Employment

Permanent, Full-Time

Reports to: Director, Individual Giving
Status: Permanent Full-Time

Are you the person who keeps a dozen moving pieces on track without dropping a single deadline — who can turn a campaign brief into flawless creative, a spreadsheet into a clear dashboard, and a stewardship event into a seamless donor experience?

Join us as Associate, Individual Giving — the production, content, and systems engine behind the TSO's Friends, Impresarios Club, and Maestro's Club fundraising programs.

The Role

The Associate, Individual Giving provides dedicated production, coordination, and systems support to the Individual Giving team and the Director, Individual Giving. Working across three areas — fundraising campaign support, website and editorial content, and data/dashboards/systems — you'll help bring the TSO's annual giving campaigns and donor communications to life, from creative brief to final asset. You'll also support the broader Individual Giving team's donor stewardship needs, including in-hall donor materials, stewardship event collateral, and benefits fulfillment across the Friends, Impresarios Club, and Maestro's Club programs.

About the TSO

For more than a century, the Toronto Symphony Orchestra (TSO) has been a cornerstone of Canadian culture, steadfast in its commitment to musical excellence and to the vibrant communities we serve. Through acclaimed concerts, recordings, and tours, the TSO enriches audiences while reflecting the diversity of Toronto—one of the world's most multicultural cities. Music Director Gustavo Gimeno brings artistic vision and a sense of adventure to the 93-musician orchestra. Engaging audiences of all ages, the TSO leads a myriad of education, health-and-well-being, and community-access programs, including the tuition-free Toronto Symphony Youth Orchestra, cultivating the next generation of Canadian artists.

What You'll Do

• Support execution of Individual Giving fundraising campaigns — including Holiday, End of Season, and acquisition campaigns — by developing creative briefs, directing graphic designers and copywriters, and trafficking assets through internal review and approval.
• Assist with campaign workback schedules and quality assurance for copy and creative, and support telemarketing and direct mail coordination and vendor liaison as needed.
• Maintain and update website content, giving-level pages, and digital collateral, and produce and design the Individual Giving digital newsletter.
• Support the season editorial calendar — donor testimonials and stories, Noteworthy features, and the evergreen content library — in partnership with Marketing.
• Design and produce in-hall donor materials, including donor lounge collateral, concert program book recognition pages, and others.
• Maintain Internal Individual Giving dashboards and reporting views, support campaign tracking, list pulls, and segmentation, and support email reporting through GA4 dashboard and WordFly.
• Support benefits fulfillment, donor recognition, and stewardship event materials for Individual Giving donors, and provide on-site support at donor events and concert duty as a Development team representative.

What You'll Bring

• Post-secondary education in marketing, fundraising, communications, or a related field, or an equivalent combination of education and experience.
• Minimum 3 years of experience in a nonprofit, fundraising, marketing, or communications role, including direct marketing planning and execution (e.g., direct mail, email, social media, landing page, etc).
• Experience developing creative briefs and collaborating with graphic designers and copywriters to produce fundraising materials.
• Experience producing print and/or digital materials; familiarity with design tools (Adobe Creative Suite, Canva) is an asset.
• Strong organizational and analytical skills, with the ability to manage multiple concurrent deadlines in a fast-paced, results-oriented environment.
• Experience with data extraction, analysis, and reporting; familiarity with donor databases/CRM systems (e.g., Tessitura, Raiser's Edge, Salesforce, Blackbaud) is an asset.
• Strong customer-service orientation, with the tact, diplomacy, sensitivity, and discretion required to engage donors of high capacity and influence.
• Interest in and knowledge of the arts, particularly classical music, is an asset; flexibility to work occasional evenings and/or weekends during the September–June concert season.
• Commitment to ethical fundraising practices and donor confidentiality.

Why the TSO

Be part of the team that turns fundraising strategy into the campaigns, content, and systems donors actually see and feel. You'll build skills across creative production, digital marketing, and reporting & analytics in a collaborative Development team, with real ownership over critical Individual Giving projects.

Compensation & Benefits

Salary range: $55,000–$60,000 CAD (commensurate with experience).

Benefits: 100% company paid benefits including Telus-Health Employee Family Assistance program (provided after successful completion of the first three (3) months of employment); Company paid pension contributions provided after the completion of one year of employment; 3 weeks vacation prorated during the first year, complimentary tickets to TSO concerts and a hybrid work environment.

