An Update on Our 2020/21 Season

It is with heavy hearts that we share our decision to cancel our previously announced 2020/21 season of concerts. All of us here at the TSO—musicians, artists, and staff—feel your disappointment. Performing is the life-blood of who we are—and that is why we remain fiercely committed to bringing live performances to our audiences as soon as it is possible and safe to do so, as health regulations allow.

We plan to perform in smaller ensembles across the GTA, including at our home, Roy Thomson Hall, for audience sizes aligned with health regulations. In collaboration with the musicians of the TSO, Music Director Gustavo Gimeno is developing programs that are reflective of the current environment. He wants to “ignite a passion for extraordinary music in more intimate settings and to connect with our patrons in unique ways.”

Our musicians will continue to perform virtual concerts for you—so be sure to follow us on Facebook, Instagram, and Twitter. Since the beginning of the pandemic, our virtual concerts and events have been viewed over 2 million times! 

While we redefine what this coming year will look like for all of us, we can also look further ahead to what we believe will be a monumental 100th season in 2021/22. We are very happy to share that some of our favourite offerings—including Yo-Yo Ma, our Star Wars film performances, and FINAL FANTASY VII REMAKE—have been rescheduled to be part of our 100th season.

We would like to thank our community for your support and commitment. We look forward to seeing you soon. 

Matthew Loden
Chief Executive Officer
Toronto Symphony Orchestra

Read our press release.

Updated July 15, 2020

Your Questions Answered

2020/21 Season

Cancellation Options

2021/22—The TSO’s 100th Season

FINAL FANTASY & Star Wars

Donations

How to Reach Us

Harry Potter & Joe Hisaishi

2020/21 Season

Why did the TSO make the decision to cancel its previously announced 2020/21 season?

Replacing the 2020/21 season with alternative programming is the most responsible option given the uncertainty caused by the pandemic. A constant cycle of likely cancellations threatens to erode the organization’s stability and increases our financial risk. This decision will allow us to more accurately allot resources toward alternative performances next year as health restrictions evolve.

What options are available to 2020/21 season subscribers?

2020/21 season Curated Series subscribers can automatically renew their packages for the TSO’s 100th season, locking in the same seats and prices without increases.

2020/21 Compose Your Own subscribers can instantly transfer the full ticket value to their 100th season subscription renewal. 2020/21 CYO per-concert pricing will be honoured in the 100th season for CYO subscribers who maintain their investment in the TSO.

Patrons may also receive a full refund, donate their funds for a charitable tax receipt, or explore a combination of these options.

If you purchased add-on tickets with your subscription order or have credit on account, you can redeem the total value until June 30, 2022.

Will there be any subscriber benefits offered during the 2020/21 season?

Exclusive virtual events—similar to the Music Talks Series in June—will continue throughout the 2020/21 season. Additional benefits will be announced as more information is revealed about new performances. Subscribers will also be the first to hear about the TSO’s 100th season, receiving priority access. 2020/21 subscribers who maintain their subscription investment will lock in prices for the 100th season without increases, and Curated Series subscribers will keep their seats.

Will Yo-Yo Ma’s performance with Gustavo Gimeno and the TSO still happen?

Yes! We are very much looking forward to welcoming Yo-Yo Ma in 2021/22, the TSO’s triumphant 100th season. More details will be announced with the rest of our 100th season programming in early 2021.

When will you be able to provide more detailed information about new programming?

We anticipate being able to share our new concert plans with you close to the end of the summer as we consider the evolving health landscape. All announcements will be made via email, so be sure to join our email list.

How will the TSO afford to stay together and perform in the absence of box-office revenue?

Performances will be scaled in size according to the current health regulations and the TSO’s fiscal realities caused by the pandemic. Since the cancellation of one-third of the TSO’s 2019/20 season due to COVID-19, the priority has been to keep the Orchestra and staff intact and be nimble enough to seize opportunities to perform whenever, and however, possible.

We are grateful for federal support through the Canada Emergency Wage Subsidy and emergency funding provided by the Canada Council for the Arts, and other public funders.

Our philanthropic community and ticketholders who have asked us to hold on to the value of their tickets for when we are once again performing at Roy Thomson Hall have made a significant impact.

Cancellation Options

What happens to credit on account from other cancellations?

Thank you for retaining your funds with the TSO! All credit on account will now be valid through the 100th season in 2021/22, until June 30, 2022. You can redeem your credit for newly announced performances or subscriptions for the 100th season.

If I select one option, can I change it to another option at a later date?

We recognize that we are in a period of uncertainty. If you choose to renew now for the 100th season, receive a credit on your account, or request a refund and wish to make a change at a later date, please contact TSO Patron Services at 416.598.3375 during regular business hours and we will be happy to work through the options with you.

