TSO Live Streams: Gimeno’s Homecoming

Patron Viewing Guide

What are TSO Live Streams?

TSO Live Streams bring you music in the moment, filling your home with the sights and sounds of the live TSO experiences you know and love.

CA link to view the TSO Live Stream will be emailed the day of the performance and can be watched as many times as you like through October 21, 2021. To ensure you don't miss a note, we recommend logging in 15 minutes prior to the start of the performance.

Patrons must register for this free performance.

Question Categories:

  1. How to Watch
    • How do I access the October 14 free TSO Live Stream?
    • How can I watch the free TSO Live Stream on my TV?
    • How do I connect Chromecast to watch?
    • How do I connect AirPlay and Apple TV to watch?
    • What are the browser and system requirements?
    • Can I watch the October 14 free TSO Live Stream on my mobile device?
  2. Troubleshooting
    • Troubleshooting tips
    • Why won't my video play?
    • What are the TSO Live Streams internet-speed recommendations?

How to Watch

How do I access the October 14 free TSO Live Stream?

A link to view the TSO Live Stream will be emailed to you on the day of the performance and can be watched as many times as you like through October 21, 2021. However, we encourage watching the performance when it premières, as they will be live and you will be watching in real time!

Unable to locate your email? Search for emails from TSO@TSO.CA

How can I watch TSO Live Streams on my TV?

You can enhance your TSO Live Streams experience by streaming the performance to a TV via Chromecast, Apple TV, AirPlay, and Amazon Fire TV.

Audiences can also directly connect a personal computer to a TV using an HDMI or other cable. Find instructions here.

Learn more about these options below.

How do I connect Chromecast to watch?

If you have Chromecast, you can screen-mirror TSO Live Streams on your TV from your computer, tablet, or smartphone.

To learn how to screen-mirror to Chromecast from your computer, Android phone, iPhone, or iPad, please visit this page and select the appropriate tab for your device.

How do I connect AirPlay and Apple TV to watch?

If you have Apple TV, you can watch TSO Live Streams on your television from your Apple device. Simply tap the AirPlay icon on your Apple device and share TSO Live Streams to your Apple TV or AirPlay 2–enabled smart TV.

The AirPlay logo

More information about AirPlay can be found here.

More information about Apple TV can be found here.

What are the browser and system requirements?

TSO Live Streams are streamed through the Vimeo platform.

You can access TSO Live Streams from a PC running Windows 7 or later, or a Mac running macOS Sierra (10.12.6) or later.

You will also need to use the most up-to-date version of Chrome, Firefox, Microsoft Edge, or Safari.

Can I watch the October 14 free TSO Live Stream on my mobile device?

Most Apple (iOS version 12.4 or later) or Android (Lollipop version 5.0 or later) mobile devices should be able to access TSO Live Streams.

If you are using a Samsung phone, we recommend installing the Chrome browser, as the Samsung internet browser is not supported.

Please note that TSO Live Streams may not work on BlackBerry or Windows phones.

More information on network and browser requirements for viewing streams can be found here.

Troubleshooting

Troubleshooting tips

  • Check your internet connection and test your speed.
  • Try restarting your browser, app, or device.
  • If you are trying to cast videos to your TV, confirm that all of your devices are on the same Wi-Fi network.
  • Try closing browser tabs that aren’t in use.
  • Try clearing your browser history or cache.
  • Make sure you are using the Chrome, Firefox, Safari, or Microsoft Edge browsers and apps, and that they have been updated with the latest versions.

Why won't my video play?

A slow internet connection could be the problem. Check your location and the number of devices connected to your network. Both of these factors can slow things down.

A weak internet connection can also cause issues. Check the strength on your device; if it is low, try moving closer to your Wi-Fi router.

Please be sure the device and internet browser you are using meet the system requirements for streaming TSO Live Streams.

TSO Live Streams are streamed through Vimeo. Find a complete list of network and browser requirements for viewing streams here.

Find more information on playback quality and buffering issues here.

What are the TSO Live Streams internet-speed recommendations?

Low internet speeds or an inconsistent connection can interfere with streaming TSO Live Streams.

For consistent, high-quality streaming, we recommend a 7.0 Mbps internet connection or better.

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