson Hall

60 Simcoe Street, Toronto
M5J 2H5

1) Accessible Services

Assisted-hearing devices: FM systems are available at Roy Thomson Hall. To reserve, call the House Manager at 416.593.4822 X 357. Quantities are limited.

Visitors who are blind or have vision loss: Should any type of vision loss restrict you from reading signs, locating landmarks, or seeing hazards, we would be happy to assist you upon your request.

Although our services do not include Braille material, one of our team members can assist you by reading any information that would enhance your visit with us. Our facility does not offer magnifiers; however, we encourage patrons to bring their own. And upon request, certain materials are available in a large font (18 or larger) to further enrich your experience with us.

Wheelchair loans: There are two house wheelchairs available to transport patrons from the lobby to their seats. Please note that the wheelchairs are not for patrons to sit in during the concert. Call the House Manager at 416.593.4822 X 357 to reserve in advance.

Obus Forme back supports: These special back supports fit comfortably in the concert seats at Roy Thomson Hall only. Call the House Manager at 416.593.4822 X 357 to reserve in advance. Quantities are limited.

2) Accessible Seating

Main floor: Left Parterre and Right Parterre, row F, seats 6–12. The Parterres can accommodate a total of eight persons who use wheelchairs.

Mezzanine: Sections L5 and R5, row D, seats 6–8 can accommodate a total of four persons who use wheelchairs. Sections C2 and C4, row J, seats 5–13 can accommodate a total of 10 persons who use wheelchairs. Section C3; row J; seats 4, 5, 15 and 16 can accommodate a total of two persons who use wheelchairs.

Balcony: Section C6 and C8, row H, seats 10–16 can accommodate a total of six persons who use wheelchairs.

3) Support Person

Any person hired or chosen to accompany you to provide you with essential services is welcome. The support person who accompanies a patron with special needs is eligible for a discount up to 50% off the regular ticket price. Ability to book seats for any given performance or date is subject to availability. For more information on Accessible Services at our venues or support persons, please call Patron Services at 416.598.3375 for more information.

4) Service Animals

Service Animals are welcome at Toronto Symphony Orchestra performances. Please note that it is your responsibility to ensure the comfort and safety of your Service Animal and others while on the premises.

5) Accessible Entrance

The main entrance of Roy Thomson Hall, located at 60 Simcoe Street, is fully accessible.

6) Accessible Elevator

In the vestibule where the Roy Thomson Hall Box Office is located, there is an elevator beside the stairs leading down to the PATH. It goes to the underground parking levels of Roy Thomson Hall.

Inside Roy Thomson Hall, there is an elevator on the north side of the lobby as you enter through the main 60 Simcoe Street entrance. This elevator can take patrons to the Mezzanine level, the Mezzanine washrooms, the Balcony level, and the Balcony washrooms.

7) Accessible Washrooms

Main floor: Three individual accessible washrooms on the north side of the lobby beside the elevator.

Mezzanine: Main Mezzanine women’s washroom has one accessible stall. No men’s accessible washroom on the Mezzanine level. Patrons may use the elevator to access the accessible washrooms on the main floor.

Balcony: Balcony women’s washroom has one accessible stall, and Balcony men’s washroom has one accessible stall.

Please note: All other washrooms in Roy Thomson Hall are between levels and accessible by way of the elevator.

8) Parking

Surface parking: Available at the rear of Roy Thomson Hall via Wellington Street. There are 23 spots available on a first-come, first-served basis. Please call the Roy Thomson Hall Security Office at 416.593.4822 X 375 to inquire about availability.

Underground parking:

  • Upper parking level (Cello & Flute zones): Three accessible parking spots in the Cello zone.
  • Lower parking level (Drum & Violin zones): Three accessible parking spots in the Violin zone.

9) Steps in Lobbies/Auditorium

Please call Patron Services at 416.598.3375 for additional information.

10) Other Services

The TSO team is always pleased to assist you in any way we can. Should you require any assistance to enhance your visit with us, we would be happy to provide it upon request.