How to Apply

Please click the "Apply Now" button and submit your cover letter and résumé. Submissions are accepted until October 8, 2026 at 5:00 p.m.

TSO thanks all candidates for their interest, only those applicants selected for an interview will be contacted.

Our Commitment

The TSO is committed to building a workforce that reflects the diversity of the City of Toronto and encourages applications from all qualified individuals. We are also committed to providing accommodations throughout the recruitment process; if you require accommodation, we will work with you to meet your needs.

Work Environment / Physical Demands

This role involves sustained computer-based work, including design and production software and data entry, requiring prolonged focus and attention to detail. The position operates in a hybrid work environment, with in-office attendance required periodically to support production and physical mailings. Occasional evening and/or weekend work is required during the September–June concert season, primarily for donor events and concert duty at Roy Thomson Hall, which involves periodic light physical activity (standing, walking, materials set-up/tear-down).

Apply Now

Reports to: Director, Philanthropy
Status: Permanent Full-time

Are you the person every team quietly relies on? The one who anticipates what's needed before anyone asks, brings warmth and discretion to every donor and artist interaction, and takes real pride in getting the details exactly right?

Join us as Associate, Philanthropy, the coordinator behind the TSO's relationships with its major gift, legacy, and foundation supporters.

The Role

Reporting to the Director, Philanthropy, the Associate, Philanthropy coordinates donor relations across the TSO's Philanthropy portfolio: Major Gifts, Legacy, and Foundations and Institutional Giving. You'll create the experiences that bring donors closer to the orchestra, from rehearsal visits to meetings with musicians, guest artists, and conductors. You'll keep donor recognition, records, and reporting accurate, and give the Philanthropy team the organization and support it needs to do its best work.

This is a hands-on role at the centre of the team, working alongside frontline fundraisers, senior leaders, and artistic colleagues. It's an ideal next step for someone building a career in major gift fundraising.

What you'll do

• Work with Artistic Administration and the Orchestra Personnel Administrator to arrange rehearsal access, backstage visits, and meetings with TSO musicians, guest artists, and conductors for major donors, with care for artists' time and comfort.
• Coordinate with Roy Thomson Hall staff (Bookings, Security, Events) to ensure seamless donor access.
• Support the development of personalized proposals, donor reports, and the annual report, gathering content and impact data from colleagues across the TSO.
• Manage and track donor recognition and naming for major gift, legacy, and foundation supporters, including house programs, the annual report, and the TSO donor wall.
• Support bequest administration and estate paperwork.
• Plan logistics for Philanthropy cultivation and stewardship events with the Events Manager, and coordinate with the Individual Giving and Partnerships teams on shared donor activity.
• Provide prompt, professional service to Philanthropy donors, including VIP ticketing and event RSVPs. Maintain accurate major gift records in Tessitura and the team's shared files.
• Coordinate Philanthropy pipeline meetings (scheduling, agendas, minutes, and action items) and support the team's preparation for Development Committee meetings.
• Provide administrative support to the Philanthropy team, including team calendars and expense reconciliation, and represent the team at cross-functional meetings.
• Serve as a TSO ambassador at donor events and on concert duty.

What you'll bring

• Minimum 3 years of experience in donor relations, fundraising, or client service, including hands-on work in a CRM or database.
• Knowledge of fundraising databases (Tessitura or similar).
• Outstanding attention to detail and a high standard of accuracy across records, documents, and data.
• Strong organizational skills, with the ability to manage multiple deadlines and requests without losing track of any of them.
• Clear, confident communication with donors and colleagues in person, by phone, and in writing.
• Good judgment, discretion, sensitivity, and tact, with a donor-centred approach.
• Working knowledge of PowerPoint and design tools (Canva, Adobe).
• Post-secondary education and/or equivalent work experience preferred.
• Knowledge of classical music is an asset.

Why the TSO

This role puts you close to the heart of major gift fundraising. You'll work alongside the Philanthropy team and the donors whose generosity sustains the orchestra. You'll see how major gifts and legacy commitments come together and build the skills, relationships, and judgment for a career in philanthropy. And you'll see the results of your work on stage at Roy Thomson Hall, in one of Canada's most beloved cultural institutions.

