Roy Thomson Hall

60 Simcoe Street, Toronto, M5J 2H5

1) Accessible Services

Assisted Hearing Devices: FM systems are available at Roy Thomson Hall. To reserve, call the House Manager at 416.593.4822 ext. 357. Quantities are limited.

Visitors who are blind or have a vision loss: Should any type of vision loss restrict you from reading signs, locating landmarks, or seeing hazards, we would be happy to assist you upon your request.

Although our services do not include Braille material, one of our team members would be happy to assist you by reading any information that would enhance your visit with us. Our facility does not offer magnifiers, however we encourage patrons to bring their own. And upon request certain materials are available in a large font (18 or larger) to also enrich your experience with us.

Wheelchair Loans: There are 2 house wheelchairs available to transport patrons from the lobby to their seats. Please note that the wheelchairs are not for patrons to sit in during the concert. Call the House Manager at 416.593.4822 ext.357 to reserve in advance.

Obus Forme Back Supports: These special back supports fit comfortably in the concert seats at Roy Thomson Hall only. Call the House Manager at 416.593.4822 ext.357 to reserve in advance. Quantities are limited.

2) Accessible Seating

Main Floor: Left Parterre and Right Parterre row F: 6-12. The Parterres can accommodate a total of 8 wheelchairs.

Mezzanine: Sections L5 and R5 row D: 6-8 can accommodate a total of 4 wheelchairs. Sections C2 and C4 row J: 5-13 can accommodate a total of 10 wheelchairs. Section C3 row J: 4,5,15,16 can accommodate a total of 2 wheelchairs.

Balcony: Section C6 and C8 row H:10-16 can accommodate a total of 6 wheelchairs.

3) Support Person

Any person hired or chosen to accompany you here to provide you with essential services are welcome. A 20% discount is extended to any support person at most TSO performances. Please call Patron Services at 416.598.3375 for more information.

4) Service Animals

Service Animals are welcome at Toronto Symphony Orchestra performances. Please note that it is your responsibility to ensure the comfort and safety of your Service Animal and others while on the premises.

5) Accessible Entrance

The main entrance of Roy Thomson Hall located at 60 Simcoe Street is fully accessible.

6) Accessible Elevator

In the vestibule where the Roy Thomson Hall Box Office is located, there is an elevator beside the stairs leading down to the PATH and goes to the underground parking levels of Roy Thomson Hall.

Inside Roy Thomson Hall, there is an elevator on the north side of the lobby as you enter through the main 60 Simcoe Street entrance. This elevator can take patrons to the Mezzanine level, the Mezzanine washrooms, the Balcony level and the Balcony washrooms.

7) Accessible Washrooms

Main floor: 3 individual accessible washrooms on the north side of the lobby beside the elevator.

Mezzanine: Main Mezzanine women’s washroom has one accessible stall. No men’s accessible washroom on the Mezzanine level.

Balcony: The Balcony women’s washroom has one accessible stall and the men’s balcony washroom has one accessible stall.

Please note: All washrooms in Roy Thomson Hall are between levels and accessible by the elevator. There are no changing tables in the washrooms.

8) Accessible Parking

Surface Parking: Available at the rear of Roy Thomson Hall via Wellington Street. There are 23 spots available, first come first serve basis. Please call 416.598.4822 ext.375 to inquire about availability.

Underground Parking:

  • Upper Parking Level (Cello & Flute Zone) 3 accessible parking spots in the Cello Zone.
  • Lower Parking Level (Drum & Violin Zone) 3 accessible parking spots in the Violin Zone.

9) Steps in Lobbies/Auditorium

Please refer to the information sheet provided by Roy Thomson Hall.

10) Other Disabilities

Our team here at the Toronto Symphony Orchestra always wishes to assist you in any way we can. Should you require any assistance to enhance your visit with us, we would be happy to assist you upon your request.

Wheel-Trans

TTC Wheel-Trans—if using the services of TTC Wheel-Trans, the Front of House Office may be able to provide concert end times to assist you in scheduling pick up times post-concert. Please contact us at: 416.593.4822 X. 357 for details.

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