TTC Wheel-Trans
If using the services of TTC Wheel-Trans, the Front of House Office may be able to provide concert end times to assist you in scheduling pickup times post-concert. Please contact us at 416.593.4822 X 357 for details.

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Koerner Hall

273 Bloor Street West, Toronto
M5S 1V6

1) Accessible Services

Assisted-listening devices: Listening devices are available on loan for all Toronto Symphony Orchestra presentations at Koerner Hall. Devices are loaned on a first-come, first-served basis. To reserve, please contact the box office at 416.408.0208 prior to the concert, or speak to any of our Front of House staff members on concert night.

Wheelchair loans: For patrons who require assistance travelling within the building, we offer wheelchairs on loan. Wheelchairs are subject to availability. One of our box office or security desk staff would be happy to provide a wheelchair upon arrival. Please call 416.408.0208 to reserve in advance.

2) Accessible Seating

Main floor: Left and Right Parterres can accommodate a total of two persons who use wheelchairs. Stage Box Left can accommodate two persons who use wheelchairs. The main floor is accessible without stairs.

Lower Balcony: Centre section, row E, seats W1–W3 can accommodate a total of three persons who use wheelchairs. There are no stairs to access row E.

Upper Balcony: Centre section, row C, seats LC1–LC2 and RC1–RC2 are loose chairs and can accommodate patrons who can transfer to the seats from the wheelchairs they are using. There are no stairs to access row D.

3) Support Person

Any person hired or chosen to accompany you to provide you with essential services is welcome. The support person who accompanies a patron with special needs is eligible for a discount of 50% off the regular ticket price. Ability to book seats for any given performance or date is subject to availability. For more information on Accessible Services at our venues or support persons, please call Patron Services at 416.598.3375 for more information.

4) Service Animals

Service Animals are welcome at Toronto Symphony Orchestra performances. Please note that it is your responsibility to ensure the comfort and safety of your Service Animal and others while on the premises.

5) Accessible Entrances

Two of the building’s three entrances are accessible by wheelchairs and strollers:

  • The Bloor Street entrance on the west side of the building
  • The Philosopher’s Walk entrance on the east side of the building

Philosopher's Walk map

Box Office Counter
We offer an accessible ticket counter to make it easier for persons who use wheelchairs to communicate with our Customer Service agents and view brochures.

6) Accessible Elevators

Two elevators provide convenient access to all areas of the building.

7) Accessible Washrooms

Barrier-free washrooms are located in every public area of the building.

Main floor: There are no washrooms on the main floor.

Lower Balcony: There are two single washrooms that are wheelchair accessible.

Upper Balcony: There are two single washrooms that are wheelchair accessible.

8) Parking

The following parking lots are within walking distance of Koerner Hall:

  • 9 Bedford Road, north of Bloor Street, west of Avenue Road (270m or 3 min. walk)
  • 148 Cumberland Street, north of Bloor Street, east of Avenue Road, at the northwest corner of Yorkville Avenue and Bellair Street (450m or 5 min. walk)
  • 37 Yorkville Avenue, north of Bloor Street, east of Bay Street (850m or 10 min. walk)

Koerner Hall parking map

9) Steps in Lobbies/Auditorium

Please call Patron Services at 416.598.3375 for additional information.

10) Other Services

TTC Wheel-Trans
If using the services of TTC Wheel-Trans, the Front of House Office may be able to provide concert end times to assist you in scheduling pickup times post-concert. Please contact us at 416.408.0208.

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Toronto Centre for the Arts—George Weston Recital Hall

5040 Yonge Street, Toronto
M2N 6R8

1) Accessible Services

Assisted-listening devices: Listening devices are available on loan for all Toronto Symphony Orchestra presentations at George Weston Recital Hall. Devices are loaned on a first-come, first-served basis. To reserve, please contact the box office at 416.250.3708 prior to the concert, or speak to any of our Front of House staff members on concert night.

