TSO Terms & Conditions of Sale

Please review the following terms and conditions before completing your order:

COVID-19 Safety Measures Agreement

As the ticket buyer you agree on behalf of any persons accompanying you to the concert to the following:

  • Upon entry to the venue:
    • Provide full proof of vaccination provided by the Government of Ontario as an enhanced PDF with a QR code that can be scanned by businesses to verify your proof of vaccination along with reviewing your official Government ID. Older forms of official proof will still be accepted. Visit TSO.CA/Safety often for up-to-date information.
  • Wear a mask that fully covers the nose, mouth, and chin at all times, except when eating or drinking.
  • If you are in quarantine or isolation, have been exposed or come in contact with someone who has tested positive for COVID-19, have symptoms of COVID-19, or have tested positive yourself, you should not attend.

Ticketing Agreement

  • Individual concert tickets and gift certificate sales are final. There are no refunds or cancellations. 
  • Subscribers may request a full refund for their subscription package, including any additional concerts purchased, up to 48 hours prior to the first concert they hold in the applicable season. 
  • Tickets may be exchanged at least 48 hours prior to the concert date you hold. For further details visit TSO.CA/Exchanges or contact Patron Services at 416.598.3375, Monday to Friday, 9:30am to 5pm. 
  • In case of an exchange for single-ticket buyers, a fee of $8.00 per ticket will apply. Subscribers are not subject to service charges or exchange fees on subscriber priced tickets. 
  • Artists, programs, dates, and prices are subject to change without notice. When time allows, program changes will be announced in advance of the concert.

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