Redeeming Your Gift Certificate for a TSO On Demand Performance

Congratulations! You are the recipient of a Toronto Symphony Orchestra Gift Certificate, which can be used to purchase a pass to view a TSO On Demand performance.

Learn more about TSO On Demand.

What is TSO On Demand?

Enjoy unforgettable orchestral experiences from the best seat in your house—or virtually anywhere else—with the TSO On Demand series! 

TSO On Demand is a series of 60-minute digital performances recorded at Roy Thomson Hall. See the Orchestra like never before, with up-close views of musicians, all on your own schedule. 

Concerts will be available for passholders to watch on demand for a specified number of days after their initial release.

TSO On Demand content is available to purchase at TSO.CA/OnDemand using your Gift Certificate as a form of payment. Patrons must have a registered TSO account in order to purchase passes and access performances.

How can I access the concert?

  1. Log into your TSO account, or create one, on TSO.CA.
  2. Using the Gift Certificate as a form of payment, purchase the desired TSO On Demand performance pass (see “Redeeming Your Gift Certificate for a TSO On Demand Pass” below).
  3. Review the “How to Watch” section on the TSO On Demand: Frequently Asked Questions page to prepare yourself for the On Demand performance.
  4. Enjoy the concert!

Redeeming Your Gift Certificate for a TSO On Demand Pass

If you are logged into your TSO account, please follow these instructions:

  1. Visit the TSO On Demand series page at TSO.CA/OnDemand.
  2. Click on the performance you wish to redeem your Gift Certificate for.
  3. On the performance page, click on the “Buy Concert” button.
  4. On the purchase page, beside “Digital Concert”, select “1” from the drop-down menu and click on “PURCHASE”.
  5. On the shopping-cart page, review your purchase and, when ready, click “CHECKOUT”.
  6. On the first payment-information page, you will be presented with the option to make a donation or select “NO THANKS, NOT TODAY”. Once a selection has been made, the page will refresh.
  7. At the bottom of the payment-information page, you will see “Apply Gift Certificate”. Enter the Gift Certificate number, including any dashes (-), and click “Apply”.
  8. After applying your Gift Certificate, click “COMPLETE ORDER”, and, if applicable, you will be taken to the payment screen, where you will be prompted to enter your credit card information and click “Submit”.
  9. After the purchase has been processed, you will receive an email confirmation from tickets@TSO.CA. The email will provide instructions on how to log into your account and access the TSO On Demand performance on the “My Digital Content” page.
    • If the TSO On Demand performance is already available for viewing, once your purchase has been completed, follow these steps to watch the concert:

If you are NOT logged into your TSO account, please follow these instructions:

  1. Visit the TSO On Demand series page at TSO.CA/OnDemand.
  2. Click on the performance you wish to redeem your Gift Certificate for.
  3. On the performance page, click on the “Buy Concert” button.
  4. On the purchase page, beside “Digital Concert”, select “1” from the drop-down menu and click on “PURCHASE”.
  5. On the shopping-cart page, review your purchase and, when ready, click “CHECKOUT”.
  6. You will now be prompted to log into your TSO account. Enter your information and click “LOGIN”.
    • If you have forgotten your password, click “Forgot Password?”, and you will be sent an email with a link to create a new password.
    • In the email, click on “Click Here to Log In Now” to create a new password. Note: Your password will need to be a minimum of six characters, and contain a capital letter, a number, and a special character (e.g., !, @, &).
    • Once you create your new password, you will be automatically logged in to your account.
    • If you do not receive an email within 15 minutes, check your spam folder.
  7. On the first payment-information page, you will be presented with the option to make a donation or select “NO THANKS, NOT TODAY”. Once a selection has been made, the page will refresh.
  8. At the bottom of the payment-information page, you will see “Apply Gift Certificate”. Enter the Gift Certificate number, including any dashes (-), and click “Apply”.
  9. After applying your Gift Certificate, click “COMPLETE ORDER”, and, if applicable, you will be taken to the payment screen, where you will be prompted to enter your credit card information and click “Submit”.
  10. After the purchase has been processed, you will receive an email confirmation from tickets@TSO.CA. The email will provide instructions on how to log into your account and access the On Demand performance on the “My Digital Content” page.
    • If the TSO On Demand performance is already available for viewing, once your purchase has been completed, follow these steps to watch the concert:

For detailed information on how to manage your TSO account, watch TSO On Demand performances, and other related topics, please visit our TSO On Demand: Frequently Asked Questions page.

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