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Massey Hall is located at 178 Victoria Street, in the heart of downtown Toronto.

178 Victoria Street

Health & Safety

Based on guidance from the Province of Ontario and the City of Toronto, masks and proof of vaccination are no longer required at TSO concerts and events. As a reminder, there are also no capacity limitations or social distancing requirements at this time.

The TSO will continue our ongoing commitment to keeping our patrons, musicians, and staff safe. While masks are no longer required, for the safety of everyone attending a TSO performance, we strongly encourage wearing a mask.

As government, organization, and venue guidelines evolve, so may these safety measures. For current health and safety protocols, please visit TSO.CA/Safety.

Plan to arrive early—we recommend arriving within 15 minutes of the doors opening to ensure you have time to enter the hall and take your seats before the concert start time.

Box Office

Hours for single-ticket sales and information

In-Person: Box Office is closed on non-performance days.

On performance days: The Box Office will open 3 (three) hours prior to the performance start time and remain open until 30 (thirty) minutes after the performance starts.

By Phone: Monday to Friday, 10am to 4pm

Weekends: The box office phone lines will open 3 hours prior to concert start time.

Hours may vary. Please call 416.593.1285 to confirm hours.

Patron Services

TSO Patron Services Representatives are ready to assist you over the phone during business hours, Mon–Fri, 9:30am–5:00pm. Learn how to contact Patron Services.

Bag Search and Large Bags and Items

Bag Search

To reduce physical touch points and enhance safety, bags are discouraged and will be subject to a security search prior to entry.

The Corporation of Massey Hall and Roy Thomson Hall, and the TSO are committed to the safety and well-being of all guests and patrons, and aim to provide a safe, comfortable and enjoyable concert experience. All patrons entering Massey Hall will be subject to a bag search. This includes all handbags, purses and backpacks.

Large Bags and Items

Please note that large bags unable to fit under your seat will not be permitted at Massey Hall. We encourage you to leave large bags and items at home or to arrange storage elsewhere as we are not able to offer bag check on these items. Permitted bags should be soft sided and able to fit completely under the auditorium seats. Outside food and beverage items are also prohibited inside our venues. Please be advised that unopened bottles of water are permitted within the hall. Opened containers must be emptied before entering the venue.


An exception will be made for declared medically necessary items, after proper inspection.

Musical instruments are permitted on site and are subject to search upon entry. Have a question? Email the Corporation of Massey Hall and Roy Thomson Hall at:



178 Victoria Street, Southwest of Shuter Street and Yonge St. Get directions using Google Maps.

By Car

Take the QEW/Gardiner Expressway to the York Street exit. 

Proceed north on Yonge Street, then east on Shuter St to Victoria.

By Public Transit


Massey Hall is located on the Yonge subway line between the Dundas and Queen Street subway stations. From Dundas station, walk south on Yonge Street and turn left at Shuter Street. From Queen Street station, walk north on Yonge Street and turn right at Shuter Street.

GO Transit

From Union Station, Massey Hall can be reached by subway — take the Yonge Line north to Queen Station and exit through the north platform exit.


There is no parking lot at Massey Hall; however, parking is always available within the immediate area.

Nearby Parking Lots

  • Eaton Centre underground lot (entrance at Yonge Street and Shuter Street)
  • Green P lot at 25 Dundas Street (at O'Keefe)
  • Green P lot at 37 Queen Street (at Victoria)

In-Hall Experience


Please visit the Special Needs & Accessibility page for detailed accessibility information for this venue.


Please be considerate of those in the audience who may have allergies and/or multiple chemical sensitivities, and refrain from wearing perfume and cologne or other scented products.

Lost & Found

To check for articles left at Massey Hall, please call 416.593.4822 X 368 during regular business hours.