Compensation & Benefits

Salary range: $55,000 - 60,000 CAD (commensurate with experience).

Benefits: 100% company paid benefits including Telus-Health Employee Family Assistance program (provided after successful completion of the first three (3) months of employment); Company paid pension contributions provided after the completion of one year of employment; 3 weeks vacation prorated during the first year, complimentary tickets to TSO concerts and a hybrid work environment.

How to Apply

Please click the "Apply Now" button and submit your cover letter and résumé. Submissions are accepted until 15th October, 2026 at 5:00 p.m.

TSO thanks all candidates for their interest; only those applicants selected for an interview will be contacted.

Our Commitment

The TSO is committed to building a workforce that reflects the diversity of the City of Toronto and encourages applications from all qualified individuals. We are also committed to providing accommodations throughout the recruitment process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code; if you require accommodation, we will work with you to meet your needs.

Work Environment / Physical Demands

This role involves extended periods of computer and desk work, frequent phone and in-person interactions with donors and colleagues, and regular in-office attendance to support mail, tax receipting, and donor documentation. Occasional evening and weekend work is required for donor events and concert duty at Roy Thomson Hall, which may involve standing for extended periods. The TSO operates a hybrid work environment.

Compensation

$55,000.00 - $60,000.00 per year

Apply Now

Reports to: Senior Director, Brand and Communications
Status: Permanent Full-time

There’s nothing like music to create a moment—and social is often the show before the show: the place where audiences first discover the story, the artist and the experience. At the TSO, there are so many great stories to tell, and we’re looking for someone who loves finding the best way to tell them. You’re social-media obsessed, think video-first and know how to turn campaigns, concerts and behind-the-scenes moments into content made for each channel. You’re also a builder—someone who likes creating smart workflows, testing ideas, watching what works, and continually tweaking and improving.

The Role

The Social Media and Digital Content Coordinator supports the day-to-day delivery of the TSO’s social media and digital storytelling, ensuring approved content is published accurately, on time, and optimized for each channel.

The role adapts campaign assets, creates and edits quick-turn content, and maintains effective workflows and reporting—helping the Communications team build a proactive, consistent social presence that grows audience engagement, supports attendance, and strengthens the TSO’s brand and reputation.

What you’ll do

• Proactively identifies and pitches original story ideas, recurring content series and timely platform opportunities; maintains a forward-looking pipeline of social content.
• Publishes and schedules approved content across the TSO's current and emerging social channels, completing final quality checks on copy, links, tags, rights, accessibility, and platform specifications.
• Maintains the social editorial calendar and Asana workflow, translating briefings into tasks and workbacks, securing required assets and approvals, and communicating status and blockers proactively.
• Adapts campaign assets into channel-specific posts and storylines, writing platform-appropriate copy and developing storyboards, shot lists, and content plans.
• Captures and independently edits quick-turn social content, including short-form video, photography, graphics, Stories, Reels, and TikTok videos, using available in-house tools and budgets.
• Monitors social channels and community activity, responds within established guidelines, flags sensitive issues, and identifies timely user-generated content, trends, and storytelling opportunities.
• Supports and coordinates social deliverables with agencies, creators, influencers, and community partners for approved activations, including briefs, assets, schedules, approvals, and amplification.
• Tracks key performance indicators and prepares regular channel reports and campaign recaps, highlighting results, lessons, and recommendations to improve future content.
• Confirms and documents required artist, music, photo, video, partner and location permissions and usage rights before publication.
• Collaborates across departments to source stories and builds reusable templates, asset libraries, workflow improvements, and process documentation that help the team work efficiently.
• Owns the day-to-day publishing and execution workflow for approved social content and provides hands-on digital content support to the Communications team. This position has no direct reports.
• Coordinates requests across departments and with external contributors, keeping work moving through briefing, production, review, approval, publishing, and reporting.
• Contributes creative ideas and helps build repeatable processes that improve the consistency, speed, and quality of the TSO's social media work.
• Comfortable interviewing musicians, guest artists, audiences and partners, and appearing on camera occasionally where appropriate.

