Employment

Executive Assistant to the Chief Executive Officer

The Executive Assistant provides direct support to the CEO and administrative support for the entire TSO Executive Office. They ensure a smooth flow of communication between the CEO and various stakeholders, including the senior management of the TSO, board members, donors, volunteers, and external contacts.

The Executive Assistant must have the ability to interact with staff, board of directors, and donors at all levels, show a proactive approach to work, and be responsible for a wide range of complex and confidential administrative, personal, and operational tasks. They must also have the flexibility to provide support at weekend and evening events, help manage frequent scheduling changes, and respond to time-sensitive communications.

Major Accountabilities & Duties

In all duties, the Executive Assistant must maintain strict confidentiality and act with tact and discretion.

Supporting the CEO:

  • Manage CEO’s schedule, coordinate travel and meeting arrangements, and manage expectations and communications with TSO stakeholders.
  • Ensure that CEO’s personal affairs and schedule are supported and well-coordinated with TSO duties.
  • Assist with CEO’s communications, including prioritizing and summarizing incoming material, drafting and disseminating correspondence, managing CEO’s social media channels, and directly responding to emails when appropriate.
  • Proactively assist with thank-you notes, concert ticket distribution, and contact information updates to help the CEO manage stakeholder relationships.
  • Provide support for CEO’s responsibilities relating to external boards and industry associations.

Executive Office Administration:

  • Greet executive office visitors, screen phone calls, and resolve issues that do not need the CEO’s attention, where appropriate.
  • Coordinate senior management meetings, setting a regular schedule and providing summary notes and action items.
  • Coordinate schedule and preparations for board and committee meetings.
  • Collect receipts; create and submit timely expense reports for the CEO and Vice-President & Chief of Staff; and provide regular updates on executive office spending.
  • Maintain Executive Office files and records for CEO and Vice-President & Chief of Staff. Provide some administrative support to the Vice-President & Chief of Staff.
  • Other administrative tasks and duties as required.

Experience & Qualifications

This position requires a college or university degree and substantial previous experience supporting an executive and providing executive office administration.

  • Candidate must have some interest in and knowledge of the arts (orchestral music an asset), to communicate effectively with TSO stakeholders and provide meaningful support to the TSO executive team.
  • Excellent interpersonal and communication skills (written and verbal). Must have the ability to speak clearly and persuasively, even in challenging situations; write and edit effectively and concisely; and confidently give presentations to groups.
  • Strong project-management and prioritization skills, to work effectively on multiple fast-paced projects without missing key details and deadlines.
  • Maintain composure under stressful conditions and competing demands, handling complex or unexpected problems with minimal supervision.
  • Be reliable and dependable, follow management direction, come up with creative and proactive solutions, and solicit feedback to improve performance.
  • Strong computer proficiency required. Must have proven proficiency in G Suite, MS Word, Excel, PowerPoint, Facebook, Instagram, LinkedIn, etc.
  • Must be able to create polished and professional presentation materials and financial documents.
  • The Executive Assistant must be flexible with frequent scheduling changes and be available to attend some pre-scheduled meetings and events during evenings and weekends. They must also be willing to monitor and respond to important or time-sensitive emails on weekends.

The TSO provides a comprehensive benefits plan, a collegial work environment, and opportunities for advancement and professional development.

The Toronto Symphony Orchestra is an equal opportunity employer and encourages all qualified individuals to apply. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

Application Instructions
Please email your cover letter, resume, and a sample of your writing in one PDF file to: employment@tso.ca. No phone calls please.

Writing Sample
The writing sample should not exceed two pages, double-spaced, and may be previously written work. The sample should be something that demonstrates your ability to write appropriately for this position, such as a piece of formal correspondence.

Deadline: Friday November 23, at 3:00 pm.
Applicants are encouraged to apply early; submissions will be reviewed and evaluated as they come in.

Anticipated Start Date: Early December

The Toronto Symphony Orchestra thanks all applicants for their interest, but only those applicants selected for an interview will be contacted.

About the TSO

The Toronto Symphony Orchestra (TSO) is one of Toronto’s most important cultural institutions, recognized internationally as an outstanding orchestra and is proud to represent Canada on the world stage. The TSO exists to inspire, enrich, and engage audiences of all ages, to enhance our city, and to serve as a showcase for the beauty and power of orchestral music. It is an exciting time in the organization’s history with many new initiatives underway that will deepen the TSO’s connection with the community and provide music lovers with meaningful opportunities to get involved.