How long will it take for requests to be processed?

Cancellation requests are processed weekly, and you will be notified by email when your request is completed.

If there is an email address associated with your account, your tax receipts will be emailed to you. Otherwise, they will be sent in the mail within 10 business days of making the donation.

Please note that refunds are taking longer than anticipated and may take up to 30 days or longer to show up on banking statements, and may appear on the original date of purchase. If you have not received your refund within 30 days of your request, we can help. Call TSO Patron Services at 416.598.3375 during regular business hours, and we will verify the amount of the refund and the date it was processed, and provide you with the Credit Card Refund Reference Number, which you may use to follow up with your financial institution. We appreciate your patience and support during this high-volume period.

What is the difference between renewing now for the 100th season and receiving a credit on my account, and how can I redeem my funds?

Renewing your Curated Series subscription now will guarantee that your Curated Series package and seats will be automatically transferred to the TSO’s 2021/22 season with locked-in prices. Renewing your Compose Your Own Series subscription now will guarantee that your CYO subscription funds will be applied to your 2021/22 season ticket package. Per-concert pricing will not increase for CYO subscribers who maintain their investment. You’ll be able to select your concerts once the 100th season is announced.

Having credit on your account provides you with an opportunity to apply the funds to newly announced performances and pay no service charges. Unused credit will be converted into a tax-deductible contribution on June 30, 2022. We cannot guarantee locked-in prices or your previous subscription seats for our 100th season if you choose this option. You may also apply your credit toward your annual charitable contribution.

What is the difference between credit on account and a Gift Certificate, and how can I redeem them?

Credit on account and Gift Certificates both provide an opportunity to use your credit for future TSO performances or subscription packages, or toward your annual charitable contribution, with no additional service charges.

Credit on your patron account is valid for use until June 30, 2022. At that time, any unredeemed credit will be automatically converted into a charitable contribution with a tax receipt issued. You can redeem your credit over the phone by calling TSO Patron Services at 416.598.3375.

Gift Certificates never expire and can be redeemed through TSO Patron Services at 416.598.3375, or online at TSO.CA. Click here for more information on how to redeem Gift Certificates on TSO.CA.

What happens to the credit on my account after June 30, 2022?

After June 30, 2022, any unredeemed credit will be automatically converted into a charitable contribution, and a tax receipt will be issued. You can redeem your credit over the phone by calling TSO Patron Services at 416.598.3375.

2021/22—The TSO’s 100th Season

When will the TSO’s 100th season programming be announced?

We hope to announce our 100th season programming in mid-February 2021.

Will any 2020/21 programs, soloists, or guest conductors be moved to your 2021/22 season?

We are still in the process of programming our 100th season in 2021/22 and look forward to announcing our plans in mid-February 2021.

Will subscribers get to keep their seats and prices for the 100th season in 2021/22?

Yes, 2020/21 Curated Series subscribers who maintain their investment in the TSO by renewing now for the 100th season will retain their seats for the 100th season with no price increases. Per-concert pricing will not increase for 2020/21 Compose Your Own subscribers who maintain their investment in the TSO by renewing now for the 100th season. The full ticket value of 2020/21 CYO subscriptions will be automatically transferred to your TSO account for future use through the 2021/22 season, including subscription-renewal purchases.

Prices in the TSO’s 100th season may be higher for new subscribers or 2020/21 subscribers who cancel their subscription and request full refunds. To explore other ways to retain your seats and lock in prices for the 100th season, please contact Patron Services at 416.598.3375.

FINAL FANTASY & Star Wars

Is FINAL FANTASY VII REMAKE Orchestra World Tour also cancelled? 

Performances of FINAL FANTASY VII REMAKE Orchestra World Tour have been postponed to October 8–9, 2021, at Roy Thomson Hall. We are disappointed that we once again need to delay these performances, but can’t wait to see you in the concert hall as soon as it’s safe to do so.

No action is required on your part if you are a current ticketholder—your seats have been automatically transferred into the new equivalent performance date, and you will receive your new tickets via your preferred delivery method in August 2021.

Original Date & Time

Previously Rescheduled Date & Time

New Date & Time

Fri, Jun 26, 2020 at 7:30pm

Fri, May 21, 2021 at 7:30pm

Fri, Oct 8, 2021 at 7:30pm

Sat, Jun 27, 2020 at 7:30pm

Thu, May 20, 2021 at 7:30pm

Sat, Oct 9, 2021 at 7:30pm

Is Star Wars: The Force Awakens—In Concert cancelled? What about Star Wars: The Last Jedi—In Concert?

