Services Guide
Facility Services for Special Needs
Physical Disabilities:
Here at the Toronto Symphony Orchestra we wish to ensure all visitors, patrons, and employees have equal accessibility. So should you require any assistance with sitting, moving or standing, please allow us to assist you.
Our venues have accessibility ramps, lifts and elevators to accommodate your needs. Should you require the use of any lifts or elevators, we would appreciate prior notice to ensure employees trained on the use of this equipment are available to assist you in a timely manner.
Toronto Symphony Orchestra’s Venues can accommodate wheelchairs, walkers and scooters. Please inform our staff as to any additional special equipment requirements for accessibility. Again, calling in advance will ensure timely services and provide any additional information. With regards to accessibility at our head office, please call in advance to accommodations for meetings or our ticket office.
Visitors that are Blind or have a Vision loss:
Should any type of vision loss restrict you from reading signs, locate landmarks or seeing hazards we would be happy to assist you upon your request, or prior notification.
Although our services do not include Braille material, one of our team members would be happy to assist you by reading any information that would enhance your visit with us. Our facility does not offer magnifiers, however we encourage patrons to bring their own. And upon request certain materials are available in a large font (18 or larger) to also enrich your experience with us.
Should anyone use a Guide Dog, we are happy to welcome them with you during your visit. It is your responsibility to ensure the comfort and safety of your Guide Dog and others while on the premises.
Visitors with Hearing Disabilities:
To speak with any of our team members may we recommend you contact us through Bell Relay Services. Their number is1-800-855-0511
Assisted Hearing Devices
Roy Thomson Hall:
FM systems are available at Roy Thomson Hall. To reserve, call the House Manager at 416-593-4822 ext. 357. Quantities are limited.
Toronto Centre for the Arts:
Assistive hearing devices are available at coat checks for all three theatres free of charge. A credit card must be left and will be returned upon receipt of the device. Please call 416-733-9388 for more information.
Other Disabilities including – Mental Health Disorders, Developmental Disabilities, Learning Disabilities or Speech or Language Impairments:
Our team here at the Toronto Symphony Orchestra always wishes to assist you in any way we can. Should you require any assistance to enhance your visit with us, we would be happy to assist you upon your request.
Obus Forme Back Supports:
These special back supports fit comfortably in the concert seats at Roy Thomson Hall only. Call the House Manager at 416-593-4822 ext. 357 to reserve in advance. Quantities are limited.
Allergies/Multiple Chemical Sensitivities:
We ask that all visitors and employees be considerate of those here at the Toronto Symphony Orchestra who may have allergies and/or multiple chemical sensitivities and refrain from wearing perfume and cologne, or other scented products.
Medical Emergencies & First Aid:
Should anyone require assistance our staff are trained in First Aid and CPR. Certified First Aid, Cardio-Pulmonary Resuscitation (CPR) Automated External Defibrillator (AED) service providers are on duty for every event. A house doctor is present for most concerts. Please notify a staff member immediately upon needing any assistance.
Support Person:
Any person hired or chosen to accompany you here to provide you with essential services are welcome. Please contact the box office at 416 593 4828 to enquire about support person rates.
Disruption in Services:
Should for some reason there be any disruption of services here at the Toronto Symphony Orchestra or our venues, we will post immediately on our web site (whenever possible for extended disruptions) and at our main entrance information to advise you on the reason, duration, alternative services that we have made available to you.
Feedback:
Your feedback is important to us. You may forward your feedback by phone or email to:
Kevin Devaux – Manager of Customer Service
Email address: kdevaux@tso.ca
416-593-7769 x 305
We will respond to ALL feedback submissions within 3 – business days. Thank you for your patience and opportunity to serve you better.
Roy Thomson Hall Music Store
The RTH Music Store has moved to the North Lobby and will also be selling on the Mezzanine level. Their knowledgeable staff will be able to assist you in your selection of concert related music, new releases, Classical best sellers and monthly promotions.
The Music Store is open one hour before all concert performances and remains open for one hour after concerts. Private personal music consultation is available by appointment Please Call (416) 593.4822 ext. 358. Or email merchandising@rth-mh.com for more information.
Lost and Found
To check for articles left at Roy Thomson Hall, please call (416) 593.4822, ext. 368 during regular business hours.
Bank Machines
There are several automated bank machines located within walking distance of Roy Thomson Hall:
- Bank of Montreal: King and Simcoe (NE corner)
- CIBC: King and University (SW corner)
- Royal Bank: 180 Wellington St. West
- ScotiaBank: 145 King St. West (West of University Ave.)
- TD Canada Trust: 55 King St. West (West of Bay St.)
Please note that there are no bank machines located inside Roy Thomson Hall.