Questions about tsoundcheck
What is tsoundcheck?
It's a way for you to connect to classical music and the TSO. Anyone between the ages of 15 to 35 is eligible to buy tickets to Toronto Symphony Orchestra concerts at just $14 per ticket.
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What's the catch?
There is no catch. tsoundcheck is for young people who want to take in some live classical music. We've just made it easier - one could say we've made it irresistible.
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Do I have to be a student?
No. Anyone between the ages of 15 to 35 is eligible.
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Do I have to wait until the day of the concert to buy my ticket?
No. tsoundcheck tickets are usually available about a week or so before a performance, so keep checking the website to see what's on sale.
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Where will I be sitting?
Seating for tsoundcheck members is best available at the time of purchase, at the discretion of the TSO.
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Does my guest have to be 15-35?
No. Your guest may be anyone of any age.
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Are all TSO performances available for tsoundcheck?
tsoundcheck is based on availability and we may not have it for each performance. We have also had some special non-TSO performances available, so keep checking the website.
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Does the Toronto Symphony Orchestra or tsoundcheck offer refunds or exchanges?
All ticket sales for the Toronto Symphony Orchestra and tsoundcheck are final. If you have purchased tickets for one performance and then realize that you can no longer attend, we can exchange your tsoundcheck tickets to another performance that is currently being offered through tsoundcheck with an $8 exchange fee. There are no refunds on any tickets purchased. All artists, programmes, and CBC broadcasts are subject to change without notice.
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Where can I get a tsoundcheck card?
tsoundcheck cards are used as a means to keep your tsoundcheck account number handy. You do not need it to pick up your tickets. tsoundcheck cards can be picked up in the Roy Thomson Hall lobby at the tsoundcheck desk or at the TSO Customer Service Centre at 212 King Street West. We're right across the street from Roy Thomson Hall.
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How do I sign up?
Click here to sign up for tsoundcheck.
You can also call our Customer Service Centre at 416.598.3375 or visit the Toronto Symphony Orchestra Customer Service Centre (212 King Street West, 1st floor, just across from Roy Thomson Hall).
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Can I update my account info?
Yes. If you are a registered user and need to make a change to your current email and/or mailing address, or you would like to change your e-mail preferences, go to our login page. Enter your current tsoundcheck number and email address and select the "I wish to edit my account information" checkbox.
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Do I have to have a credit card to buy tickets?
You need a credit card to buy tickets on-line or over the phone. If you buy your tickets in person at Customer Service or the Roy Thomson Hall Box Office, you can pay by cash or credit card. Customer Service is open 9:00 to 5:00, Monday to Friday and is located at 212 King Street West, right across the street from the hall.
Roy Thomson Hall Box Office hours vary, but tsoundcheck tickets can only be purchased there on the day of a performance.
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Questions about the TSO concert experience
How do I purchase tickets?
You can purchase Toronto Symphony Orchestra tickets online, by phone at 416.598.3375, or in person at our Customer Service Centre at 212 King St. West, 1st Floor Monday – Friday 9:00am to 5:00pm..
tsoundcheck members are entitled to a maximum of two tickets to each performance.
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Where does the TSO perform?
The TSO's main performance venue is Roy Thomson Hall (RTH), located at 60 Simcoe street in the heart of the entertainment district in Downtown Toronto.
View area map
View Roy Thomson Hall seating maps
RTH has recently completed its much anticipated acoustic enhancement project, securing it's place on the world stage of great music halls.
The TSO also performs three concerts each season at the George Weston Recital Hall, Toronto Centre for the Arts (5040 Yonge St, north of Sheppard Ave). The Toronto Centre for the Arts is located on the TTC Yonge subway line (North York Centre or Sheppard stops), minutes away from Highway 401 and Yonge Street with convenient parking lots in the surrounding area.
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What should I wear?
There is no dress code. Anything that makes you feel comfortable is fine. Most people wear business clothes or slightly dressy casual clothes, but you'll see everything from khakis to cocktail dresses.