What you’ll bring

• Post-secondary degree or diploma in Communications, Marketing, Journalism, Digital Media, or a related field, or an equivalent combination of education and experience.
• Minimum of 2 to 3 years of hands-on experience creating and publishing social or digital content for an organization or brand, preferably in the arts, entertainment, or cultural sector.
• Strong portfolio demonstrating social-first storytelling, short-form video editing, visual composition, and copywriting.
• Proficiency with video and image editing tools such as Adobe Creative Suite, Canva, CapCut, or equivalent, with the ability to deliver polished quick-turn assets independently.
• Working knowledge of current practices for Instagram, TikTok, Facebook, LinkedIn, and YouTube, including platform specifications, community management, and social accessibility.
• Experience with content scheduling, channel management, analytics, and reporting tools, with the ability to interpret performance data and identify practical improvements.
• Strong organizational and project management skills, including experience working in Asana or a similar platform and managing concurrent deadlines and approvals.

Compensation & Benefits

Salary range: $50,000–$60,000 CAD.

Benefits: 100% company paid benefits including Telus-Health Employee Family Assistance program (provided after successful completion of the first three (3) months of employment); company-paid pension contributions provided after the completion of one year of employment; 15 days vacation prorated during the first year, complimentary tickets to TSO concerts and a hybrid work environment.

How to Apply

Please click “apply now” and submit your cover letter and résumé. Submissions are accepted until October 16, 2026 at 5:00 p.m.

TSO thanks all candidates for their interest, only those applicants selected for an interview will be contacted.

Our Commitment

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide unique perspectives and contribute to a further diversification of ideas.

The TSO is committed to providing accommodations for people with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

NOTE: TSO does not utilize Artificial Intelligence (AI) during the hiring process.

Work Environment / Physical Demands

• Works in a hybrid environment, with time spent remotely, in the office, and on location for content capture.
• Takes part in the Communications team's regular concert and event duty rotation during the September to June season, including evening and weekend work as assigned to capture, edit, or publish content and support other communications duties.
• Content capture may take place in concert halls, rehearsal spaces, offices, and other event locations.

Compensation

$50,000.00 - $60,000.00 per year

Apply Now

Reports to: Chief Development Officer
Leads: A team of three across prospect research, development operations and analytics
Status: Permanent Full-time

Great fundraising runs on great intelligence. Join us as Director, Development Operations, and lead the central function at the heart of TSO fundraising. This is where everything we know about our donors, prospects, and partners comes together, and where growth strategies for major gifts, individual giving, and corporate sponsorship take shape.

If you're a strategic thinker, a rigorous operator, and a leader who builds strong teams, come build the foundation that one of Canada's leading orchestras will grow on.

The Role

The Director, Development Operations is a strategic and operational leader who sets the direction for, and runs, the systems and intelligence behind the Toronto Symphony Orchestra's fundraising: prospect strategy and pipeline governance, data and insights, campaign and major-initiative infrastructure, Tessitura and fundraising technology, and gift administration. Reporting to the Chief Development Officer as a member of the Development leadership team, you will work alongside the Directors of Philanthropy, Individual Giving, and Partnerships & Events to make sure every fundraising decision rests on reliable data, sound systems and clear insight.

This is a moment to raise the bar. The TSO's Tessitura platform has just been upgraded, the Development team has been restructured for growth, and major international touring and campaign initiatives lie ahead. You'll lead a capable team with a strong foundation, with the mandate to make Development Operations a strategic partner to every fundraiser in the department.

