Exchanges & Returns

Current as of October 7, 2021

The Toronto Symphony Orchestra deeply values the support of our ticket buyers and donors—it is important to us that you have confidence and choice whenever you book a ticket to our concerts. Throughout the 2021/22 season, you will have ticket-change options to use at any time, including placing the value of your tickets on account for future use, donating your tickets for a charitable tax receipt, or receiving a refund.

If public-health recommendations require physical distancing or limits on capacity, we may need to adjust seating for existing ticket buyers. We will find comparable seats and dates to the best of our ability and communicate any changes in a timely manner.

If you, or any member of your party, are in quarantine or isolation, have come in close contact with someone with COVID-19, are experiencing any symptoms of COVID-19, or have tested positive for COVID-19, do not attend your scheduled performance. If you cannot attend for the above reasons, please contact Patron Services at 416.598.3375, complete your request online, or email us at contactus@TSO.CA.

For information about the TSO's response to COVID-19, including concert status and ticketing options, please visit our 2021/22 Season FAQ.

Information on:

Artists, programs, dates, prices, pre-or post-concert chats, and broadcasts are subject to change without notice. In the event there is a change to a performance, when time allows, changes will be announced in advance of the performance.

Please read the following important information about TSO ticket exchanges and returning a ticket for a donation. If you have any questions about these policies, please call or email Patron Services.

How to Exchange or Donate Tickets

Please note that concerts at George Weston Recital Hall may only be exchanged through TSO Patron Services.

Online

To request an exchange or to donate a ticket , follow these steps:

  • Log into your TSO Account
  • You will be presented with the My Upcoming Events page.
  • Beside the concert you wish to return, Click “ Exchange/Donate Request” ”
    • To exchange:

      • Select the radio button beside “Exchange My Ticket(s)”
      • In the text field, enter the new performance title, date, time you wish to attend, and confirm if you have an accessible seating request.
      • Click Submit
      • Your exchange will be processed within 48 business hours*
    • To donate your tickets for a charitable tax receipt:

      • Select the radio button beside “Donate My Ticket(s)”
      • Click Submit
      • You will receive a charitable tax receipt via email for the full value of your tickets within one week of your request.

*Subscription tickets for the 2021/22 season will arrive/be available at least two weeks prior to your first concert date.

By phone

In person

  • Due to safety precautions for COVID-19 to protect audiences and staff, in-person service at the TSO Patron Services Centre and Roy Thomson Hall Box Office is unavailable until further notice.

Exchange Policy

For information regarding exchanges for Star Wars, FINAL FANTASY VII REMAKE Orchestra World Tour, or TSO at the CityView Drive-In, please see the applicable section below for further details.

Ticket buyers may exchange tickets up to 48 hours prior to the concert.Tickets can be exchanged into most concerts, subject to availability.

This service is free for subscribers on their subscription-price tickets and costs $8 per ticket for single-ticket buyers.

Exchanges may be requested through Patron Services at 416.598.3375, Monday–Friday, 9:30am-5:00PM, and online by logging into your TSO account on TSO.CA. See ”How to Exchange or Donate Tickets” above for more information.

Exchange Policy

  • Tickets for past performances cannot be exchanged or donated for a charitable tax receipt.
  • Tickets may be exchanged out of any concert date.
  • The TSO cannot permit ticket exchanges into any of the concert dates listed in the exchange exceptions list below.
  • Exchanges are subject to availability. The TSO reserves the right to refuse exchange privileges into or out of any performance.
  • Exchanges can only be made for concerts in the same season. 
  • Exchanges are “a ticket for a ticket.” The TSO will issue you one ticket for each ticket you wish to exchange.
  • You will be charged the difference (if any) in ticket value between the ticket(s) you hold and the ticket(s) for the desired performance. 
  • Exchanges made into a lower-priced concert/level will receive a TSO credit on account to be used in the current season. Your TSO credit may be used toward TSO concert purchases, an exchange upgrade (higher-priced concert/level), or toward your annual donation.
  • TSOUNDCHECK single tickets can be exchanged for another performance that is currently being offered through the TSOUNDCHECK single-ticket program or to other TSOUNDCHECK seats, within the same concert, with an $8 exchange fee per ticket.
  • TSOUNDCHECK subscribers may exchange their tickets without incurring an $8 exchange-processing fee per ticket. Select concerts may be either included, added on to a TSOUNDCHECK subscription, or exchanged into at subscriber-preferred pricing of up to 20% off regular ticket prices.* TSOUNDCHECK subscribers will be charged the difference (if any) in ticket value between the ticket(s) held and the ticket(s) for the desired performance. *Subscriber add-on discount of 20% excludes Star Wars film performances and FINAL FANTASY VII REMAKE Orchestra World Tour.

