Subscriptions

Please read the following important information about TSO ticket purchase and exchange policies.

If you have any questions about any of our ticket policies, please contact our Customer Service Centre at 416.598.3375.

• Seniors & Student Discounts
• Prices
• Programmes
• Ordering
• Subscriber Ticket Exchanges
• Exchange Exceptions List
• Important Dates to Remember
• Purchasing additional tickets online

Seniors & Student Discounts

A senior or student discount is available for the weekday evening masterworks, Casual Concerts, Light Classics, and Pops series. Discounts are available to patrons 65 years or older as of December 31, 2012. A student discount is available for certain series to anyone in full-time attendance at an educational institution. ID is required. Tickets will not be mailed until a copy of senior or student ID is received at the TSO office.

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Prices

All prices include a $3.00 surcharge per ticket to be paid to the Roy Thomson Hall Capital Replacement Fund (CRF), a $2.55 per ticket TSO handling charge, and tax on the total. George Weston Recital Hall tickets include a $2.25 Capital Investment Fund (CIF) and a $2.55 per ticket TSO handling charge, and tax on the total.

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Programmes

Artists and programmes, dates, prices, chats, and CBC broadcasts are subject to change without notice. When time allows, programme changes will be announced in advance of the performance.

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Ordering Details

All orders are processed in sequence according to the date the payment is received and must be accompanied by payment for processing. For best available seats, order as early as possible. Due to popularity, some series, concerts and/or sections may have limited seating. Refunds of complete subscription series packages are accepted up to 48 hours prior to the first concert in the series. Refund requests must be received in writing (please enclose the original concert tickets). There are no refunds on individual concerts within a series or on additional tickets purchased.

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Subscriber Ticket Exchanges

FIRST DAY TO EXCHANGE: August 21, 2012

The TSO permits ticket exchanges into most concerts up to 48 hours prior to the performance. This service is free to subscribers, and costs $8 per ticket for individual ticket buyers.

There are 2 ways to exchange:

• IN PERSON
  
  TSO Customer Service Centre
  212 King Street West, 1st Floor
  Monday to Friday, 9:00am to 5:00pm
  
  Roy Thomson Hall Box Office
  60 Simcoe Street
  Monday to Friday, 10:00am to 6:00pm
  Saturday, Noon to 5:00pm
  (Hours may vary - please call 416.593.4828 to confirm hours.
  
  At TSO Concerts at Roy Thomson Hall
  You may drop off your tickets at the Customer Service desk in the lobby before the concert, and we will have your new tickets ready for pick up during intermission. For concerts with no intermission, we will make alternate arrangements.


• BY PHONE
  
  TSO Customer Service Centre
  416.598.3375
  Monday to Friday, 9:00am to 5:00pm
  
  To Complete Your Exchange:

1. Invalidate your original tickets by writing VOID across them.
2. MAIL your voided tickets to:
   
   Toronto Symphony Orchestra
   Customer Service Centre
   212 King Street West, 1st Floor
   Toronto, ON M5H 1K5
   
   OR
   
   FAX a copy of your voided tickets to:
   416.598.9522

Please include your name, patron number, and daytime telephone number on the fax. If your voided tickets are received 3 weeks prior to the new concert date they will be mailed, or if received less than 3 weeks your new tickets will be available for pick-up at the Box Office.

Important Exchange Notes

While we offer the most flexible subscription exchange policy in Toronto, some exceptions apply:

• August 21, 2012 is the first day that requests for ticket exchanges will be processed.
• Only subscribers are exempt from exchange fees.
• In the case of an exchange, a fee of $8 per ticket will apply for non-subscribers. Please note - exchanges must be made 48 hours prior to the concert date.
• To exchange your tickets please contact Toronto Symphony Orchestra Customer Service at 416.598.3375, Monday to Friday 9:00am to 5:00pm.
• The TSO cannot permit ticket exchanges into any of the concert dates listed below.
• Tickets may be exchanged out of any concert date.
• Exchanges are subject to availability. The TSO reserves the right to refuse exchange privileges into or out of any performance.
• Exchanges are "a ticket for a ticket". The TSO will issue you one ticket for each ticket you wish to exchange.
• You will be charged the difference (if any) in subscription-ticket value between the ticket(s) you hold and the ticket(s) for the desired performance.
• Please note that exchanges made into a lower price level/series will not receive a refund, credit, or tax receipt for the difference.

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Exchange Exceptions List

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Important Dates to Remember

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Lost your tickets?
Simply call the TSO Customer Service Centre at 416.598.3375, Monday to Friday, 9:00am to 5:00pm.

Or come to:
Roy Thomson Hall Box Office prior to the concert and we will replace your tickets free of charge.

Check your tickets carefully for concert time and venue information.

For patrons with special needs, Roy Thomson Hall has six underground parking spots and a small number of above ground spots. Please call to reserve in advance. 416.593.4822 ext. 375.

The TSO runs a year round telephone subscription campaign, so you may receive a call from one of our friendly representatives.

We don’t want you to miss a note! When coming to a concert, please remember that traffic, parking, and weather can affect your arrival time, so leave early to make sure you’re not late!

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Purchasing additional tickets online

It’s easy to buy additional tickets to exciting special concerts and receive your subscriber discount! Online purchases are available 24 hours a day, 7 days a week from our secure website.

If you already have an online account:

• Visit tso.ca/tickets and click on "Sign In".


• Sign in using your patron number or email address and password.


• Click on "Buy Tickets" to access subscriber prices.

If you do not have an online account:

• Visit tso.ca/tickets and click on "Sign In".


• Click on "Activate Your Account".


• You will need to enter your patron number and the one-time online PIN number: 7577


• Complete the online registration process. Click on "Buy Tickets" to access subscriber prices.

Questions? Call TSO Customer Service at 416.598.3375, Monday to Friday, 9:00am to 5:00pm.

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