Audience Safety Measures
Updated November 30, 2021
The 2021/22 season has begun, and we can’t wait to share the power of live music with you! To ensure a safe and enjoyable concert experience for audiences, musicians, and staff members, the TSO and Roy Thomson Hall have jointly announced COVID-19 safety measures.
As government and venue guidelines evolve, so may these safety measures. We will be in touch with you again before your performance to confirm current protocols. Visit this page often for up-to-date information. Additional season information can be found at TSO.CA/SeasonFAQ. Links to government websites will open in a new window.
The Province of Ontario has announced a mandatory vaccination policy for theatres and concert venues.
- All patrons, 12 years of age or older, must be fully vaccinated against COVID-19 and provide proof of vaccination and a government-issued ID.
- For patrons who received their vaccinations in Ontario, documents can be accessed at covid19.ontariohealth.ca. This system only accepts information from green photo health (OHIP) cards.
- If you do not have a photo health card, call the Provincial Vaccine Booking Line at 1-833-943-3900 (available 8 a.m. to 8 p.m., 7 days a week).
- If you received one or more doses of the COVID-19 vaccine outside of Ontario, you can contact your local public health unit to record your information within the Ontario system. Proof from other jurisdictions can also be used as long as it meets the provincial requirements.
- As of October 22, 2021, the main form of vaccination proof provided by the Government of Ontario is an enhanced PDF with a QR code that can be scanned by businesses to verify your proof of vaccination along with reviewing your official ID. Older forms of official proof will still be accepted. You can find more information about the new enhanced certificates at covid-19.ontario.ca/vaccine-proof-help.
- Any patrons under the age of 12 must be accompanied by an adult who has proof of full vaccination and a government issued ID.
- Unvaccinated patrons 12 years of age and older will not be eligible for entry. For those with a medical reason for exemption, please ensure your documentation meets the requirements outlined by the Ministry of Health before you attend.
- The TSO and RTH have vaccination policies in place for musicians, guest artists, and staff. In addition, TSO musicians and guest artists are regularly tested for COVID-19.
- For more information on the provincial vaccination requirement, or for assistance obtaining your proof of vaccination, please visit covid-19.ontario.ca/proof-covid-19-vaccination.
- A mask that snugly covers your nose, mouth, and chin must be worn at all times in the lobby and concert hall, except while eating or drinking. Neck gaiters, open-chin triangle bandanas, and face coverings containing valves are not acceptable forms of face coverings.
- Roy Thomson Hall and Toronto Symphony Orchestra staff will also be masked.
As we adapt to presenting concerts in the time of COVID, a gradual approach is being taken to welcome audiences back safely and comfortably.
- Between 85% (TSO Holiday Pops and Messiah) and 100% (Home Alone in Concert) of available capacity will be offered for TSO performances in December at Roy Thomson Hall.
- The Province of Ontario does not require socially distanced seating in venues where audiences are fully vaccinated and masked.
- Seating will be available in all levels of the hall, except the choir loft.
If you have questions about available seating, please contact Patron Services at 416.598.3375.
- Concessions, bars, and coat check will be available for all TSO performances at Roy Thomson Hall.
- Roy Thomson Hall is now a cash-free venue that only accepts debit and credit cards, including major contactless and mobile payment methods, for a safe and speedy check out.
- Please note that water fountains are not currently available in Roy Thomson Hall due to safety reasons. Please be advised that unopened bottles of water are permitted within the hall. Opened containers must be emptied before entering the hall.
- The Maestro's Club Lounge will be open for all TSO performances in Roy Thomson Hall. The private restrooms, complimentary coat-racks, and bar will be fully operational for Maestro's Club members.
- The Lounge will be open pre-concert only, one hour before the start of the performance, between November and February (as these concerts do not have an intermission).
- Members must wear masks at all times while in the Lounge, except when eating or drinking.
- All patrons will enter through the Simcoe Street doors—you will first be asked for your proof of vaccination and a government issued ID, followed by bag check and ticket scanning.
- Please maintain a physical distance of two metres when possible, including in queues inside and outside of the venue.
- Enhanced protocols are in place throughout the entire venue. High-touch areas including seats, handrails, and restrooms will be disinfected before, during, and after each performance.
- Hand sanitizing dispensers will be located prominently throughout the venue.
- Roy Thomson Hall has increased its intake of fresh air to ensure maximum air turnover in the facility while maintaining a comfortable environment.
- Roy Thomson Hall uses MERV-14 air filters exclusively, which are also used in facilities that require the upper limit of a clean air environment.
We need your help to keep our audiences safe. If you are in quarantine or isolation, have been exposed or come in contact with someone who has tested positive for COVID-19, have symptoms of COVID-19, or have tested positive yourself, you should not attend. Please contact TSO Patron Services at 416.598.3375 or email contactus@TSO.CA to discuss exchange or refund options before your planned performance.
We are here for you! TSO staff will be available onsite during your visit to provide assistance and guidance.
If you have any questions or require assistance, please contact one of our friendly Patron Services Representatives by email at contactus@TSO.CA or by calling 416.598.3375, Mon–Fri, 9:30am–5pm
Thank you for your continued support, patience, and cooperation as we work to safely bring audiences, musicians, and staff together again.
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