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Relaxed Performances

Relaxed Performances are specifically intended to be sensitive to and welcoming of patrons who may benefit from a more relaxed environment, including, but not limited to, those on the autism spectrum, those with sensory and communication disorders, or people with learning disabilities.

Roy Thomson Hall

Accessible Services

Assisted-hearing devices: FM systems are available at Roy Thomson Hall. To reserve, call the House Manager at 416.593.4822 X 357. Quantities are limited.

Visitors who are blind or have vision loss: Should any type of vision loss restrict you from reading signs, locating landmarks, or seeing hazards, we would be happy to assist you upon your request.

Although our services do not include Braille material, one of our team members can assist you by reading any information that would enhance your visit with us. Our facility does not offer magnifiers; however, we encourage patrons to bring their own. And upon request, certain materials are available in a large font (18 or larger) to further enrich your experience with us.

Wheelchair loans: There are three house wheelchairs available to transport patrons from the lobby to their seats. Please note that the wheelchairs are not for patrons to sit in during the concert. Call the House Manager at 416.593.4822 X 357 to reserve in advance.

Obus Forme back supports: These special back supports fit comfortably in the concert seats at Roy Thomson Hall only. Call the House Manager at 416.593.4822 X 357 to reserve in advance. Quantities are limited.

Booster seats: Booster seats are available at the Large Coat Check. Quantities are limited.

Earplugs: Earplugs are available at the Front of House office as well as with the Front of House Staff and are complimentary upon request. 

Accessible Seating

Main floor: Left Parterre and Right Parterre, row F, seats 6–12. The Parterres can accommodate a total of eight persons who use wheelchairs.

Mezzanine: Sections L5 and R5, row D, seats 6–8 can accommodate a total of four persons who use wheelchairs. Sections C2 and C4, row J, seats 5–13 can accommodate a total of 10 persons who use wheelchairs. Section C3; row J; seats 4, 5, 15 and 16 can accommodate a total of two persons who use wheelchairs.

Balcony: Section C6 and C8, row H, seats 10–16 can accommodate a total of six persons who use wheelchairs.

Bariatric seating options are available at Roy Thomson Hall. If you require this service, please contact Patron Services to learn more.

Support Person

Any person hired or chosen to accompany you to provide you with essential services is welcome. The support person who accompanies a patron with special needs is eligible for a discount up to 50% off the regular ticket price. The support person discount may not be combined with other discounts or promotions, including Group Sales, TSOUNDCHECK, RUSH, and subscriptions. Support person discounts may vary and are subject to availability for select performances. For more information on Accessible Services at our venues or support persons, please call Patron Services at 416.598.3375 for more information.

Service Animals

Service Animals are welcome at Toronto Symphony Orchestra performances. Please note that it is your responsibility to ensure the comfort and safety of your Service Animal and others while on the premises.

Accessible Entrance

The main entrance of Roy Thomson Hall, located at 60 Simcoe Street, is fully accessible.

Accessible Elevator

In the vestibule where the Roy Thomson Hall Box Office is located, there is an elevator beside the stairs leading down to the PATH. It goes to the underground parking levels of Roy Thomson Hall.

Inside Roy Thomson Hall, there is an elevator on the north side of the lobby as you enter through the main 60 Simcoe Street entrance. This elevator can take patrons to the Mezzanine level, the Mezzanine washrooms, the Balcony level, and the Balcony washrooms.

Accessible Washrooms

Main floor: Three individual accessible washrooms on the north side of the lobby beside the elevator.

Mezzanine: Main Mezzanine women’s washroom has one accessible stall. No men’s accessible washroom on the Mezzanine level. Patrons may use the elevator to access the accessible washrooms on the main floor.

Balcony: Balcony women’s washroom has one accessible stall, and Balcony men’s washroom has one accessible stall.

Please note: All other washrooms in Roy Thomson Hall are between levels and accessible by way of the elevator.

Parking

Surface parking: Available at the rear of Roy Thomson Hall via Wellington Street. There are 23 spots available on a first-come, first-served basis. Please call the Roy Thomson Hall Security Office at 416.593.4822 X 375 to inquire about availability.

