Introducing My TSO!

Yes. When you purchase individual ticket(s) or a subscription online, over the phone, or in person, the default ticket delivery method is “Mobile App”. However, you can select an alternative delivery method, such as a Mail, Box Office Pick Up, or Print At Home ticket(s)*. If you wish to change your ticket delivery method after making a purchase, please contact Patron Services, and we will be happy to update it for you.

*Please note that Print at Home will be discontinued in December 2025.

Yes. If you forget or misplace your paper ticket(s), please contact Patron Services, and we will update the delivery for your order to “Mobile App,” so you can log in to the My TSO app or Digital Wallet and access your mobile ticket(s).

Yes, you may easily share tickets with a friend or family member via the My TSO app or Digital Wallet. For more information, see How do I share my mobile tickets?

TSOUNDCHECK members, please contact Patron Services for assistance.

As of the 2025/26 season, if you have selected “Mobile App” as your delivery method, all your tickets will be available in the TSO App and Digital Wallet for TSO concerts at Roy Thomson Hall and George Weston Recital Hall.

The barcode on your ticket will provide entry for your TSO concert and may also be scanned at coat check to receive your complimentary coat check. This applies to physical (paper), Print at Home, and digital tickets.

Good news! Your Subscriber Recognition Card is now available digitally through the My TSO app and Digital Wallet. If you choose to receive your tickets by mail, you’ll still receive one physical Subscriber Recognition Card along with your subscription tickets. Additional physical cards can be picked up at the Patron Services Desk during your first 2025/26 concert.

For more information, see How do I access my digital 2025/26 Subscriber Recognition Card in the app?

We are here for you! Please visit the Box Office with your photo ID; we will be happy to assist you. The Box Office is open 3 hours before the concert starts.

When you exchange or return ticket(s) saved in your mobile wallet, the ticket(s) will not be updated; however, they will be automatically removed, allowing you to save the new concert ticket(s) to your mobile wallet. 

We’re here for you! While we're not tech experts, our friendly Patron Services Representatives are happy to guide you to the best of their ability or direct you to other resources for further assistance. Please call us at 416.598.3375, visit our Patron Services Centre on the 5th floor of 145 Wellington St W, or see us in person at your next TSO concert.

While on your mobile phone, visit MyTickets.TSO.CA, enter your email, click "Next," and then enter your password.

If you have forgotten your password, you may reset it by clicking “Reset Your Password” or, if in a hurry, clicking “Request an Access Code via Email”, which will send you an email with a six-digit code to enter. Once you enter your password or six-digit code, you will be presented with your upcoming concerts. Please refer to our helpful My TSO Guide for further assistance.

Simply click on the ticket you would like to add to your mobile wallet, then click “Add to Apple Wallet”, and follow the on-screen prompts. Three hours before your concert, the mobile ticket will update to include the barcode for entry.

Saving tickets to your Android Wallet. This functionality is expected for the end of the year (2025); however, Android users can save the Digital Wallet Icon to their homepage by:

• Log in to your TSO Digital Wallet at MyTickets.TSO.CA
• Tap the menu (…) icon at the top right of the screen
• Scroll down and select “Add to Home Screen”
• Select “Install”
• Confirm and tap “Add to Home screen”
• Touch the Digital Wallet icon to log in and access your tickets

IMPORTANT: 

We recommend that you share tickets from your smartphone rather than your computer, where you will have access to your phone's contact list and email addresses.

It is important to note that shared ticket(s) will remain valid in the original purchaser's app and account even after they have been shared. You can also see who you shared the ticket(s) with, resend them, and recall them if needed.

The recipient will receive either a text or an email (based on how you have shared the ticket(s) with them). The recipient will then need to log into their TSO account or create one to accept the ticket(s). Once the recipient accepts the ticket(s), they may then save them to their mobile or digital wallet or share as needed. The barcode will appear starting three hours before the concert date and time.

1. Visit MyTickets.TSO.CA
2. Enter your email address and click Next.
3. Enter your password.
   If you have forgotten your password, click “Reset Your Password” and follow the instructions.
   Or
   Click “Request An Access Code via Email”.
   Check your email for the access code.
   Enter the 6-digit access code to log in.
4. Click “Next”.
5. Click on the performance you wish to share.
6. Click “Share”.
7. Enter the recipient's first and last name.
8. Select the ticket(s) you wish to transfer to the recipient.
9. Review and accept the Terms and Conditions for sharing ticket(s).
10. Click “Next”.
11. Review that the selected concert ticket(s) are correct, then click “Confirm”.
12. Click “Share With Your Guest”.
13. You will now be able to share the ticket(s) via email or text.
14. You will return to the digital wallet, then click “I’m Done”.
15. You can see who you shared the ticket with, including the option to share the link with them again or recall the ticket.

Yes! Once you see the Share Tickets button in your wallet, you may share them, even if the QR codes have not yet been sent. Three hours before the concert, the mobile tickets will automatically update with the QR code, even if it is saved in your mobile wallet.

Digital tickets are only delivered through a secure website. Each user needs a login to access their tickets, including those that have been shared. Shared tickets are not valid until they are accepted.

Once you have shared a digital ticket, you will see one of two statuses:

• Ticket Shared with (Pending) Your Guest’s Name
  • Your friend has not accepted the tickets.
  • As the concert approaches, remind your guests to check their email or text and accept the tickets.
  • You may opt to “Share the invite again” or “Get this ticket back”
• Ticket Accepted by Your Guest’s Name
  • Success! Your guest has claimed the ticket.
  • If plans have changed, you may also “Get this ticket back”.

On a mobile or smartphone (recommended):

1. Click the link in the email or text to accept the tickets.
2. You will be prompted to “Login or Register to Accept” the tickets.
3. Click “Accept Ticket”.
4. To log in:
   - Enter your email address and password associated with your TSO Account. If you have forgotten your password, we recommend visiting TSO.CA/Login to reset it and then logging in.
   - Or click “Register for a New Account”.
       - Enter your contact information and create a password.
       - Read and Agree to the TSO Terms and Conditions.
5. You can then choose to “Stay Logged In” (which will keep you logged in for the next 30 days) or “Log In This Time Only”.
6. Click “Accept Ticket”.
7. The ticket is now in your digital wallet and can be saved to your mobile wallet.

If you cannot locate your tickets, you may ask the sender to resend the invitation. To do so, they will need to log in and click Share This Invite Again. If you don’t receive them, ask them to send them in a different format. Tickets can be sent by email and text. If you still cannot locate them and you believe you accepted them by creating an account, contact Patron Services or visit the Box Office before the concert for assistance.

If you are unable to attend, we encourage you to contact the original ticket holder and inform them, and then select “Return this ticket to sender” to return the ticket to the original patron.

For quick access, we recommend saving the Digital Wallet to your smartphone’s home screen:

Apple:

• Log in to your TSO Digital Wallet at MyTickets.TSO.CA
• Tap your browser's share icon.
• This is usually a square icon with an arrow extending up
  • Chrome: Upper right corner of your browser
  • Safari: bottom center of your screen
• Scroll down and select “Add to Home Screen”
• Tap “Add” in the upper right corner
• Tap the venue icon to log in and access your tickets

Android:

• Log in to your TSO Digital Wallet at MyTickets.TSO.CA
• Tap the menu (…) icon at the top right of the screen
• Scroll down and select “Add to Home Screen”
• Select “Install”
• Confirm and tap “Add to Home screen”
• Touch the venue icon to log in and access your tickets