- Development Officer, Leadership Giving (Maestro’s Club)
- Senior Development Officer, Planned Giving
- Digital Content Manager–Interim Contract Position
- Telefund Representative
Reporting to: Associate Vice-President, Development
Full-time; compensation commensurate with experience
Scope of Position:
The TSO is seeking a highly motivated fundraiser to join a dynamic Annual Fund team in the role of Development Officer, Leadership Giving to manage our established mid-level giving program (the Maestro’s Club). The Maestro’s Club giving program accounts for approx $1M of annual contributed revenue. The Development Officer, Leadership Giving will be responsible for managing the Maestro’s Club membership campaign, including exceptional donor servicing and stewardship, and reaching annual philanthropic targets.
PLANNING & MANAGEMENT
- Manage the “Maestro’s Club” mid-level individual giving campaign (gifts of $2,250-$19,999) from cultivation through stewardship
- Manage the Maestro’s Club communications calendar, expense budget, portfolio tracking, and acknowledgment process
- Coordinate the Maestro’s Club Ambassadors Committee towards a meaningful volunteer experience and productive service to the TSO
- Track moves management of Maestro’s Club prospects and donors in donor database
- Participate in planning, strategy, and evaluation of the Maestro’s Club giving program within the context of the greater Annual Fund strategy with AVP, Development
- Acquire, renew and upgrade mid-level donors by mail, email, phone, and in-person
- Implement strategies that focus on acquisition of new mid-level donors and foster increased support of current donors to grow the portfolio
- Implement strategies that maintain the high retention rate of Maestro’s Club members
- Support solicitation cycle of Maestro’s Club prospects and donors assigned to Development colleagues
CULTIVATION & STEWARDSHIP
- Provide professional, prompt, and donor-centric customer service over the phone, by email, and in-person.
- Initiate regular contact to build relationships with donors to deepen their commitment and explore propensity for increased support
- Host donors at events and in the donor lounge at concerts, and coordinate one on one meetings as appropriate
- Manage the fulfillment of Maestro’s Club donor membership benefits and recognition including donor lounge access, member events, charitable receipts and thank you letters, welcome packages, etc.
- Liaise with Marketing team regarding Maestro’s Club ticket requests and to ensure donor ticketing needs are fulfilled
- Act as a Development representative at TSO performances and other TSO events
Experience & Qualifications:
- University degree or related education
- Minimum 3 years of experience in managing individual giving programmes or in a stewardship role
- Knowledge of donor management and stewardship best practices
- excellent interpersonal skills; demonstrated ability to initiate, cultivate and maintain relationships easily
- Strong communicator: communicates professionally and comfortably with donors and staff in person, by phone and in writing
- Organized; strong time and project management skills
- Good judgment, diplomacy, sensitivity and tact
- Excellent attention to detail; donor-centric in approach
- High energy: ability to multitask in a fast paced environment
- Commitment to professional ethics; shows discretion when dealing with sensitive and confidential information.
- Extensive computer skills, including proficiency with Microsoft office software or G-Suite equivalents, and donor databases like Raiser’s Edge or Tessitura.
- Interest in and knowledge of the arts, particularly classical music, will be considered an asset.
- Flexibility in hours and ability to work occasional evenings and/or weekends (during the Sept. to June concert season) as part of the Toronto Symphony Orchestra team is required.
The Toronto Symphony Orchestra provides a collegial, entrepreneurial work environment and opportunities for advancement and professional development. The Toronto Symphony Orchestra is an equal opportunity employer and encourages all qualified individuals to apply. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.
To submit your candidacy, please email your resume, salary expectations and cover letter with the subject heading “Development Officer, Leadership Giving " to: Sarah Bullick, Associate Vice-President, Development, by November 15, 2019. No Phone calls please.
The Toronto Symphony Orchestra thanks all applicants for their interest. However, only those applicants selected for an interview will be contacted.
The Toronto Symphony Orchestra is one of Toronto’s most important cultural institutions, recognized internationally as an outstanding orchestra and proud to represent Canada on the world stage. The TSO inspires, enriches and engages audiences of all ages and serves as a showcase for the advancement of orchestral music. It is an exciting time in the organization’s history with many new initiatives underway that will deepen the TSO’s connection within the Toronto community and provide music lovers with meaningful opportunities to get involved.