In addition, the TSO features a series of five 90-minute Casual Concerts throughout the season, where the musicians and guest artists dress casually (and the audience is encouraged to as well).
Learn more about our Casual Concerts
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We share the air, go scent free
Multiple Chemical Sensitivities (MCS): Understanding How You Can Support the Accessibility of our Facilities for All Patrons
The condition known as Multiple Chemical Sensitivities (MCS) refers to people who experience disabling symptoms as a result of exposure to environmental substances. People with MCS can experience symptoms as a result of exposure to fragrances that interfere with their daily life.
What you can do as a patron?
We urge you to refrain from using any scented personal products whenever you are attending Toronto Symphony Orchestra concerts at Roy Thomson Hall or Toronto Centre for the Arts. Please keep in mind that our patrons and employees� comfort and health can be compromised by the presence of scents in our environment that trigger the various symptoms associated with Multiple Chemical Sensitivities.
What are we doing?
The Corporation of Massey Hall and Roy Thomson Hall and the Toronto Symphony Orchestra have taken the following steps to encourage and support a scent-free environment:
- Reduced use of scented products in our facilities to the extent possible
- Created policies and messages to encourage our employees and patrons to make their individual contribution to a scent-free environment
- Encourage our patrons and employees to identify any accommodation issues attending chemical sensitivities
- Pursued communications to enhance the awareness of our employees and patrons of the condition of MCS with the objective of increasing their knowledge and commitment to contributing to a scent-free environment
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When should I arrive?
We suggest that you plan to arrive 45 minutes before the scheduled start time. This will allow time to find your seat, relax and read the programme notes. In the interest of all patrons and performers, and to minimize any distractions, latecomers will be admitted at 'late call,' a break in the concert determined by the conductor. If you leave the auditorium during a performance you will be re-admitted only at a suitable break in the performance.
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How long is a typical TSO performance?
Performance length varies, but a typical TSO performance runs approximately two hours with one intermission. Some performances, like our Casual Concerts, run approximately 90 minutes with no intermission.
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When do I applaud?
Most artists appreciate applause at any time during a performance. Until the late nineteenth century and even into the twentieth century, it was customary for audiences to applaud at the end every section of a given piece, and some movements were even given an immediate encore if the applause was great enough. Modern audiences, however, tend to wait until the end of an entire piece to clap. Why? Holding applause between movements is considered to be respectful to the performers' concentration and mindful of musical continuity.
The conductor will signal when a piece is over putting his or her arms down and turning to the audience.
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What if I need to cough?
Everyone gets the urge to cough now and then. The less worried you are about coughing, the less likely you are to feel the urge! So chances are you'll feel less need to cough if you are prepared:
If you have a cold, then take some cough medicine in advance and bring unwrapped lozenges with you. Have a few handy when the music begins.
Try to 'bury' your cough in a loud passage of music. If this is impossible and you begin to cough a lot, then it's perfectly acceptable and appropriate to quietly exit the concert hall. The ushers will tell you when you are able to re-enter the concert.
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Can I take photographs?
Cameras and other recording devices are not permitted in the auditorium.
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What about cellular phones?
Take a break from the outside world. Please be sure to turn off your cell phones, pagers and all other audible electronic devices (including watch alarms), before the concert begins.
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Can I bring my children?
Children 5 years of age and older may attend any TSO concert with ticket purchase. The TSO's Young People's Concerts (formerly Kids' Klassics) and Kids' Christmas Concert are created especially for audience members ages 5 to 12. While younger children are welcome, 5 years is considered an appropriate lower age limit. Children under 5 may attend the TSO's Young People's Concerts and Kids' Christmas Concert with ticket purchase, at their parents' discretion. Roy Thomson Hall staff will ask parents to take disruptive children out of the auditorium. We regret we cannot allow babes in arms into any TSO concerts.
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