2021/22 Exchange Exceptions:

The TSO cannot permit ticket exchanges into any of the concert dates listed in the exchange exceptions list below.

  • Messiah: December 15, 17, 18-19, 2021
  • FINAL FANTASY VII REMAKE Orchestra World Tour: March 2–3, 2021
  • Home Alone in Concert: December 3–4, 2021
  • Star Wars Film Concert Series: October 6–8, 2022

Star Wars Film Concert Series

Please read the following important information about TSO ticket exchanges and returns for the Star Wars performances. If you have any questions about these policies, please call, email, or visit Patron Services.

Artists, programs, dates, prices, pre- or post-concert chats, and broadcasts are subject to change without notice. When time allows, updates will be announced in advance of the performance.

Star Wars Exchange Policy

  • Tickets may be exchanged when the request is received at least 48 hours prior to the performance date you hold. Ticket holders will be charged an $8 exchange fee per ticket at the time of the exchange.
  • Tickets for past performances cannot be exchanged, returned for a tax receipt, or replaced for another performance date.
  • Exchange requests for another concert in the Star Wars Film Concert Series will be accommodated subject to availability. You will be charged the difference (if any) in ticket value between the ticket(s) you hold and the ticket(s) for the desired performance; there will be no refund or credit for any difference in price.
  • Exchange requests outside the Star Wars Film Concert Series will be accommodated subject to availability and to the exchange practice for the season in which the desired concert takes place.
  • Exchanges are “a ticket for a ticket.” The TSO will issue you one ticket for each ticket you wish to exchange.
  • The TSO reserves the right to refuse exchange privileges into or out of any performance.
  • The above practice is applicable to all ticket holders.

FINAL FANTASY VII REMAKE Orchestra World Tour

Please read the following important information about TSO ticket exchanges and returns for the FINAL FANTASY VII REMAKE Orchestra World Tour performances. If you have any questions about these policies, please call or email Patron Services.

Artists, programs, dates, prices, pre-or post-concert chats, and broadcasts are subject to change without notice. In the event there is a change to a performance, when time allows, changes will be announced in advance of the performance.

FINAL FANTASY VII REMAKE Orchestra World Tour Exchange Policy

  • Tickets may be exchanged when the request is received at least 48 hours prior to the performance date you hold. Ticket holders will be charged an $8 exchange fee per ticket at the time of the exchange.
  • Tickets for past performances cannot be exchanged, returned for a tax receipt, or replaced for another performance date.
  • Exchange requests for another concert in the FINAL FANTASY VII REMAKE Orchestra World Tour series will be accommodated subject to availability. You will be charged the difference (if any) in ticket value between the ticket(s) you hold and the ticket(s) for the desired performance; there will be no refund or credit for any difference in price.
  • Exchange requests outside the FINAL FANTASY VII REMAKE Orchestra World Tour series will be accommodated subject to availability and to the exchange practice for the season in which the desired concert takes place.
  • Exchanges are “a ticket for a ticket.” The TSO will issue you one ticket for each ticket you wish to exchange.
  • The TSO reserves the right to refuse exchange privileges into or out of any performance.
  • The above practice is applicable to all ticket holders.

Exchanging Your TSO Concert Ticket for a TSO Live Streams

In-person TSO concerts are eligible for exchange for a TSO Live Streams performance, when the request is received at least 48 hours prior to the performance date you hold. Tickets for past performances cannot be exchanged.

To request an exchange, please contact Patron Services at 416.598.3375, complete your request online, or email us at contactus@TSO.CA.

TSO at the CityView Drive-In

TSO at the CityView Drive-In concerts may be exchanged for another CityView Drive-In concert, when the request is received at least 48 hours prior to the performance date you hold. For further information, or assistance to exchange your tickets to another TSO at the CityView Drive-In, please contact Patron Services at 416.598.3375.  All sales are final, and there are no refunds or cancellations. 

Returns for Subscribers

Complete subscription-package refunds, including any additional concerts purchased, are accepted up to 48 hours prior to the first concert you hold in the applicable season. After this time, you will have ticket-change options to use at any time, including placing the value of your tickets on account for future use, donating your tickets for a charitable tax receipt, or receiving a refund.

Returns for Single-Ticket Buyers

Individual-concert tickets may be exchanged for another concert in the current season or donated for a charitable tax receipt at least 48 hours prior to the concert you hold. Individual-concert ticket sales (non-subscription) are final, and there are no refunds or cancellations. In the event of an exchange, an $8 exchange fee per ticket will apply. In the event that you or a TSO concert is impacted by COVID-19, you will have ticket-change options to use at any time, including placing the value of your tickets on account for future use or receiving a refund.

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