Ticketing Operations Coordinator

The Toronto Symphony Orchestra is looking for a highly organized, detail-oriented Ticketing Operations Coordinator to join our Database team. Reporting to the Manager of Ticketing Operations, the Coordinator is responsible for the set-up, auditing, and maintenance of ticketing requirements to support Patron Services, Marketing, and other departments. A motivated and adaptable individual, the Ticketing Operations Coordinator will demonstrate initiative and problem-solving skills, while striving to improve the day-to-day functionalities of the ticketing database.

Duties and Responsibilities:

  • Accurately set up the day-to-day Tessitura ticketing requirements including, but not limited to, building and enabling prices and special offers; opening seating sections; monitoring and maintaining inventory for discount offers.
  • Troubleshoot and assist Patron Services representatives with any ticketing issues in a timely manner; escalate as needed.
  • Regularly audit and maintain the online purchase path (TNEW) to ensure accurate set up.
  • Execute dynamic pricing as directed by Manager of Ticketing Operations or members of the Marketing management team.  
  • Assist Manager of Ticketing Operations and Database team with set-up of events and packages in Tessitura, as well as testing and proofing, to prepare for large onsales, season launches, and special projects.
  • Assist Manager of Ticketing Operations and the Database team with research and testing to implement new/improved ticketing functionalities.
  • Additional duties as required.

Experience and Qualifications:

  • University or college degree, with 2–3 years’ experience with a ticketing database. Experience with Tessitura is an asset.
  • High level of attention to detail; ability to follow protocol set in place to ensure integrity of the database.
  • Ability to quickly learn new ticketing concepts and functionality; excellent problem-solving skills.
  • Superb organizational skills, including adaptable time management and prioritization of tasks to meet multiple deadlines.
  • Excellent oral and written communication skills.


Office hours are Monday through Friday, 9:00am–5:00pm.

Additional hours to work evenings and weekends for concert duty (approximately twice a month during the season), and for peak project periods.

To apply, please send your cover letter and resume to employment@tso.ca by no later than Friday, March 29 at 5:00pm with the subject line Position: Ticketing Operations Coordinator.

First round of interviews will take place within the first two weeks of April.

The TSO is committed to providing accommodations for people with disabilities throughout the hiring process. If you require an accommodation, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No telephone calls please.

Payroll and Accounting Administrator

The Opportunity

The Toronto Symphony Orchestra is one of Toronto’s most important cultural institutions, recognized internationally as an outstanding orchestra and proud to represent Canada on the world stage. The TSO aims to inspire, enrich and engage audiences of all ages, to enhance our city, and to serve as a showcase of the beauty and power of orchestral music. It is an exciting time in the organization’s history with many new initiatives underway that will deepen the TSO’s connection with the community and provide music lovers with meaningful opportunities to get involved.

The TSO is seeking a highly motivated, proactive and enthusiastic individual to join our Finance team. The Payroll and Accounting Administrator is responsible for the timely and accurate completion of 2 sets of payroll (staff and contracted musicians), including the full cycle processing, troubleshooting and reporting, benefits and other deductions, providing financial and administrative support by reviewing fundraising transactions and supporting documents, preparing journal entries and reconciliations, as well as other general accounting tasks as assigned.

This is a full-time position reporting to a Controller.


Payroll (approx. 70%)

  • Ensures timely and accurate full cycle processing of payroll and benefits administration for full time and part time employees, as well as contracted musicians.
  • Administers the employees’ pension and benefit programs, ensuring employees are accurately set up and terminated with carriers, remits monthly premiums and pension contributions.
  • Administers musicians’ tax, pension deductions, and work dues, and ensures LTD payments to carriers and sabbatical LTD payments are addressed appropriately.
  • Responds to all payroll and benefit related inquiries from staff and musicians.
  • Maintains accurate and detailed personnel files relative to payroll and benefits
  • Reviews government remittances (e.g., EI, CPP, tax, EHT), ensuring timely and accurate payments by ADP and completes statistical reports as required (Statistics Canada, Orchestras Canada etc.)
  • Tracks and records vacation and lieu entitlement for salaried staff.
  • Prepares and files T4s, T4As, T4A-NRs, ROEs with CRA.
  • Prepares employment and termination letters as required.
  • Prepares month end and year end journal entries and reconciliations (government remittances, vacation accrual, etc.)
  • Prepares related YE reconciliations and provides payroll analysis for YE audit.

Accounting (approx.30%)

  • Reviews and posts daily fundraising batches.  Ensures donations are processed accurately and have proper supporting documentation.
  • Prepares monthly journal entries and reconciliations of all fundraising accounts.
  • Maintains electronic records of all material donations and provides support during the audit.
  • Acts as a backup for AP function when required.
  • Provides support in other accounting functions, as required (e.g., bank reconciliation).

Special Projects

  • Implementation of Time-Off Request function in ADP Workforce Now.
  • Converting all employees’ and musicians’ records into electronic format.


  • College Diploma or University Degree in accounting or related field.
  • Payroll Compliance Practitioner (PCP) or Certified Payroll Manager (CPM) certification is preferred.
  • 3-5 years’ experience of processing full cycle payroll and benefits (experience with union contracted employees is an asset).
  • In-depth knowledge of ESA and other legislative requirements.
  • Understanding of accounting principles and internal controls.
  • Ability to manage routine tasks, diversified workload, changing priorities and challenging deadlines.
  • Ability to independently identify issues, research, suggest and implement improvements.
  • Excellent computer skills with proficiency in Microsoft Word and Excel, with adaptability to learn new functions, applications, and systems.
  • Working knowledge of Sage 300 (Accpac) and Tessitura preferred.
  • 2-3 years’ experience with ADP Workforce Now is an asset.
  • Demonstrated professionalism in dealing with confidential and sensitive issues.
  • Excellent interpersonal and communication skills, both written and verbal, with the ability to effectively communicate with internal and external parties at all levels.
  • Exceptionally organized self-starter with high attention to detail, strong work ethic and sense of urgency.


Core hours - Monday through Friday 9AM- 5PM (37 hours/week), some flexibility available

Evening and weekend hours for occasional extra work

Competitive salary + 100% company paid benefits

Company paid pension contributions after 1 year of employment

To be considered for this career opportunity, please submit your resume and cover letter with salary expectations to Eugenia Abman at eabman@tso.ca by 5pm on March 29, 2019

The Toronto Symphony Orchestra is an equal opportunity employer and encourages all qualified individuals to apply. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs. While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted.

Telefund Staff

The Toronto Symphony Orchestra is looking for dynamic and passionate telefundraisers to start immediately.

Right here in our city, this national treasure has been bridging the gap and levelling the playing field for all students through diverse music-education programs for decades!

We are looking for passionate fundraisers to share our love of classical music and promote our charitable initiatives to our patrons—initiatives such as our music education, the Toronto Symphony Youth Orchestra, artistic excellence and new Canadian works, and ticket accessibility.

The ideal candidate: This opportunity is perfect for mature, professional, and articulate lovers of classical music!

Interested applicants please call Lena at 416.202.6898.

The Toronto Symphony Orchestra is an equal opportunity employer and encourages all qualified individuals to apply. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs. While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted.

Give to the TSO

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