Redeeming Your Gift Certificate for a TSO Live Streams Performance

Congratulations! You are the recipient of a Toronto Symphony Orchestra Gift Certificate, which can be used to purchase a pass to view a TSO Live Streams performance.

Learn more about TSO Live Streams.

What are TSO Live Streams?

Until we can safely fill the concert hall again, we’re offering the next best thing—filling your home with the sights and sounds of the live TSO experiences you know and love! TSO Live Streams bring you music in the moment, as members of the Orchestra perform beloved masterworks and crowd-pleasing pops programs from the stage of our own home, Roy Thomson Hall.

Concerts will be announced on a rolling basis, and you can pay what you wish for your ticket by choosing from a few pre-set amounts. Ticket holders will be able to view an archived version of the performance for up to seven days after the live event.

How can I access the concert?

  1. Log into your TSO account, or create one, on TSO.CA.
  2. Using the Gift Certificate as a form of payment, purchase the desired TSO Live Streams performance pass (see “Redeeming Your Gift Certificate for a TSO Live Streams Pass” below).
  3. Review the “How to Watch” section on the TSO Live Streams: Frequently Asked Questions page to prepare yourself for the Live Streams performance.
  4. Enjoy the concert!

Redeeming Your Gift Certificate for a TSO Live Streams Pass

If you are logged into your TSO account, please follow these instructions:

  1. Visit the TSO Live Streams page at TSO.CA/LiveStreams.
  2. Click on the performance you wish to redeem your Gift Certificate for.
  3. On the performance page, click on the “Buy Concert” button.
  4. On the purchase page, click the radio button beside the amount you would like to pay for your TSO Live Streams concert. Then select “1” from the drop-down menu, and click on “PURCHASE”.
  5. On the shopping-cart page, review your purchase and, when ready, click “CHECKOUT”.
  6. On the first payment-information page, you will be presented with the option to make a donation or select “NO THANKS, NOT TODAY”. Once a selection has been made, the page will refresh.
  7. At the bottom of the payment-information page, you will see “Apply Gift Certificate”. Enter the Gift Certificate number, including any dashes (-), and click “Apply”.
  8. After applying your Gift Certificate, click “COMPLETE ORDER”, and, if applicable, you will be taken to the payment screen, where you will be prompted to enter your credit card information and click “Submit”.
  9. After the purchase has been processed, you will receive an email confirmation from tickets@TSO.CA. The email will provide instructions on how to log into your account and access the TSO Live Streams performance on the “My Digital Content” page.

If you are NOT logged into your TSO account, please follow these instructions:

  1. Visit the TSO Live Streams page at TSO.CA/LiveStreams.
  2. Click on the performance you wish to redeem your Gift Certificate for.
  3. On the performance page, click on the “Buy Tickets” button.
  4. On the purchase page, click the radio button beside the amount you would like to pay for your TSO Live Streams concert. Then select “1” from the drop-down menu, and click on “PURCHASE”.
  5. On the shopping-cart page, review your purchase and, when ready, click “CHECKOUT”.You will now be prompted to log into your TSO account. Enter your information and click “LOGIN”.
  6. If you have forgotten your password, click “Forgot Password?”, and you will be sent an email with a link to create a new password.
    • In the email, click on “Click Here to Log In Now” to create a new password. Note: Your password will need to be a minimum of six characters, and contain a capital letter, a number, and a special character (e.g., !, @, &).
    •  Once you create your new password, you will be automatically logged in to your account
    • If you do not receive an email within 15 minutes, check your spam folder.
  7. On the first payment-information page, you will be presented with the option to make a donation or select “NO THANKS, NOT TODAY”. Once a selection has been made, the page will refresh.
  8. At the bottom of the payment-information page, you will see “Apply Gift Certificate”. Enter the Gift Certificate number, including any dashes (-), and click “Apply”.
  9. After applying your Gift Certificate, click “COMPLETE ORDER”, and, if applicable, you will be taken to the payment screen, where you will be prompted to enter your credit card information and click “Submit”.
  10. After the purchase has been processed, you will receive an email confirmation from tickets@TSO.CA. The email will provide instructions on how to log into your account and access the Live Streams performance on the “My Digital Content” page.

For detailed information on how to manage your TSO account, watch TSO Live Streams performances, and other related topics, please visit our TSO Live Streams: Frequently Asked Questions page.

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