Accessibility

Main floor: Left Parterre and Right Parterre, row F, seats 6–12. The Parterres can accommodate a total of eight persons who use wheelchairs.

Mezzanine: Sections L5 and R5, row D, seats 6–8 can accommodate a total of four persons who use wheelchairs. Sections C2 and C4, row J, seats 5–13 can accommodate a total of 10 persons who use wheelchairs. Section C3; row J; seats 4, 5, 15 and 16 can accommodate a total of two persons who use wheelchairs.

Balcony: Section C6 and C8, row H, seats 10–16 can accommodate a total of six persons who use wheelchairs.

Bariatric seating options are available at Roy Thomson Hall. If you require this service, please contact Patron Services to learn more.

Any person hired or chosen to accompany you to provide you with essential services is welcome. The support person who accompanies a patron with special needs is eligible for a discount up to 50% off the regular ticket price. The support person discount may not be combined with other discounts or promotions, including Group Sales, TSOUNDCHECK, RUSH, and subscriptions. Support person discounts may vary and are subject to availability for select performances. For more information on Accessible Services at our venues or support persons, please call Patron Services at 416.598.3375 for more information.

Service and support animals are welcome at Roy Thomson Hall. Service animals should have either a visible indicator, or an identification card or letter from a healthcare practitioner confirming that the customer requires the animal for reasons relating to a disability. Service animals may be accommodated in most seating locations.

The main entrance of Roy Thomson Hall, located at 60 Simcoe Street, is fully accessible.

In the vestibule where the Roy Thomson Hall Box Office is located, there is an elevator beside the stairs leading down to the PATH. It goes to the underground parking levels of Roy Thomson Hall.

Inside Roy Thomson Hall, there is an elevator on the north side of the lobby as you enter through the main 60 Simcoe Street entrance. This elevator can take patrons to the Mezzanine level, the Mezzanine washrooms, the Balcony level, and the Balcony washrooms.

Main floor: Three individual accessible washrooms on the north side of the lobby beside the elevator.

Mezzanine: Main Mezzanine women’s washroom has one accessible stall. No men’s accessible washroom on the Mezzanine level. Patrons may use the elevator to access the accessible washrooms on the main floor.

Balcony: Balcony women’s washroom has one accessible stall, and Balcony men’s washroom has one accessible stall.

Please note: All other washrooms in Roy Thomson Hall are between levels and accessible by way of the elevator.

Surface parking: Available at the rear of Roy Thomson Hall via Wellington Street. There are 23 spots available on a first-come, first-served basis. Please call the Roy Thomson Hall Security Office at 416.593.4822 X 375 to inquire about availability.

Underground parking:

• Upper parking level (Cello & Flute zones): Three accessible parking spots in the Cello zone.
• Lower parking level (Drum & Violin zones): Three accessible parking spots in the Violin zone.

Please call Patron Services at 416.598.3375 for additional information.

The TSO team is always pleased to assist you in any way we can. Should you require any assistance to enhance your visit with us, we would be happy to provide it upon request.

TTC Wheel-Trans
If using the services of TTC Wheel-Trans, the Front of House Office may be able to provide concert end times to assist you in scheduling pickup times post-concert. Please contact us at 416.593.4822 X 357 for details.

To learn more about Roy Thomson Hall's history and design, take our self-guided tour at TSO.CA/RTH-Tour.

Assisted-listening devices: Listening devices are available on loan for all Toronto Symphony Orchestra presentations at George Weston Recital Hall. Devices are loaned on a first-come, first-served basis. To reserve, please contact the box office at 416.250.3708 prior to the concert, or speak to any of our Front of House staff members on concert night.

Wheelchair loans: There are house wheelchairs available to transport patrons from the lobby to their seats. Please note that the wheelchairs are not for patrons to sit in during the concert. Call the House Manager at 416.733.9388 to reserve in advance.

Main floor Front: Left and Right Parterres.
Main floor Rear: Left and Right, row Y.
Upper level: Centre Dress Circle, row F.

Any person hired or chosen to accompany you to provide you with essential services is welcome. The support person who accompanies a patron with special needs is eligible for a discount of 50% off the regular ticket price. Ability to book seats for any given performance or date is subject to availability. For more information on Accessible Services at our venues or support persons, please call Patron Services at 416.598.3375 for more information.

Service Animals are welcome at Toronto Symphony Orchestra performances. Please note that it is your responsibility to ensure the comfort and safety of your Service Animal and others while on the premises.

The main entrance of the Meridian Arts Centre, located at 5040 Yonge Street, is fully accessible.

Elevators are located on the main floor beside Portal 55 and on the upper level beside Portal 71.