Underground parking:

  • Upper parking level (Cello & Flute zones): Three accessible parking spots in the Cello zone.
  • Lower parking level (Drum & Violin zones): Three accessible parking spots in the Violin zone.

Steps in Lobbies/Auditorium

Please call Patron Services at 416.598.3375 for additional information.

Other Services

The TSO team is always pleased to assist you in any way we can. Should you require any assistance to enhance your visit with us, we would be happy to provide it upon request.

TTC Wheel-Trans
If using the services of TTC Wheel-Trans, the Front of House Office may be able to provide concert end times to assist you in scheduling pickup times post-concert. Please contact us at 416.593.4822 X 357 for details.

To learn more about Roy Thomson Hall's history and design, take our self-guided tour at TSO.CA/RTH-Tour.

Meridian Arts Centre—George Weston Recital Hall

Accessible Services

Assisted-listening devices: Listening devices are available on loan for all Toronto Symphony Orchestra presentations at George Weston Recital Hall. Devices are loaned on a first-come, first-served basis. To reserve, please contact the box office at 416.250.3708 prior to the concert, or speak to any of our Front of House staff members on concert night.

Wheelchair loans: There are house wheelchairs available to transport patrons from the lobby to their seats. Please note that the wheelchairs are not for patrons to sit in during the concert. Call the House Manager at 416.733.9388 to reserve in advance.

Accessible Seating

Main floor: Left and Right Parterres.

Upper level: Centre Dress Circle, row F.

Support Person

Any person hired or chosen to accompany you to provide you with essential services is welcome. The support person who accompanies a patron with special needs is eligible for a discount of 50% off the regular ticket price. Ability to book seats for any given performance or date is subject to availability. For more information on Accessible Services at our venues or support persons, please call Patron Services at 416.598.3375 for more information.

Service Animals

Service Animals are welcome at Toronto Symphony Orchestra performances. Please note that it is your responsibility to ensure the comfort and safety of your Service Animal and others while on the premises.

Accessible Entrances

The main entrance of the Meridian Arts Centre, located at 5040 Yonge Street, is fully accessible.

Accessible Elevators

Elevators are located on the main floor beside Portal 55 and on the upper level beside Portal 71.

Accessible Washrooms

The George Weston Recital Hall’s washrooms are all located on the house-left side of the hall (opposite Portals 55 and 71, respectively).

Orchestra level: There is one separate accessible washroom, and there are accessible stalls in the other washrooms on the Orchestra level.

Balcony level: There are accessible stalls in the Balcony-level washrooms.

Main floor: There is one separate accessible washroom, and there are accessible stalls in the other washroom on the main floor.

Parking

The following parking lots are within walking distance of George Weston Recital Hall:

  • Impark—5051 Yonge Street (130m or 2 min. walk)
  • Green P Carpark—180 Beecroft Road (400m or 5 min. walk)
  • Impark—4711 Yonge Street (800m or 10 min. walk)

Other Services

TTC Wheel-Trans
If using the services of TTC Wheel-Trans, the Front of House Office may be able to provide concert end times to assist you in scheduling pickup times post-concert. Please contact us at 416.733.9388

Massey Hall

Accessible Services

Barrier Free facilities: Private, barrier free washrooms are available at Massey Hall.

Bariatric Seating: Bariatric seating options are available at Massey Hall. If you require this service, please email: contactus@mh-rth.com

Advanced Seating Service: We offer special (priority) access at Massey Hall. Advance booking of this service is not required. However advance booking may be done by emailing: frontofhouse@mh-rth.com.

Wheelchair loans: A limited number of courtesy wheelchairs are also available at Massey Hall. Advance booking of this service is not required. However advance booking may be done by emailing: frontofhouse@mh-rth.com.

Visitors who are blind or have vision loss: Program guides are not often distributed at Massey Hall events however, when an artist does provide one, our Front of House staff ensures that larger format versions are available for patrons who require it.