Wheelchair loans: There are house wheelchairs available to transport patrons from the lobby to their seats. Please note that the wheelchairs are not for patrons to sit in during the concert. Call the House Manager at 416.733.9388 to reserve in advance.

2) Accessible Seating

Main floor: Left and Right Parterres can accommodate a maximum of four persons who use wheelchairs.

Upper level: Centre Dress Circle, row E, seats 221–222 via Portal 71 and seats 239–234 via Portal 70 can accommodate a maximum of four persons who use wheelchairs.

3) Support Person

Any person hired or chosen to accompany you to provide you with essential services is welcome. The support person who accompanies a patron with special needs is eligible for a discount of 50% off the regular ticket price. Ability to book seats for any given performance or date is subject to availability. For more information on Accessible Services at our venues or support persons, please call Patron Services at 416.598.3375 for more information.

4) Service Animals

Service Animals are welcome at Toronto Symphony Orchestra performances. Please note that it is your responsibility to ensure the comfort and safety of your Service Animal and others while on the premises.

5) Accessible Entrances

The main entrance of Toronto Centre for the Arts, located at 5040 Yonge Street, is fully accessible.

6) Accessible Elevators

Elevators are located on the main floor beside Portal 55 and on the upper level beside Portal 71.

7) Accessible Washrooms

The George Weston Recital Hall’s washrooms are all located on the house-left side of the hall (opposite Portals 55 and 71, respectively).

Orchestra level: There is one separate accessible washroom, and there are accessible stalls in the other washrooms on the Orchestra level.

Balcony level: There are accessible stalls in the Balcony-level washrooms.

Main floor: There is one separate accessible washroom, and there are accessible stalls in the other washroom on the main floor.

8) Parking

The following parking lots are within walking distance of George Weston Recital Hall:

  • Impark—5051 Yonge Street (130m or 2 min. walk)
  • Green P Carpark—180 Beecroft Road (400m or 5 min. walk)
  • Impark—4711 Yonge Street (800m or 10 min. walk)

9) Other Services

TTC Wheel-Trans
If using the services of TTC Wheel-Trans, the Front of House Office may be able to provide concert end times to assist you in scheduling pickup times post-concert. Please contact us at 416.733.9388

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Web Accessibility

The Toronto Symphony Orchestra (TSO) is committed to excellence in serving all patrons, and ensuring that all visitors, patrons, and employees have equal access.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), TSO performance venues have accessibility ramps, lifts, and elevators to accommodate the needs of patrons, and venue employees are trained on the use of this equipment. The TSO is also committed to ensuring that their website(s) and web content conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A immediately, and that they are well positioned to conform to WCAG 2.0 Level AA by January 1, 2021.

We strongly urge users to keep their browsers up to date in order to take advantage of new and updated assistive technologies.

In alignment with the WCAG 2.0 Guidelines, the TSO aims to ensure that its website meets certain criteria, including but not limited to the following:

Perceivable

  • Ability to provide text alternatives for any non-text content
  • Text equivalents to video and audio multimedia
  • Use of ALT tags and title tags have content that can be presented in different ways without losing information or structure
  • Make it easier for users to hear and see content, including separating foreground from background colours

Operable

  • A high level of keyboard navigation support (the ability to use the Tab key instead of a mouse)
  • Multiple ways to navigate and find content, and determine where they are (Search, quick links, and navigation)
  • Users have enough time to read and complete tasks

Understandable

  • Text content is readable and understandable
  • Web pages appear and operate in predictable ways
  • Input assistance to help users avoid and correct mistakes

Robust

  • High compatibility with current and future user agents, including assistive technologies
  • Markup language is used to facilitate accessibility

Due to conditions beyond our control, there are some instances where we are unable to provide information and online services in an accessible format. These include email sign-up, site registration, ticket purchase, and subscription purchase pages that use non-compliant third-party software. Please contact us for assistance.

In addition, a number of PDFs, audio clips, and videos do not meet AODA standards. In these cases, future updates should be in proper compliance.

If you have any difficulties accessing aspects of the site, please email contactus@TSO.CA.

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