What you'll do

• Set the department's prospect strategy and own its prospect management system – ratings, portfolio assignment rules, moves management standards and pipeline reviews – so that fundraising time goes to the relationships with the greatest potential.
• Partner with the Directors of Philanthropy, Individual Giving, and Partnerships & Events to keep pipelines full, prioritized and moving, and to identify opportunities that span portfolios.
• Direct proactive prospect identification in priority areas, including subscriber-to-donor conversion, mid-level and leadership giving upgrades, corporate prospects, and Board and volunteer networks.
• Lead the department's data and insights function, turning analysis into clear recommendations on where to focus, whom to approach and where to invest.
• Define the KPIs, dashboards and forecasts that the Chief Development Officer, Development leadership and the Board use to track performance, and maintain a single, trusted source of revenue and pipeline reporting, reconciled with Finance.
• Lead performance analysis across giving streams – retention, acquisition, upgrades, lifetime value, donor migration and return on investment – and revenue forecasting for annual budgeting and campaign planning.
• Partner with Marketing to use patron and ticketing data to identify donor prospects, and develop prospect scoring and predictive models as the function matures.
• Hold full accountability for the department's operational readiness for campaign-scale fundraising, including gift-counting policy, pledge management, gift agreements, and recognition and naming records.
• Lead campaign and major-initiative progress reporting to Development leadership, campaign volunteers, the Development Committee and the Board.
• Own Development's fundraising technology strategy, roadmap and budget, and represent Development in the governance of the TSO's shared Tessitura database alongside Marketing, Patron Services, Finance and IT.
• Lead major upgrades and new functionality, and assess automation and AI-enabled tools for value, cost and privacy risk.
• Be accountable for accurate, timely and CRA-compliant gift processing, receipting, revenue reconciliation and the annual audit, in partnership with Finance.
• Lead, mentor and develop the Development Operations team, building its analytical and strategic capability as the function grows.
• As a member of the Development leadership team, contribute to departmental strategy, planning and budgeting, and lead cross-departmental operational initiatives.

What you'll bring

• 8+ years of progressively responsible experience in development operations, advancement services, prospect development or fundraising analytics, including experience leading a team that includes managers.
• Demonstrated experience building or running the operational infrastructure for a multi-year fundraising campaign or comparable major initiative, including gift counting, pledge management, and campaign reporting to senior leadership and the board.
• A track record of leading change – redesigning processes, raising team capability, and moving an operations function from transaction processing to strategic insight.
• Strong understanding of major gift fundraising, the donor pipeline and moves management across a multi-stream program.
• Advanced experience with an enterprise fundraising CRM, including system strategy, governance, reporting, and leading major upgrades or implementations. Tessitura experience is a strong asset.
• Experience leading fundraising analytics for senior leadership, including KPIs, dashboards, revenue forecasting and donor performance analysis.
• Experience managing an operating budget and vendor relationships.
• Working knowledge of CRA receipting requirements, gift acceptance practice, and Canadian privacy and anti-spam legislation.
• The ability to influence senior colleagues and present clear, decision-ready recommendations to executive leadership and the board.
• Experience in a performing arts organization or another multi-revenue-stream nonprofit with a shared patron database is an asset, as is experience with prospect scoring, predictive modelling or AI-enabled tools.
• Excellent judgement and discretion with confidential donor and organizational information.
• Post-secondary degree or equivalent professional experience.

Why the TSO

Be part of an organization that believes music connects, heals, and inspires – and that great fundraising depends on knowing our supporters well. This is an opportunity to shape how one of Canada's most visible cultural institutions understands and grows its support: a seat at the Development leadership table, a newly upgraded Tessitura platform, a team ready to grow, and a horizon of international touring and campaign initiatives that will test and reward operational leadership at the highest level. You'll have the mandate, the tools and the partners across the organization to build a function that every fundraiser relies on.

Compensation & Benefits

Salary range: $110,000–$120,000 CAD (commensurate with experience).

Benefits: 100% company paid benefits including Telus-Health Employee Family Assistance program (provided after successful completion of the first three (3) months of employment); Company paid pension contributions provided after the completion of one year of employment; 3 weeks vacation prorated during the first year, complimentary tickets to TSO concerts and a hybrid work environment.

How to Apply

Please use the link below to submit your cover letter and résumé, or go to https://www.tso.ca/employment and apply through the "Apply Now" button. Submissions are accepted until 5 November, 2026 at 5:00 p.m. TSO thanks all candidates for their interest; only those applicants selected for an interview will be contacted.

Our Commitment

The TSO is committed to building a workforce that reflects the diversity of the City of Toronto and encourages applications from all qualified individuals. We are also committed to providing accommodations throughout the recruitment process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code; if you require accommodation, we will work with you to meet your needs.

Work Environment / Physical Demands

The work is performed primarily in a professional office environment, with extended periods of computer work requiring sustained concentration and close attention to detail. Workload increases during peak periods, including calendar year-end receipting, fiscal year-end and audit, and major system upgrades, when some evening and weekend work is required. The role includes occasional attendance at TSO performances and donor events at Roy Thomson Hall and other venues. Travel is minimal, with occasional travel for industry conferences. The TSO operates a hybrid work environment.

Compensation

$110,000.00 - $120,000.00 per year

Apply Now