Marketing Manager

Reporting to the Associate Vice-President, Communications and Audience Development of the Toronto Symphony Orchestra (TSO), the Marketing Manager has direct responsibility for executing single ticket and subscription marketing campaigns for all TSO concerts. The Marketing Manager is a champion for loyalty and retention activities that deepen patrons’ relationships with the TSO.

Major Accountabilities & Duties

  • Execute multi-channel single ticket and subscription campaign efforts (direct mail, email, digital, print, radio, and signage) that will help the TSO achieve or exceed budgeted goals.
  • Prepare creative briefs for direct mail and email campaigns--including the creation of compelling marketing copy--that the Graphic Designer and Web Manager utilize during design process.
  • Spearhead activities throughout the season that increase patron loyalty and retention of subscribers and single ticket buyers (examples: subscriber appreciation month, outbound thank you calling campaigns, new single ticket buyer winback offers, reactivation efforts of lapsed patrons, etc.).
  • Assist Associate Vice-President, Communications and Audience Development with advertising buys and media planning for single ticket campaigns.
  • Coordinate set up requests for special offers and discounts and communicate with the ticketing operations team, under the direction of the Associate VP, Communications and Audience Development.
  • Work with Database Manager to build recurring email lists like concert reminders and winback retention offers.
  • Assist marketing team members with invoice approvals, budget tracking, and prompt submission of invoices to the accounting department.
  • Serve on a sales team that monitors ticket inventory, pricing, and sales trends.
  • Provide some administrative support to the Vice-President, Marketing & Communications as needed.
  • Proof marketing materials.
  • Work concert duty as required by the marketing team (approximately 1-2 times per month, involving evening and weekend hours).

Experience & Qualifications

University degree required with a minimum of three (3) years experience in non-profit marketing or entertainment is preferred. The successful individual will have experience implementing multi-channel marketing campaigns that are on time and on budget and an understanding of direct marketing and customer segmentation. He/she has competencies in problem solving, interpersonal skills, oral and written communication, planning and organizing, and adaptability. A passion for the arts, particularly orchestral music, is a plus.

  • Strong computer proficiency required. Must have proven proficiency in G Suite, MS Word, Excel, PowerPoint, etc.
  • Excellent interpersonal and communication skills (written and verbal), including the ability to write compelling marketing copy.
  • Ability to maintain an attention to detail while working on multiple projects in a fast-paced environment.
  • Must bring new ideas to the marketing team while remaining open to others' ideas.
  • An innate desire to understand which marketing strategies are effective while trying new things in an ever-changing marketing landscape.
  • Must be highly organized and possess a strong ability to prioritize and plan work activities and use time efficiently.
  • Must be consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.

The TSO provides a comprehensive benefits plan, a collegial work environment, and opportunities for advancement.

The Toronto Symphony Orchestra is an equal opportunity employer and encourages all qualified individuals to apply. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

Application Instructions
Please email your cover letter, resume, and a sample of your writing in one PDF file to: employment@tso.ca. No phone calls please.

Writing Sample
The writing sample should not exceed two pages, double-spaced, and may be previously written work. The sample should be something that demonstrates your ability to write compelling marketing or sales copy.

Deadline: Friday November 23, at 3:00 pm.

Anticipated Start Date: Mid-December

The Toronto Symphony Orchestra thanks all applicants for their interest, but only those applicants selected for an interview will be contacted.

About the TSO

The Toronto Symphony Orchestra (TSO) is one of Toronto’s most important cultural institutions, recognized internationally as an outstanding orchestra and is proud to represent Canada on the world stage. The TSO exists to inspire, enrich, and engage audiences of all ages, to enhance our city, and to serve as a showcase for the beauty and power of orchestral music. It is an exciting time in the organization’s history with many new initiatives underway that will deepen the TSO’s connection with the community and provide music lovers with meaningful opportunities to get involved.


Telefund Staff

The Toronto Symphony Orchestra is looking for dynamic and passionate telefundraisers to start immediately.

Right here in our city, this national treasure has been bridging the gap and levelling the playing field for all students through diverse music-education programs for decades!

We are looking for passionate fundraisers to share our love of classical music and promote our charitable initiatives to our patrons—initiatives such as our music education, the Toronto Symphony Youth Orchestra, artistic excellence and new Canadian works, and ticket accessibility.

The ideal candidate: This opportunity is perfect for mature, professional, and articulate lovers of classical music!

Interested applicants please call Lena at 416.202.6898.

The Toronto Symphony Orchestra is an equal opportunity employer and encourages all qualified individuals to apply. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs. While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted.

Give to the TSO

The Toronto Symphony Orchestra is a charitable organization that relies on the support of its vibrant community to deliver outstanding programming and music education.

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