This successful candidate is an experienced fundraiser with a proven track record of in planned giving. Strong relationship management, experience working with all forms of gift planning vehicles and donor-centered strategy development are critical components of the job. Reporting to the Associate Vice-President, Donor Relations & Engagement the Senior Development Officer, Planned Giving will be responsible for the identification, cultivation, solicitation and stewardship of a portfolio of planned giving donors.
Actively manage a portfolio of 75-100 planned giving prospects and donors at various stages of their relationship with the TSO. Develop tailored cultivation programs and personalized stewardship activities including identifying, evaluating and recommending the strategic steps necessary to bring the prospect closer to confirming a planned gift.
- Meet personally with planned gift prospects, confirmed donors, and their advisors as required.
- Cultivate, solicit and steward a small portfolio of major gift donors who may also be planned giving prospects.
- Develop and implement a comprehensive plan for the marketing of planned gifts, including the development of information resource materials for the TSO’s Legacy Circle program.
- Conduct detailed analysis and evaluation to determine trends/patterns and make recommendations on how to develop the planned giving program
- Prepare gift agreements, bequest wording, as well as documents to establish charitable gift annuities, charitable reminder trusts, and other forms of planned gifts.
- Maintain current knowledge of tax and other regulatory issues that relate to charitable giving
- Build & maintain excellent relationships with donors, allied professionals and key stakeholders including presentations to legal, tax and financial advisors as necessary
- Liaise with staff in other departments to remain current with existing and planned TSO initiatives and priorities to promote opportunities for philanthropic support.
REQUIRED EXPERIENCE AND SKILLS
- Exceptional strengths in planned giving fundraising including comprehensive knowledge of fundraising best practices and strategy. (5+ years of fundraising experience preferred)
- Familiarity with deferred giving strategies, planned giving vehicles, and tax laws and the ability to communicate this easily to prospective donors
- Ability to build strong relationships with prospective and current donors
- Work with a relatively high degree of independence, initiative and responsibility
- Excellent interpersonal and communication skills; ability to work collaboratively across Development department and entire TSO
- Strong analytical skills, critical thinking and problem solving skills
- Highly professional; conscientious with the highest degree of personal integrity due to the sensitive nature of this work
- Interest in and knowledge of orchestral music is desirable
- High degree of organization and attention to detail
- Ability to work with confidential information
- Proficiency in spreadsheet, word processing, and fundraising software. The TSO uses Tessitura software; training will be provided if unfamiliar with this database.
Evening and weekend work may be required during the TSO season (September - June). Compensation is competitive and the comprehensive benefits package includes an RRSP matching program.
The Toronto Symphony Orchestra provides a collegial work environment and offers opportunities for advancement. TSO is an equal opportunity employer and encourages all qualified individuals to apply. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.
While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted. Application deadline is November 18, 2019. Please send your resumé and cover letter to:
Dawn Marie Schlegel
Associate Vice-President, Donor Relations & Engagement
Department: Public Relations, Communications
Reports to: Currently Vice-President, Marketing; then Vice-President, Communications upon hiring of this new position
Status: One-year contract
About the TSO:
The Toronto Symphony Orchestra, now in its 98th season, is one of the largest and most attended performing arts institutions in the country. With a core ensemble of 93 musicians, 130 performances each season, and annual attendance of 270,000, the TSO plays a vital role in the city’s dynamic cultural life. Soon to celebrate its centennial, the Toronto Symphony Orchestra’s name remains synonymous with musical versatility and growth, and artistic distinction. Sir Andrew Davis serves as TSO Interim Artistic Director for the 2019/20 season, prior to the arrival of incoming Music Director Gustavo Gimeno in 2020/21.
Reporting to the Vice-President, Marketing (soon to be Vice-President, Communications) and a member of TSO’s marketing and communications team, the Digital Content Manager plays a key role in furthering the organization’s artistic, audience development, and financial objectives through the art of digital storytelling. The primary responsibility is managing a robust and dynamic social media presence—driving earned and unearned revenue, awareness, engagement, and retention for a broad array of stakeholders. The Digital Content Manager will create (ideate, plan, write, photograph, film, edit, proofread) and post content for social media channels, TSO website, and patron emails, while also maintaining a social media content calendar.