The George Weston Recital Hall’s washrooms are all located on the house-left side of the hall (opposite Portals 55 and 71, respectively).

Orchestra level: There is one separate accessible washroom, and there are accessible stalls in the other washrooms on the Orchestra level.

Balcony level: There are accessible stalls in the Balcony-level washrooms.

Main floor: There is one separate accessible washroom, and there are accessible stalls in the other washroom on the main floor.

The following parking lots are within walking distance of George Weston Recital Hall:

• Green P Carpark—180 Beecroft Road (400m or 5 min. walk)
• Impark—4711 Yonge Street (800m or 10 min. walk)

TTC Wheel-Trans
If using the services of TTC Wheel-Trans, the Front of House Office may be able to provide concert end times to assist you in scheduling pickup times post-concert. Please contact us at 416.733.9388

• Ability to provide text alternatives for any non-text content
• Text equivalents to video and audio multimedia
• Use of ALT tags and title tags have content that can be presented in different ways without losing information or structure
• Make it easier for users to hear and see content, including separating foreground from background colours

• A high level of keyboard navigation support (the ability to use the Tab key instead of a mouse)
• Multiple ways to navigate and find content, and determine where they are (Search, quick links, and navigation)
• Users have enough time to read and complete tasks

• Text content is readable and understandable
• Web pages appear and operate in predictable ways
• Input assistance to help users avoid and correct mistakes

• High compatibility with current and future user agents, including assistive technologies
• Markup language is used to facilitate accessibility

We will ensure that our staff is trained and familiar with various assistive devices that patrons with disabilities may use to access our goods or services.

We will communicate with people with disabilities in ways that consider their disabilities and needs so that they can better enjoy our services.

We welcome people with disabilities and a variety of service animals. Service animals are allowed on the parts of our premises that are open to the public for our patrons. We are also committed to ensuring that ALL staff and third-party providers that require the use of support animals have full access to our facility, except where laws may prohibit animals.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises to assist them with communication, mobility, personal care or any other medical need.

Toronto Symphony Orchestra offers support persons who accompanies a patron with special needs a discount up to 50% off the regular ticket price. The support person discount may not be combined with other discounts or promotions, including Group Sales, TSOUNDCHECK, RUSH, and Subscriptions. Support person discounts may vary and are subject to availability for select performances. For more information on Accessible Services at our venues or support persons, please call Patron Services at 416.598.3375 for more information.

In the event of a planned or unexpected disruption to service or facilities for customers with disabilities, the Toronto Symphony Orchestra will; 

• Notify which specific services have been impacted.
• What reason has caused the disruption
• What period of time will the services be affected
• How will we accommodate people with disabilities during the disruption
• What alternate services are available to the patron and their support person

To ensure effective communication, this notice will be clearly posted at our facilities and, where possible, added to our website.

Locations of the notice at our facility will include all patron entrances and will also be clearly posted at our box offices.

The Toronto Symphony Orchestra has provided training to ALL existing employees, volunteers and others who deal with the public or third parties on their behalf. All new employees and volunteers will be required to participate in our AODA Training program immediately upon hire. The list of those who have participated is not limited to just the TSO immediate employees:

• Box Office
• Patron Services
• Service Staff
• Venue - Front of House Management
• Administration
• Security
• Venue - Ushers and Volunteers

Effective January 1, 2012, all applicable employees will receive our AODA Training within 30 days of hire.

Training will Include

The standards of the AODA, 2005 have become part of our training program here at The Toronto Symphony Orchestra. Any future changes to the standards will be blended into our training program that is either delivered through an AODA Workshop or our online AODA training element to include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the patron services standard 
• Toronto Symphony Orchestra's plan related to the patron services standard
• How to interact and communicate with people with various types of disabilities 
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
• How to use elevators, lifts, ramps, automatic doors, and TTY services on-site or otherwise needed in assisting with providing goods or services to people with disabilities.
• What to do if a person with a disability is having difficulty accessing TSO’s goods and services.

ALL patrons who wish to provide feedback to the Toronto Symphony Orchestra may do so either verbally, over the phone, utilizing TTY services, by email, or may direct their feedback to any staff. This process is managed by;

Kevin Devaux – Director of Patron Services
Email address: kdevaux@tso.ca
416-593-7769 x 305 

You will receive a response within 3 business days.

Any policy of the TSO that does not respect or promote the dignity and independence of people with disabilities will be modified or removed.

This Accessible Patron Services Plan is posted and highly visible at both locations. Copies are available through the feedback process and in larger font upon Request.

Any policy of the TSO that does not respect or promote the dignity and independence of people with disabilities will be modified or removed.

This Accessible Customer Service Plan is posted and highly visible at both locations. Copies are available through the feedback process and in larger font upon Request.