Massey Hall is equipped with a Bosch infrared assisted listening system which requires the use of a receiver and a headset. A limited number of receivers and headsets are available. They are free to borrow and can be picked up at the Front of House office at each venue. Booking in advance is not required, but may be done by emailing frontofhouse@mh-rth.com. The system will accommodate a patron’s personal headset, if it has a 1/8 inch headphone jack. They will NOT work with wireless earbuds.

ASL Interpreted Performances: ASL Interpretation may be available for some presentations. If you require this service, please email contactus@mh-rth.com

Accessible Seating

All levels of Massey Hall are wheelchair-accessible, and tickets may be purchased online. Guests are welcome to use their own personal assistive devices – however these must be stored outside the auditorium during the performance. At Massey Hall, anyone with accessible needs with tickets on level 100 should arrive at the Front Entrance. Anyone with accessible needs with tickets on levels 200 and 300 should arrive at 178 Victoria Street entrance (South East corner of the building).

Support Person

Support persons who are accompanying guests with special needs are welcome at Massey Hall. All guests, including support persons, must have a purchased ticket to attend a performance or event.

Service Animals

Service and support animals are welcome at Massey Hall. Service animals should have either a visible indicator, or an identification card or letter from a healthcare practitioner confirming that the customer requires the animal for reasons relating to a disability. Service animals may be accommodated in most seating locations. However, you may contact the box office at: contactus@mh-rth.com to ensure suitable seating is reserved.

Accessible Entrance

At Massey Hall, anyone with accessible needs with tickets on level 100 should arrive at the Front Entrance. Anyone with accessible needs with tickets on levels 200 and 300 should arrive at 178 Victoria Street entrance (South East corner of the building).

Accessible Restrooms

For the Main Floor (100 Level) the restrooms are located on the lower level in the Muskoka Spirits Basement Bar, accessible by the front lobby lift. Please ask an usher if you require access to the lift. Accessible restrooms for the Balcony (200 Level) and Gallery (300 Level) are available on the seating level, in the Grolsch Bars on Level 2 & 3. Elevators access to Level 200 and 300 is via the 178 Victoria Street Entrance.

Parking

There is no parking at Massey Hall, however accessible parking is available in adjacent buildings.

Other Services

TTC Wheel-Trans
If using the services of TTC Wheel-Trans, the Front of House Office may be able to provide concert end times to assist you in scheduling pickup times post-concert. Please contact us at 416.733.9388

Web Accessibility

What is Web Accessibility?

The Toronto Symphony Orchestra (TSO) is committed to excellence in serving all patrons, and ensuring that all visitors, patrons, and employees have equal access.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), TSO performance venues have accessibility ramps, lifts, and elevators to accommodate the needs of patrons, and venue employees are trained on the use of this equipment. The TSO is also committed to ensuring that their website(s) and web content conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A immediately, and that they are well positioned to conform to WCAG 2.0 Level AA by January 1, 2021.

We strongly urge users to keep their browsers up to date in order to take advantage of new and updated assistive technologies.

In alignment with the WCAG 2.0 Guidelines, the TSO aims to ensure that its website meets certain criteria, including but not limited to the following:

Perceivable

  • Ability to provide text alternatives for any non-text content
  • Text equivalents to video and audio multimedia
  • Use of ALT tags and title tags have content that can be presented in different ways without losing information or structure
  • Make it easier for users to hear and see content, including separating foreground from background colours

Operable

  • A high level of keyboard navigation support (the ability to use the Tab key instead of a mouse)
  • Multiple ways to navigate and find content, and determine where they are (Search, quick links, and navigation)
  • Users have enough time to read and complete tasks

Understandable

  • Text content is readable and understandable
  • Web pages appear and operate in predictable ways
  • Input assistance to help users avoid and correct mistakes

Robust

  • High compatibility with current and future user agents, including assistive technologies
  • Markup language is used to facilitate accessibility

The TSO thanks the Ontario Trillium Foundation for supporting the installation of an accessible front door at the TSO's administrative office.

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