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TSO Terms & Conditions of Sale

Please review the following terms and conditions before completing your order:

COVID-19 Safety Measures Agreement

If you are in quarantine or isolation, have been exposed or come in contact with someone who has tested positive for COVID-19, have symptoms of COVID-19, or have tested positive yourself, you should not attend.

Ticketing Agreement

  • Individual concert tickets and gift certificate sales are final. There are no refunds or cancellations. 
  • Subscribers may request a full refund for their subscription package, including any additional concerts purchased, up to 48 hours prior to the first concert they hold in the applicable season. 
  • Tickets may be exchanged at least 48 hours prior to the concert date you hold. For further details visit TSO.CA/Exchanges or contact Patron Services at 416.598.3375, Monday to Friday, 9:30am to 5pm. 
  • In case of an exchange for single-ticket buyers, a fee of $8.00 per ticket will apply. Subscribers are not subject to service charges or exchange fees on subscriber priced tickets. 
  • Artists, programs, dates, and prices are subject to change without notice. When time allows, program changes will be announced in advance of the concert.
  • All payments on group orders are non-refundable and non-transferable between accounts. There are no refunds or cancellations of any payments made on group orders. There are no exchanges or cancellations on orders whose performance date is less than 6 weeks away; however, exchanges may be possible if your performance date is more than 6 weeks away. Please visit TSO.ca/Exchanges or call 416.598.5338 for more information.