- Manage the TSO’s social media strategy, from ideation to implementation—brainstorm, plan, write, photograph, film, edit, and proofread dynamic and engaging content for Facebook, Twitter, Instagram, and YouTube
- Identify emerging content opportunities and advise on methods to repurpose existing content in different ways to support earned revenue expectations and goals
- Maintain a social media calendar, planning posts to meet institutional priorities inclusive of all TSO activities and departments
- Ensure the TSO’s welcoming, inviting, and engaging voice and tone is consistent on digital platforms, including social media channels, TSO websites, and email communications
- Attend performances and events (fundraising, media, community engagement) to capture and produce original writing, video, photography, social media and e-newsletter content
- Monitor replies and messages on social media channels, including nights and weekends
- Assist with developing and deploying content for paid social media campaigns
- Facilitate influencer events and assets as needed in collaboration with the communications team
- Project manage TSO’s institutional monthly storytelling email Noteworthy to share behind-the-scenes content with constituents
- Assist Senior Web Manager with ongoing updates serving multiple departments throughout the organization; crop and post images or edit content for the website as needed
- Coordinate photo and video shoots with contracted photographers and videographers, including keeping production schedule, assisting with shoot logistics, and shepherding approvals
- Assist the public relations team with collecting, filing, and distributing traditional media coverage of the TSO, as well as traditional media-list contact management and press release distribution
- Assist as a secondary resource in coordinating media interviews with musicians and guest artists; attend concerts and other institutional events to cultivate relationships with local media; monitor and escort media; distribute press materials; service image and video requests
- Work concert duty as required by the marketing and communications team (approximately 1–2 times per month, involving evening and weekend hours).
- Bachelor's degree required in journalism, communications, English, creative writing, integrated marketing, multimedia, or digital media production
- Two to three years of professional experience preferred
- Superior storytelling and copywriting capabilities to create compelling, clean copy and conduct cross-platform editing
- Command of video editing techniques and experience using Adobe Premiere or related video editing software
- Experience working with Adobe Creative Suite, Audition, Photoshop, InDesign, Google Analytics, Google GSuite, Microsoft Office
- Coursework or study in graphic and digital design preferred
- Superior interpersonal skills, detail oriented, excellent organizational and time management skills
- Ability to work cross-functionally, collaborating with multiple departments and stakeholders
- Demonstrates independent, mature judgement; conveys a professional image and attitude
- Ability to function at a high level of productivity in a fast-paced, high-energy environment; proven success managing many projects simultaneously
- Desirable: Previous experience with an arts organization and genuine interest and passion for live entertainment and classical music
Working Conditions/Physical Demands:
Routine for office environment with some travel to rehearsals, concerts, and other events. The employee will be required to perform the essential functions of the job during evening and weekend concerts and/or events.
The Toronto Symphony Orchestra is an equal opportunity employer and encourages all qualified individuals to apply. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.
How to Apply:
Qualified candidates should apply by submitting a cover letter, résumé, and examples of a social media campaign and self-generated video created for a social platform to firstname.lastname@example.org with the subject “Digital Content Manager” no later than November 22, 2019. Only applicants selected for an interview will be contacted.
The Toronto Symphony Orchestra is currently seeking passionate, motivated and articulate fundraising representatives!
The Toronto Symphony Orchestra (TSO), now in its 98th season, is internationally recognized as one of Canada's foremost orchestral ensembles, playing a vital role in Toronto’s dynamic cultural life, and performing a wide-ranging repertoire that resonates with people of all ages and backgrounds. The TSO is always looking to bring the highest quality of live orchestral performance to a broad spectrum of the community through vibrant performances, expansive educational activities, and meaningful opportunities for music lovers to get involved.
We are currently offering:
- 20 Hours per week: Tuesday, Wednesday & Thursday 5:00pm-9:00pm, Friday 4:00-8pm, Saturday 10:00-2:00pm
- Fun and supportive office environment
- Paid training & coaching
- Personal growth and advancement
- Base plus commission earning potential
- Easily accessible downtown Toronto location
- Complimentary tickets to performances
- Increasing the TSO’s donor-base by articulately engaging in conversations with community minded donors.
- Sharing our love of performing arts and promoting our shows, educational and community programs.
- Navigating and using scripts effectively.
- Available for the hours as required.
- Results orientated, self-motivated and passionate about classical music.
- Is quick, sharp and has excellent interpersonal skills.
- Willing to work as part of a team.
- Creative problem solver.
This opportunity is perfect for those searching for part-time work, looking to gain sales experience, and lovers of classical music!
When applying make sure to let us know your favorite Symphony, Opera, or Ballet!
Name: Helena Roy Magee
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