Performances of Star Wars: The Force Awakens—In Concert have been postponed to September 30–October 2, 2021, at Roy Thomson Hall. We are disappointed that we once again need to delay these performances, but can’t wait to see you in the concert hall as soon as it’s safe to do so. 

No action is required on your part if you are a current ticketholder—your seats have automatically been transferred into the new equivalent performance date, and you will receive your new tickets via your preferred delivery method in August 2021.

Original Date & Time

Previously Rescheduled Date & Time

New Date & Time

Thu, May 7, 2020 at 7:30pm

Thu, May 13, 2021 at 7:30pm    

Thu, Sep 30, 2021 at 7:30pm    

Fri, May 8, 2020 at 7:30pm

Fri, May 14, 2021 at 7:30pm    

Fri, Oct 1, 2021 at 7:30pm

Sat, May 9, 2020 at 12:30pm

Sat, May 15, 2021 at 12:30pm    

Sat, Oct 2, 2021 at 12:30pm

Sat, May 9, 2020 at 7:30pm

Sat, May 15, 2021 at 7:30pm

Sat, Oct 2, 2021 at 7:30pm

 

Performances of Star Wars: The Last Jedi—In Concert have been postponed to March 3–5, 2022, at Roy Thomson Hall. 

Donations

What donor benefits will be offered in the 2020/21 season?

We are working on adapting the TSO’s membership donor benefits for the coming season to recognize donor support in alternative ways. All Friends, Maestro’s Club, and Impresarios Club members will be kept up to date and engaged through member communications, invitations to exclusive virtual performances and events, behind-the-scenes informative talks and learning opportunities, advance notice of on-sale dates for any newly scheduled concerts, and more.

If you have questions regarding your annual donation, Friends membership, or Impresarios Club membership, please contact TSO Donor Services at 416.598.5311 or giving@TSO.CA.

If you have questions regarding your Maestro’s Club membership, please contact the Maestro’s Club at 416.598.5380 or maestrosclub@TSO.CA.

How will my donation be used in the 2020/21 season?

Philanthropy is a significant source of funding for the TSO every year, and now more than ever. Your support will fund the TSO’s continued and expanded work in the community, our live performances when they are possible, our expanding and evolving digital offerings, our ongoing education and mentorship programs like the Toronto Symphony Youth Orchestra and school programs, and the artistic engagement and growth of our TSO musicians as we prepare for our 100th season.

How can I help support the TSO during this time if I can’t attend concerts?

A great way to continue to support the TSO and remain connected to our music-making is to maintain your annual giving or become an annual donor (monthly giving is a great option). You will receive regular updates on how your donation is making a difference and advance notice of any performances and concerts, as well as special behind-the-scenes learning and engagement opportunities (digital or live where possible) to bring you closer to the Orchestra and the music you love. For more information, visit TSO.CA/Support.

If you have questions regarding annual donations, Friends memberships, or Impresarios Club memberships, please contact TSO Donor Services at 416.598.5311 or giving@TSO.CA.

If you have questions regarding Maestro’s Club memberships, please contact the Maestro’s Club at 416.598.5380 or maestrosclub@TSO.CA.

How to Reach Us

Is the box office open?

TSO Patron Services Representatives are working from secure, remote locations and ready to assist you over the phone (416.598.3375) and via email (contactus@TSO.CA) during summer business hours, Monday–Thursday, 9:00am–5:00pm, and Friday, 9:00am–3:00pm. In-person service at the TSO Patron Services Centre and Roy Thomson Hall Box Office is unavailable until further notice.

If you have questions regarding annual donations, Friends memberships, or Impresarios Club memberships, please contact TSO Donor Services at 416.598.5311 or giving@TSO.CA.

If you have questions regarding Maestro’s Club memberships, please contact the Maestro’s Club at 416.598.5380 or maestrosclub@TSO.CA.

Harry Potter & Joe Hisaishi

What is the future of the Harry Potter and Joe Hisaishi performances at Meridian Hall?

Harry Potter and the Deathly Hallows™ Part 1 in Concert at Meridian Hall has been postponed to November 4–6, 2021. Harry Potter and the Deathly Hallows™ Part 2 in Concert has been postponed to May 5–7, 2022. If you have any inquiries, please contact the Meridian Hall Box Office team at 416.366.7723, 1.800.708.6754, or boxoffice@tolive.com.

The performances of Joe Hisaishi in Concert originally scheduled for Saturday, April 18, 2020, at Meridian Hall will now take place on Saturday, June 26, 2021. Performances are expected to go on as planned. Ticketholders are encouraged to hold on to their tickets as they will still be valid for the new date. Please direct any questions or concerns to the TO Live Box Office team at boxoffice@tolive.com. Joe Hisaishi in Concert is presented by Willow Arts.

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